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    • The companies you tried to arrange supplies with, should have told you there was a problem registering account for new address. If they could not contact you by phone, they should have written to you.   Had they done this, then this would have been resolved.    Don't bother complaining to Marston's. It is the energy companies that should have done more. 
    • I'm not sure what the form is – would your new suppliers normally have contacted the old supplier to say that there was a change? If you could show that spark should have known that they were no longer dealing with the account holder at the time that they apply for the warrant, then it seems to me that they do bear some culpability. By the way one of the site team mentioned that at some point Marston would contact me. I'm afraid that's not the way it works. I've now referred the matter to Marston and they may well decide to contact you – the Original Poster for more information or simply to inform you that in the circumstances that there is nothing that they are able to do. I'm afraid it's out of my hands and I never asked for or ever receive any feedback about the references I make to them at this level
    • I've forwarded the details of this to Marston – but I'm not sure that there is much that can be done in the circumstances. If the energy company had been informed – or if they had reason to know that their customer was no longer at the address then of course obtaining the warrant was outrageous. As it is, it would seem that the previous tenant hadn't informed them and had simply done a runner – and unfortunately you have taken no action to return any mail to the sender so as far as I gather, there is no reason for the energy company to have known what has happened. Please note that I haven't really looked through this thread very carefully since I originally posted so are not au fait/can't remember all of the details – but that is my sketchy understanding. If this is the case then, although of course something needs to be sorted out – I have to say that it would have been helpful if you had either opened the mail or returned it. I know that you say that you have never had to do this in the past – but maybe it would be good practice in the future. It could be that in the past you have simply been lucky. You are talking about clearing the balance of some outstanding debt which belongs to somebody else? This seems to be extraordinary to me – but then I'm afraid I haven't been following the thread very closely  
    • So here is where things stand at the moment (sorry it's a very long post!):   I moved into this property in November.  I contacted both my electric and gas suppliers to change address and get my accounts moved over.   Electric - I closed my old account from my previous address, opened a new account for this address, set up a direct debit and requested they become the supplier.  The only thing that was outstanding on the account was a discussion about tariffs.  On 21st November they tried to call me but I didn't answer (judging from the time I was probably driving home from work).  I received a payment from them at the end of November from my previous account (which I clearly didn't check as I thought it was money going out for my direct debit).  I incorrectly assumed the call was about tariffs, which tbh, I'm not really fussed about. Their request to become the supplier was rejected but they didn't follow up on it or try to contact me again.  So I, like an idiot, thought it was all sorted out.  It's only now that I've been through my account that I realise they haven't been taking payments. I have spoken to them since Friday and the above is what they have told me has happened.   Gas - I closed my old account and have been trying to get a new account opened since November.  I have had several discussions with them re: the change request being rejected and they didn't know why it was being rejected but to leave it with them.  They told me at the beginning of this month it would be done by the 21st January.  During this phone call they said I could call the current supplier to make sure it goes smoothly but that it wasn't essential as they expected it to be completed by the 21st.  Last week they sent me a final demand for my previous address.  I contacted them to raise a complaint as I thought they were at fault, as I expected it to have been changed as per the above.   I spoke to them on Saturday and have sorted out my final bill and they have advised me to open accounts with the current supplier, Spark, clear them and then I can switch. Interestingly they also told me that Spark went bust in 2018 and it is a company called Ovo who are on the national database as the gas supplier.   Spark - This is the company who changed the meters on Friday.  I have two letters (one for gas, one for electric) that were left with the smart meter they had plugged in in the kitchen, both addressed to the previous tenant.  I obviously did open these on Friday.  Both letters state that they had changed the meters to prepayment meters.  There are several boxes that list current debt, amount of credit on meters etc none of which are filled in.  They also state that a booklet has been left explaining how the smart meter works.  There was no booklet. When I contacted them on Friday they told me that I was in fact on credit meters (I don't know if they changed this remotely when they realised I wasn't the person with the debt).  They also told me they had every right to enter the property and aren't able to check every time who the current occupant is and I should have told them I'd moved in.  I was told that someone would call me at 1pm on Saturday to discuss my complaint, thus far no one has called me.   I spoke with citizen's advice yesterday who really weren't much help tbh.  They said I should have contacted the current supplier when I moved in and provided a copy of my tenancy agreement.  I've moved A LOT over the years and have never had to do this.  I have checked several energy supplier websites and they all state to switch to them or move home simply to contact them and they will basically do the rest, not one of them states that you need to call the current supplier... obviously, on reflection I really wish I had!   My letting agent/landlord have requested that I take any post for the previous tenant to them and they will return it.  They also want confirmation of what type of meter (prepayment or credit) is now in the house.  The locks were changed when I moved in so only myself, the letting agent and the landlord have a key.  None of us let them in on Friday.     My next step is to open accounts with Spark/Ovo, clear the balances since November and then change suppliers.    All of the above have advised me to follow Spark's complaint procedure which I will do but as I said above they haven't contacted me so far re: the complaint I made on Friday.   Should I also contact Marston's to raise a complaint with them?   Whilst in all of this I do appreciate I could have done a fair bit to have made my life easier and probably prevented this happening (hindsight is wonderful!) my main complaint is that neither Spark nor Marston's felt they needed to perform a very simple check and see who actually lives in the property before breaking in.  I cannot for the life of me see how this is acceptable or legal.  Whilst they had the legal right and a warrant to enter the previous tenant's property as far as I am concerned they had no right to enter mine.    
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I received a letter, which was posted through my door last Wednesday.

It was for a water bill which was 1300, but the amount I am to pay is 2300.

 

I have never received any communication from the Enforcement Agents,

so I am wondering how they can add £1000 fee to my original bill.

 

Also I have spoken to them and explained that I am a single mum with 4 children,

I have just been through a marriage break up and have had 6 months off sick, due to this.

 

The officer agreed that he would see me on Monday and we I could set up a repayment plan, after he had done an expenditure form.

Now I am assuming he will be expecting to enter my home,

but I have read and heard that I shouldn't allow him in,

is this the case.

 

I also need to add that my ex has left me with a lot of debt and I am unable to get any response from him

Edited by dx100uk
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Are they DCA's or actual bailiffs? Also, has it been to court?

 

And regarding your ex leaving you a lot of debt, could you make a seperate thread with as much info as possible on each debt? We can certainly help you out with that.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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The letter said High Court Enforcement a company called DWF and yes I believe it has gone to court

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you sure its DWF.

whats the bailff company name.

 

so this is for an old water bill

have you been ignoring letters through the door

because if you've not moved then you should have had a series of letters for this

and a court claimform pack.


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Which water company is it?


We could do with some help from you.

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If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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can you scan up the letter to PDF please

read upload


..

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I have never received any communication from the Enforcement Agents, so I am wondering how they can add £1000 fee to my original bill.

 

The officer agreed that he would see me on Monday and we I could set up a repayment plan, after he had done an expenditure form. Now I am assuming he will be expecting to enter my home, but I have read and heard that I shouldn't allow him in, is this the case.

 

Did you receive a claim form from the County Court advising that the water company were seeking to recover this debt?

 

Did you respond to the summons?

 

If you did not receive the summons, did you receive notice from the Court that judgment had been entered. If so, how much is the judgment for?

 

Without knowing the exact amount of the judgment it is difficult to ascertain what fees have been added. Please let us know.

 

The enforcement agent would be looking to get a Controlled Goods Agreement set up but this would involve being allowed into your home. Given that you are a single mother to 4 children, and currently on sick leave, it would not be wise to allow an enforcement agent into your home and there is no right for him to force entry. If you have a car outside.....that it at serious risk of being seized.

 

Make sure beforehand that you have copies of your sick note from your doctor. Make sure as well that you have written down details of your income and expenditure.

 

Lastly, make sure that you meet the enforcement agent outside......

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I forgot to mention something.

 

I would not suggest making a payment proposal unless, and until you have received a clear breakdown of the fees that have been added.

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It might help you to go get your credit file

That will tell you the ccj number

 

When you have that

Go ring northants bulk and ask for a copy of the claimform and the CCJ


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