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National Engine Center cardif

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can someone please advise.

 

I sent my car to national engine center to have the engine replaced.

the car was returned with body damage and had 30Miles extra on the clock.

 

I paid for it through paypal and after opening a dispute this garage finally agreed to take the car back on condition that the paypal case be closed,

they agreed to repair the list of damage I provided and within 7 days return the car.

on day 14 they sent the car in for a MOT without consulting me first, the car failed.

 

it has now been 3 weeks and they won't return the vehicle,

they say I can fetch it if I want as they are waiting for an order from my area and only then will they be able to deliver my car.

 

the only way I have of fetching this vehicle is to have it transported,

something they should be doing as this was the agreement they entered into on Paypal and it is part of their service they offer.

 

They wanted to drive the car to me from Cardif to outer London (without asking me).

Every time I speak to the Owner he threatens to remove the engine refund my money and return the car with the original engine on a pallet.

so I am in a bit of a pickle as to what course of action to take, and how do I get them to just bring my car back

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consumer rights act.

send him a letter demanding what you want to happen

give him 14 days

then issue a letter [court] before action.

 

how do you pay paypal.?


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I paid through Paypal with a debit card attached to my paypal account.

 

Paypal advised them to request the case be closed.

I closed it but arranged with paypal that I get 14 days to reopen.

 

Paypal now have a ticket open escalating the case to senior management and will update me in 72 hours.

 

My concern is , am I poking a hornets nest if I start down the court route.

What happens if the garage removes the engine and leaves my car and engine outside their premises, refusing to deliver.

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"They wanted to drive the car to me from Cardif to outer London"

Why don't you let them?

That way you'll know if it's gonna break down.

Just make sure you make them sign a delivery receipt stating date and time, in case of a speeding ticket.

Also, you said they put the car through an mot without you knowing.

Why would they do that?

What did it fail on?

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once the engine was replaced they returned the car on the back of a flatbed,

a few days later collected the car to fix the body damage,

 

apparently the delivery guy drove it onto the flatbed and hit the underside of the front bumper on the ramp and snapped the headlight mounting,

as well as misaligning the grill (nose) from the bonnet so much so that the bonnet would not close.

 

after the nose was realigned,

nothing else was fixed,

they took it upon themselves to send it in for the MOT which failed.

I don't understand why the MOT check was done as there was only body work done.

 

MOT failed on rear Brakes and falls under the new rules as dangerous and cannot be driven before it is fixed.

When they replaced the engine they replaced a 1 inch piece of wire on the fan and charged me £100 claiming the fan was the cause of my engine failure in the first place,

 

I know my engine failed due to timing chain, AA diagnosed.

So I am a bit reluctant to pay them for brake repairs and recheck of MOT.

I have looked up this garage and found a number of bad reviews on Honesjohn and AA forums, unfortunately I didn't find these before I sent my car in.

 

https://www.honestjohn.co.uk/forum/post/index.htm?t=85360

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consumer rights act.

send him a letter demanding what you want to happen

give him 14 days

then issue a letter [court] before action.

 

how do you pay paypal.?

 

Thanks, is there a template available which tells them they have failed to compy with the consumes act and the LBA, thanks

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