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    • I feel that people are focusing too much on the OPs property being a council house and putting responsibility on the council to resolve this.   imagine for a moment that the OPs house is privately owned, now what powers would they have to take action on the trees? Pretty much none without taking the tree owner to court right. Well as the trees are privately owned, that is the same power that the council have right now.   the information with the £375 will be inline with high hedges legislation as this will be the only power the council will have and it is common for there to be a charge for this.   this is not a social housing issue, but a neighbor dispute with a private homeowner.   i used to work as a tree officer for a local authority and from experience have seen that people’s idea of dangerous and what is actually dangerous are two different issues. A councils power to enforce tree works are also limited and will usually only be where a private tree poses a risk to the highway, not to another property as that is a civil matter (even where the council own the 2nd property).    With regards to risk to underground pipes, this is something you will be unlikely to successfully argue as various studies have found that unless a tree is planted on top of the pipe and crush it, the roots will not cause damage, but rather only enter through already damaged areas as they are opportunistic, any tree roots in drains are usually a secondary issue where a pipe had existing damage and to resolve it will require a permanent repair to the pipe to prevent recurrence.   the only options i see here are to calculate the height allowed under high hedges legislation (it varies depending on what direction the property faces , the location of hedges etc) and try to enforce that which will involve the fee. Otherwise there is little you can do as the private homeowner has a right to have trees in their garden although they may be liable if they were to cause damage to your property (such as a shed) or the councils property in the future.
    • Served on 16 Feb.   On reviewing the MCOL website today for an updated, I noticed that 1) Hermes has aknowledged the claim, but not yet filed a defence, and 2) that I there was a glitch / error on the form. Essentially, it looks like I had accidentally left the "I will send detailed particulars of claim" box ticke (I thought I had unticked it), with the result that the claim section has been truncated, and some extra text has automatcially been added - in red below):   "...Claimant seeks £XXX, plus I will provide the defendant with separate detailed particulars within 14 days after service of the claim form. The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of..."   This is obviously not ideal. Is it better to try to amend the claim somehow, or to just submit a brief POC that a) clarifies that I am seeking £XXX plus costs (which was automatically truncated), and b) sets out my calculation of the £XXX?  
    • Hi   It amazes me how they pass the buck as they don't want to deal with a private homeowner but if the shoe was on the other foot they would be hammering down on you for breach of tenancy.   As this is council housing you need to make a Formal Complaint in writing to the Council Housing about this (as a social housing landlord they have a complaints process they have to follow). you need to exhaust their complaints process. Make sure and title your letter Formal Complaint.   From what you have posted this tree is not just a nuisance but also a Health & Safety risk:   1. The tree being overgrown is now a danger to the occupants/Guest/Visitors to your property   2. The tree has overgrown into the Council Housings Boundaries your property causing damage/endangerment to the occupants/guest/visitors.   3. As the roots of the tree are also overgrown into your property you have concerns that these may be causing/damaging to any underground pipework that may be within the boundray of the property.   4. So far the Councils actions have been to treat their Council Housing tenant as a third class citizen with a private homeowner aloud to cause endangerment/possible damage due to these overgrown trees which are encroaching on your council house property/bounderies.   You also require clarification why you were sent the Healthy Neighbourhood Information which states I have to pay £375 to make a complaint. (make sure and attach a copy of the response that states this cost)   You also require copies of the following:   1. Complaints Policy (not the leaflet) 2. Customer Service Standard (not the leaflet) 3. Health & Safety Policy (not the leaflet) 4. Public Liability Insurance Policy. (not the leaflet) 5. Clarification from you if their is any underground pipeworks running through the bounderies within the garden area (you should have full knowledge of this it being your property/plans) 6. Compensation Policy (not the leaaflet) 7. Equality & Diversity Policy (not the leaflet)   When you get the above policies sit with a pen/pencil/highlighter and take you time reading them and just think to yourself 'DID THEY DO THAT' if not mark it then leave it for a while then do the same again this way you can basically throw/write back stating the haven't followed x policy with which part of that policy and your reason. (you are building evidence to use against them using their own policies. I would also like to refer you to The Local Government (Miscellaneous Provision) Act 1976: http://www.legislation.gov.uk/ukpga/1976/57/part/I/crossheading/dangerous-trees-and-excavations     You need to remember yes it is the Council but the Council Housing is a separate entity and is a Registered Social Landlord (RSL)   Is the Council Housing classed as a registered Charity? (what is their registration number whether charity or RSL?)   Also have a wee look at this CAG link:     
    • @rocky_sharma   Fame at last!!   Dunno how much help it would be in your case, but I could try digging out the txt of my defence if you think it might be relevant to your defence. We might hafta do this via PM, then e-mail though if ya wanna go down that route.   Good luck with yours anyway mate.
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Katie Chamberlain – smile cloud services, claims management unsolicited call

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Frankly I feel that it's probably a bot. I don't know if there's a real Katie Chamberlain or whether they have simply picked some name out of the blue and I can't see what it has to do with smile cloud services

 

Anyway, here's the recording of an unsolicited call.

 

call_16-52-49_IN_01130859953.mp3

 

Internet searches seem to show that this is not an isolated case.

 

If anyone has further information as to how it works then please post it here.

 

 

 

 

This call was recorded automatically on an android mobile phone.

 

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The lovely Katie phoned me this morning to ask about the accident which I had been involved in. It does actually sound like the same person in the clip. I am normally quite polite but having had so many of these calls I was rather abrupt today. I normally just ask them to confirm my name or the registration number of the vehicle I was driving and that is enough for them to put the phone down. If you ask where their information came from they make some vague comment about the 'Motor Accident Department'

 

I think they quite literally phone numbers either at random or which are on a generic list created for some other purpose

 

EDIT - having now done a little reading it seems that I might be arguing with a bot programmed to respond to yes/no answers. Who knew huh?


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Search on the same phone number....

 

https://who-called.co.uk/Number/01213890806

 

https://www.google.com/search?q=01213890806&oq=01213890806&aqs=chrome..69i57&sourceid=chrome&ie=UTF-8

 

Birmingham phone number...London address on the website.


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I had one of these calls yesterday from Katie!

The voice did make me think it was a bot, but it seemed to almost be responding to what I was saying about having never had an accident.

 

It was a Leeds number that called me though, 0113 073 5418

 

Then again these ambulance chasers are so stuck to their scripts that I think I would've gotten the same responses from a human being.

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Sounds like Call Centers that chase everything from washing machine warranties to Motor Accidents but using different phone numbers.


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Just had a call from Katie Chamberlin of Smile Cloud Services from the number 020 8165 1377.

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Friend of mine received a call like this and agreed she had an accident whilst driving her husbands car. They got all excited and started to go through the process. So the accident was wife driving husbands car hit her car driven by husband on their drive. This confused them as they were now not sure if you could claim from your own insurer whilst insured with another insurer. Had them going for a good 20 minutes on speakerphone in the office. They eventually hung up. Not productive but a bit of fun that stopped them hassling others for a while.

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I have been getting these calls on a regular basis. When I'm in the mood I go along with them until they put me through to the 'proper' ambulance chaser who quickly hang up when I start to complain.

 

 

This 'woman' (BOT) responds to certain key words and if you say yes to the question, they put you through. If you speak total rubbish to them, it gets confusing and they hang up.

 

 

I haven't been able to get the name of the ambulance chaser as yet but when I do the faecal matter will hit the spinning air mover. It is always on my mobile, never my landline but both numbers are registered with the TPS.


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These people use several numbers. The website is registered to an office in Dubai. The are operated by E-Prospects Media DMCC, who are in turn operated by Ocapo Ltd: Finally, you get somewhere:

They have a UK address and two "directors" :

Chong-Min hong CXH01836 Active

Gareth Glen Jefferies GGJ00014 Active

 

I'm not able to post links, but google is your friend....

They are happy to pester us with phone calls but go to great lengths to hide behind a company that operates a company that operates a company. Feel free to dig further......

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The Website of Katie Chamberlain has been shut down....I cant post a URL but you can visit the url directly. .... What a shame.

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call_11-54-35_IN_+442081256155.mp3

 

Here's another - probably the same company but using a different name


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Morning,

I can't seem to be able to play the file. Comes up as corrupted.

 

 

Since my last post, I have had no more calls. Perhaps they have given up?


If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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