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Lenovo - five missed appointments

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Hi all,

 

>

 

I am trying to put together a letter to Lenovo due to an issue I had with my laptop. We paid an extra amount (£68.40 for a 3 year two business day repair, which actually turned out to be response (ie: an engineer contacts us in 2 business days to resolve the issue).

 

Timeline:

Raised issue 18/7

Chased 20/7

Chased 23/7 at which point it was escalated. No idea who to as they still won't tell me.

24/7 finally get a call to make an appointment for 26/7.

26/7 - No show. Called to find out what was going on, and the engineer was ill. New appt made 1/8.

1/8 - No show. Called to find out the matter, some parts issue. Will come 2/8.

2/8 - No show. Still some parts issue. I'm off on holiday now.

Appointment made for 21/8.

21/8 - No show. Tried to complain but complete waste of time.

Eventually manage to get a booking for 3/9.

3/9 - No show. Parts problem.

 

As I don't have a salary, and my work is in property development mainly, should I just take the total on last year's self assessment and divide it up by 365?

 

To be honest I don't think Lenovo is going to be responsive.

 

Thanks!

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