Jump to content

  • Tweets

  • Posts

    • I have had an ASG (A Shade Greener) boiler fitted for the last ten years . Recently the boiler started leaking. So before I called their engineer ~I had the system power flushed as had been requested by ASG. The engineer stayed for about 10 minutes and stated that the flush had damaged the boiler. However both the flush engineer and an independent Gas engineer that I consulted have stated that the flush could not have the damage. ASG refuse to engage  with me. Because I have three vulnerable adults in the property and no heat or hot water  i have to borrow money to get the boiler replaced. Do I have any recourse?
    • Sorry it's your sister you rent off.   Yeah, it could be the issue of her staying at the rental property two nights a week, as well as renting it to you, that is making them quote regulation 9 and refusing the benefit. You should be able to appeal it. But check any letters they have sent you, to see your rights as I haven't worked within housing benefits for a while, but I don't think the right of appeal has changed.   In theory what you propose is/should be allowable, as long as you can prove it's all above board and that she will treat you, the same as any other tenant as per my original response.
    • Hiya    Looking for advice.  Amigo loans gave  me a guarantor loan when my credit file was extremely low 8-10 defaults.     I complained to them about 18 months ago and they issued a final response saying they did nothing wrong.  And j didn't take.it further as I.didnt know what to do.     I have now been advised I should take my case up with the ombudsmen which I did but have been told it is too late for them as amigo issued there final response 18 months.previous . The only way they could investigate if I had a valid.reason why I didn't escalate this to them.within the valid time.line    Any ideas what reason.i can give 😂😂
    • i believe there was a time when they were popular some  +10yrs ago but we never officially endorsed them as it was a bit of a myth  and they were linked to freeman of the land twaddle. if a default did get removed it was typically because of another reason not as a result of that 3 letter process.   what's your issue and with whom spill the beans dx  
    • Sorry but i believe they are quite correct sadly. you might have a route through the responsible gambling criteria on boku though that they must abide by
  • Our picks

    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

National Engine Center cardif

Please note that this topic has not had any new posts for the last 858 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

can someone please advise.


I sent my car to national engine center to have the engine replaced.

the car was returned with body damage and had 30Miles extra on the clock.


I paid for it through paypal and after opening a dispute this garage finally agreed to take the car back on condition that the paypal case be closed,

they agreed to repair the list of damage I provided and within 7 days return the car.

on day 14 they sent the car in for a MOT without consulting me first, the car failed.


it has now been 3 weeks and they won't return the vehicle,

they say I can fetch it if I want as they are waiting for an order from my area and only then will they be able to deliver my car.


the only way I have of fetching this vehicle is to have it transported,

something they should be doing as this was the agreement they entered into on Paypal and it is part of their service they offer.


They wanted to drive the car to me from Cardif to outer London (without asking me).

Every time I speak to the Owner he threatens to remove the engine refund my money and return the car with the original engine on a pallet.

so I am in a bit of a pickle as to what course of action to take, and how do I get them to just bring my car back

Link to post
Share on other sites

consumer rights act.

send him a letter demanding what you want to happen

give him 14 days

then issue a letter [court] before action.


how do you pay paypal.?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

I paid through Paypal with a debit card attached to my paypal account.


Paypal advised them to request the case be closed.

I closed it but arranged with paypal that I get 14 days to reopen.


Paypal now have a ticket open escalating the case to senior management and will update me in 72 hours.


My concern is , am I poking a hornets nest if I start down the court route.

What happens if the garage removes the engine and leaves my car and engine outside their premises, refusing to deliver.

Link to post
Share on other sites

"They wanted to drive the car to me from Cardif to outer London"

Why don't you let them?

That way you'll know if it's gonna break down.

Just make sure you make them sign a delivery receipt stating date and time, in case of a speeding ticket.

Also, you said they put the car through an mot without you knowing.

Why would they do that?

What did it fail on?

Link to post
Share on other sites

once the engine was replaced they returned the car on the back of a flatbed,

a few days later collected the car to fix the body damage,


apparently the delivery guy drove it onto the flatbed and hit the underside of the front bumper on the ramp and snapped the headlight mounting,

as well as misaligning the grill (nose) from the bonnet so much so that the bonnet would not close.


after the nose was realigned,

nothing else was fixed,

they took it upon themselves to send it in for the MOT which failed.

I don't understand why the MOT check was done as there was only body work done.


MOT failed on rear Brakes and falls under the new rules as dangerous and cannot be driven before it is fixed.

When they replaced the engine they replaced a 1 inch piece of wire on the fan and charged me £100 claiming the fan was the cause of my engine failure in the first place,


I know my engine failed due to timing chain, AA diagnosed.

So I am a bit reluctant to pay them for brake repairs and recheck of MOT.

I have looked up this garage and found a number of bad reviews on Honesjohn and AA forums, unfortunately I didn't find these before I sent my car in.



Link to post
Share on other sites
consumer rights act.

send him a letter demanding what you want to happen

give him 14 days

then issue a letter [court] before action.


how do you pay paypal.?


Thanks, is there a template available which tells them they have failed to compy with the consumes act and the LBA, thanks

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...