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    • Thank you for all your help and advice, I do appreciate it.   I think really I just need to understand why, after going to all the effort of obtaining a warrant, Spark or Marston's wouldn't do a quick check on the electoral register to see who lives here.  If not there seems the potential for them to be breaking into homes without the correct information all the time.  If there were a debt from another previous tenant that I am unaware of then using that logic they could obtain another warrant and enter again could they not?   This has left me very upset and shaken and unfortunately echoes the same feelings as being burgled a few years ago.  I really hate the thought of someone I don't know having been in my home when I'm not here.   I'll just follow the complaint procedures with the energy companies and see where I get to and try not to shout at Spark when I open the accounts to clear the balance.  The balance I am talking about clearing is mine as Spark tell me they've been supplying the property since November, not either of my preferred suppliers so I have no choice but to give them money.  I really don't feel like giving them anything under the circumstances but I'm certainly not going to do anything to make the situation worse!    
    • The companies you tried to arrange supplies with, should have told you there was a problem registering account for new address. If they could not contact you by phone, they should have written to you.   Had they done this, then this would have been resolved.    Don't bother complaining to Marston's. It is the energy companies that should have done more. 
    • I'm not sure what the form is – would your new suppliers normally have contacted the old supplier to say that there was a change? If you could show that spark should have known that they were no longer dealing with the account holder at the time that they apply for the warrant, then it seems to me that they do bear some culpability. By the way one of the site team mentioned that at some point Marston would contact me. I'm afraid that's not the way it works. I've now referred the matter to Marston and they may well decide to contact you – the Original Poster for more information or simply to inform you that in the circumstances that there is nothing that they are able to do. I'm afraid it's out of my hands and I never asked for or ever receive any feedback about the references I make to them at this level
    • I've forwarded the details of this to Marston – but I'm not sure that there is much that can be done in the circumstances. If the energy company had been informed – or if they had reason to know that their customer was no longer at the address then of course obtaining the warrant was outrageous. As it is, it would seem that the previous tenant hadn't informed them and had simply done a runner – and unfortunately you have taken no action to return any mail to the sender so as far as I gather, there is no reason for the energy company to have known what has happened. Please note that I haven't really looked through this thread very carefully since I originally posted so are not au fait/can't remember all of the details – but that is my sketchy understanding. If this is the case then, although of course something needs to be sorted out – I have to say that it would have been helpful if you had either opened the mail or returned it. I know that you say that you have never had to do this in the past – but maybe it would be good practice in the future. It could be that in the past you have simply been lucky. You are talking about clearing the balance of some outstanding debt which belongs to somebody else? This seems to be extraordinary to me – but then I'm afraid I haven't been following the thread very closely  
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