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    • Well, we have also been done by Yewtree Cars/James Harrison! We bought a Land Rover Discovery from him off a dealer site on 28th December 2020. He advertised it as 1 loving owner (true, I tracked him down on Facebook, really nice guy!) throughout the advert WOW full dealership service history, WOW new cambelt, WOW new MOT, WOW full valet including decontamination clean WOW, WOW, WOW!!! We paid £4500 for the car plus £280 for delivery from Solihull to Winchester. He sent 3 texts reminding us to ‘look after the delivery guy cuz he’s a top man’! Soon worked out that HE was the delivery guy! They dropped the car off and scarpered. It was dark when it arrived, initial thoughts were it was disgusting inside. I have never seen such a filthy interior. He even left his sweet wrapper inside. He drove the vehicle down to us (we thought that we were paying for a transporter). It was running on fumes, so we took it out to get fuel. Straight away noticed automatic gearbox slipping. Not a good start. Next day messaged dealer asking for the receipt, twice, he said that he was in Dubai (in his dreams!) for 2 weeks but would send it when he got back.  Before he delivered the car, he said that if we weren’t happy he would personally come and collect it. Sent him a message (I like to keep proof of conversations) to say that we certainly weren’t happy and wanted to return it. His reply was - SOLD AS SEEN, YOU GOT A CHEAP CAR! Thinking we would have to cut our loses, we had a new gearbox put in, only to find that the crankshaft had also gone and then the bottom part of the engine had to be replaced. Also the suspension at the front was leaking oil (mentioned as an advisory on the previous mot, which he said had been done). He forged an entry in the service book saying that it had just had a cambelt change (false Land Rover stamp), confirmed by previous owner and Land Rover. So, after 8 weeks of being at the garage and £7000 - YES £7000! later we certainly did get a cheap car from him. Are we going to let this go? NO! I have found out his real name and I am going to pursue him through the court until I get this money back. He is the worst kind of confidence trickster, a lier and a thief. We will have no hesitation in scouring Solihull for him, whatever it takes.
    • You want to avoid any CCJ's, by ensuring all UK creditors have your current address abroad.  Also as dx suggests, making small payments based on current affordability would be wise.   Keeping the accounts running with original creditors bu making minimal payments, will give you time to consider options.   If it were myself in this position, I would be thinking how quickly could I get the tenants to vacate the UK property and how quickly could it be sold.  This would enable me to at least retrieve some equity after repaying any secured loan and the equity would then enable me to plan the next steps in my life.  I am not advocating walking away from debts, but I would be thinking, that if I end up with CCJ's or worse Bankruptcy, then with additional costs being added, I would have no money left.  And worse, if I had  to sell the property quickly, it may sell at a reduced price and I could still owe a debt after it had been sold.   So may be you should be getting some formal financial/legal advice in the near future, to see what you can do, to protects your interests as much as possible.    
    • Well rac just responded    Ironically they're saying they bear no liability as the - and this is their words   "the catastrophic engine damage had already occurred before the first patrol arrived"    I've emailed back to say simply that we are unable to accept this explanation as the patrol did not raise any concerns in regards to engine damage and that if the engine had been "catastrophically damaged" that they still bear liability for advising to continue towing on it which caused the actual failure    Gave them 14 days to reconsider before opening small claims...     
    • The Chancellor will use some of Britain's £143billion worth of lockdown savings to fund the country's green recovery from the coronavirus pandemic, the Treasury has revealed. View the full article
    • and if you consider Sunack is adding a further 1.6 billion to the 12 billion plus already spent on the 'vaccination program' despite putting absolutely sod all in for NHS pay ... whats 14.6 billion divided by 20 million? - mm over £700 pounds per jab even ignoring all the wasted PPE and test and trace costs .. and any 'exaggerated vaccination number claims.  
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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I am hoping to get some advice on this thread.


Myself, my 2 children, my sister her 2 children and my mum all stayed at parkdean (Shurdale). it was supposed to be 4 nights but was only there for 2. We were in a 3 bedroom van.


The first night we had no sleep due to the caravan behind us.

The caravan behind was full of teenagers (No adult supervision).

They were swearing shouting and screaming till 2am.

We tried to call security repeatedly but could not get through.

Myself and my sister went out to ask them to keep the noise down twice, but this did not help matters.


The next morning, we visited reception to let them know what had happened,

they said they would investigate,

we went about our day.



I popped back into reception on our way back to the caravan to make sure the matter was dealt with and we wouldn’t have a repeat of the night before. I was assured this would not happen.


We got back to the caravan where we started to make dinner when suddenly a few loud bangs were heard.

I then realised that things were being thrown at the caravan.


My mum and sister went straight to reception to tell the staff what had happened.

They came to the caravan where the staff witnessed a fire extinguisher just outside the caravan which must have been what was thrown.

We did not feel safe and would have all driven home there and then except we had shared a bottle of wine so did not want to drive in case we were over the limit.


They agreed to move us to a different caravan but only had a two-bedroom available, we decided to suffer a tight squeeze and I said it would be fine as long as a travel cot was brought for us to use, we were promised this would be fine and the security guard would bring it for us.


We got to the 2 bedroom caravan about 6pm and I did notice there was some ant powder around the bathroom.

Not ideal but I understand ants can sometimes be a problem.

I continued to contact security until 9.30pm for the travel cot,



He finally said he couldn’t find one so instead I asked for extra duvets and pillows and was going to try and make a safe place for my sister’s baby to sleep.


I slept in the living on the pull-out bed with my 2 children 8 and 4 years old.

I was woken up a 3am with ants crawling all over me

I then spent the rest of the early hours of the morning on ant watch stopping any ants from crawling over my children.

It was vile! The floor was moving! I have video evidence on this.


My mum and sister woke up at 6am and we made our way home immediately.

Reception did not open till 9 and we weren’t waiting around in the caravan till then.


9am I rang the reception desk at parkdean and asked to speak to the manager.

I explained what had happened and he promised we would get a full refund.

I wasn’t expecting anything less.

I checked my bank account 3 weeks later and the money had not been refunded.



I rang the reception again and was told by the same manager that we wouldn’t be getting the refund as we had damaged the caravan.

Honestly, I was gobsmacked!



I asked what damage and for proof that I have never been given.

I asked why no one had contacted me to tell me this and he had no answer.


I rang customer services and started a new complaint.

went through the whole story again,

I was told I would hear from them in 7-10 days.



After 10 days rang them back and was told the case had been resolved and closed.

No one had contacted us to tell us our refund had been refused, the staff at shurdale just closed the case.


I was told that they would reopen the case as I wasn’t happy with the decision.



I waited another 10 days and received a letter in the post from Shurdales general manager again they stated they wouldn’t refund.

No justification given!


sorry for the long story but I want to now hit them with a letter before action and I have no idea where to start?

Can anyone help me?


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From what you say you have an excellent case for a refund plus a reasonable amount of compensation for your loss of enjoyment. I would say that you are probably be entitled to a refund on the entire holiday in addition to the compensation.


You are talking about loss of enjoyment by quite a number of people.


You need to have a look around this forum to find out about the steps involved in bring a small claim. It's quite straightforward but you will have more confidence if you understand what you are doing.


I would suggest that you put everything done in writing initially and send them a letter of complaint. I would suggest that in your letter you point out that you are considering taking legal action and you are giving them seven days to respond before you decide your next step.


Tell them what you want – I would say that you want the refund for the entire holiday, any wasted expenses such as petrol money, compensation for time off work – any other losses. Make sure they are fully detailed and justified and keep them reasonable.


In addition to that I would suggest that you might want to tell them that you also want compensation for loss of enjoyment – say, £100 per person.


I doubt whether you will hear from them so after seven days issue your letter before claim giving them 14 days and then you will sue. If you're not prepared to go ahead and do this then don't bother to send the letter. It's not worth bluffing.


Don't mince around getting into protracted correspondence. Keep control. Set out what you want – very clearly and reasonably and then if you don't get it then take the next step that you have promised. Set the deadlines and stick to them. Don't be diverted or distracted.


Use the next seven days after you have sent the letter understanding how to begin a small claim and register for a free account with the government MoneyClaim website. Are you the person who made the contract?

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As far as I can make out, on the usual review sites there are about 40% of reviews which are pretty critical of what goes on at @Parkdeanresorts

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No I did not book the holiday, My mum did.

We lost my Dad very suddenly 15th May and we was hoping the trip would be a good distraction for us and the kids during the half term.

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Well strictly speaking it is your mother who should begin the action and present the case in court. However, under the Contracts (Rights of Third Parties) Act, you could probably do it – but expect them to object in the first instance

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They are not entitled to object. You shouldn't phone them up to ask them permission or anything else other than your full compensation. Asking them for permission immediately hands control over to them. However, it will be very funny to see if they raise an objection.


You are new here – but you had better read our customer services guide – especially in respect of making phone calls.

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how did your mother pay for the holiday and when please?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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did she used her debit card number?

if so go try a chargeback to halifax

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites
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