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Cash Converters Refund Issue***Refunded***

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I bought a mobile phone online from cash converters recently, I returned it last Tuesday, a day after receiving it as I changed my mind.

 

No problems at all I thought, the day after I sent it back I received a parcel which I had to sign for that I wasn't expecting and it was a camera bag, I binned it as even though it was addressed to me I didn't know who it was from and wasn't expecting it.

 

I was told by Cash Converters on Thursday that my refund had been processed and it would take up to 5 working days for the refund for the phone to be back in my account.

 

However, yesterday I received an email stating that they had sent a camera bag to me by mistake that was meant for another customer and that they won't be refunding me for the phone until the camera bag is returned.

 

So the email I received on Thursday stating my refund had been processed was obviously a lie.

 

The bin men came yesterday so I no longer have the camera bag.

 

What is the situation now and where do I stand?

 

Thank you.

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urm difficult one

you binned their property but it was their mistake and now they want to penalise you for it

don't think they can do that IMHO


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It may well have been processed. Our accounts team process payments every day, but they then go for approval and even after approval they sit for a few days waiting on the the transaction at the bank finally happening. Up to the point the bank process it the payment can be stopped.

 

Can I ask was there no paperwork with the camera bag. Everything I have had from them had something that related back to the store that issued it. Would it not have been reasonable to give them a call?

I don't see that they could hold your phone credit, but I expect they will certainly try to deduct the cost of the bag.

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Thanks for the replies.

 

No there wasn't any paperwork which is why I had no idea who it was from and obviously wasn't expecting it.

 

I think penalising me for their mistakes would be harsh and I fully intend on fighting it.

 

I'll give them 7 days from now to get the refund to me, if no refunded in full I'll have to take it to the small claims I gues, hopefully won't come to that.

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Well done thread title updated.

 

Regards

 

Andy


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