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sofology - Consumer Rights- paying deposit in cash and balance by credit card

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I ordered a 2 x sofas and 1 x armchair from Sofology on 30/08/2018 (cost inc delivery, furniture protection) £3783.50 of which £400. 00 deposit was paid by bank cheque card, the balance is due prior to delivery which I intend to pay by credit card.


Due to the numerous complaints now noted with this company, as well as other high st furniture retailers, I want to be aware of what my consumer rights are if I encounter any of the complaints already noted eg, sagging sofa, poor quality construction, poor quality leather in terms of wearing excessively.


I am sorry for the hypothetical question but I want to be forewarned as to what steps I should take in such circumstances and under what act etc.


Many Thanks

Edited by Andyorch

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Read the sofology threads here

Is the best way


Use the search cag box of the top red toolbar




Youll have the extra protection of sec 75 too

please don't hit Quote...just type we know what we said earlier..


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Many thanks for the prompt reply, I have followed numerous links and have saved them for easy future reference, but just one more basic question: if I have purchased 3 items - 2 x 2 seater sofas and 1 x armchair but only one item, for arguments sake - one of the sofas, develops an unacceptable fault, can all of the items be rejected (I would have thought so as it is a "matching set" that I have purchased but at times the law can be an a**.

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