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Problem with getting a repair or replacement from Amazon

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I bought some headphones from Amazon about 6 weeks ago. They Developed a fault just after 30 days.

 

Amazon have offered me a refund, unfortunately the headphones were at a promotional price at the time. The refund wouldn't be enough for me to buy a replacement pair from them.

 

They have refused to either repair or replace them. I know under consumer law I am entitled to a repair or a replacement. Is a retailed such as Amazon able to ignore that if they simply offer a refund?

 

I was very happy with the headphones and really just want a pair without the fault. Where do I stand?

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no after 30days its their choice not yours.

it only swings back in your favour if they do repair and it fails again.

then you can normally force a refund


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" Amazon have offered me a refund, unfortunately the headphones were at a promotional price at the time. The refund wouldn't be enough for me to buy a replacement pair from them. "

 

So take the refund and wait until there is a further promotion or you are prepared to pay the normal price ?


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no after 30days its their choice not yours.

it only swings back in your favour if they do repair and it fails again.

then you can normally force a refund

 

OK, thanks. Just wanted to know where I stood.

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