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    • Yes she went back to them and asked them to remove the cancellation however the girl on the phone went to ask someone and came back and said she couldn’t.   Thing is they then tried to charge her £1000 to reinsure, I contacted a broker and got it down to £760, she went back to them and they miraculously could do it for £690!!  It feels like they are using this to fleece her, her previous ins was £300.   I will get her to write a complaint to them...do you know if there’s an insurance ombudsman she could contact?    I just feel it would have been fair fair to suspend the ins pending the court outcome!    Thankyou.
    • Hi,    Yes my daughter drove through a red light.   Yes her DVLA was still registered to her previous address at Uni hence them not being able to contact her hence the MS90.   This is her 1st car and she simply didn’t think to re register her car to our address she genuinely forgot!  However we left our forwarding address with the letting agent but the house was subsequently sold and the new owner used a different letting agency so communication was lost.   The courts enlisted the bailiffs and when the current tenant found her via Facebook she was genuinely mortified as she had no idea that she had broken this light.   She immediately rang the bailiffs and court who advised her to make The Statuary Declaration, whilst waiting for that date to arrive she thought she better ring the insurance company to explain what was happening thinking they may have to suspend her policy however they cancelled it on the spot she asked them not to but they just went ahead charging her £50 to do so.   At court after she explained what had happened the court dropped the MS90, and reduced the points and fine to what it would have been originally.   Going back to the insurance company they said they couldn’t remove the cancelled policy and it would show on her record for life and tried to charge her £1000 to reinsure!!  Previously it had been £300 as she had built up 2 years no claims.   I contacted a broker who said he could insure her for £760, she went back to her original insurance company, Admiral who then said they could now do it for £690!!  How can they suddenly do that sounds unscrupulous to me and that they are using this cancellation to now fleece her!!   She is a medical student and needs the car to get to the different places she is working on placement but can’t afford to pay this extortionate amount of money.  I would expect her policy to go up a bit but would say max £500 is proportionate?    I will I’ll get her to contact them Regards making a complaint in writing as you have suggested.   Thank you.    
    • I’m not sure who you mean by the OD and do you want me to see if the PDL is enforceable or not pay it at all?   And what should I do about the NatWest? Surly there’s a case getting it wiped if the charges came from them charging me for a PBA that I had told them to close and they said they had. Also am I paying the credit cards back in full or trying to get a reduced settlement?   Thanks Andrew 
    • Initial payments have already come in - we wouldn't have started otherwise. There's about £3,500 outstanding. The £800 was verbally agreed initially, but later correspondence from the customer shows that he's accepted the £800 for the extra work.
    • Each should send a cpr 31:14? Cant produce signed documents = no liability??
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wildfirejc

NHSBSA Penalties - Anyone gone further yet?

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I received a Penalty letter of £100 from NHSBSA all because my dentist registration lady misled me into believing that I was entitled to free dental treatment.

 

I have gone through Stage 1 & 2 complaints procedure to no avail.

Now, they have said I can go on to the Ombudsman if I am still not happy.

 

My argument is

- I was told I was entitled to free dental because I showed the lady my NHS Medical Exemption Card and asked if being diabetic, was I entitled to free dental as well?

 

The lady said yes I was and asked me to sign the FP17FR form.

I signed but didn't tick any box of date it because I didn't see any relevant boxes that applied to be.

 

I thought she was the expert right?

I haven't been to a dentist in 10 years.

 

the next time I went was 9 months later,

the same thing happened

- I got the form to sign and I did

but once again,

I didn't tick or date the form.

 

A few weeks later, I got a shock in the post

- a penalty of £100 plus the dental charges of £56.30.

 

phoned up and asked them what it was about

- they told me I falsely claimed free dental.

 

said I had a Medex card

- they said that was not inclusive of free dental.

 

said the dental lady said I was entitled

- they said I signed the form and ticked the box and dated it.

 

I went back to the dentist and asked why they gave me the wrong info

- the owner told me I was responsible for signing the form

 

When I asked to see the forms, I saw that the first form I signed had no tick and no date

- but the second form someone in the dental surgery had actually ticked and dated the form - the handwriting was different.

 

Then to illustrate my point

- the owner and I both noticed that the first form was still unsigned and undated

- and it was submitted to NHS which had rejected the payment because of that so that was why the NHSBSA didn't/haven't penalised me for that "false claim" yet.

 

I asked for copies of the forms but the owner refused to give them to me

- she said she will only give it to NHS if they asked for them.

 

After my complaints to NHS, they spoke to the owner's husband (also an owner) and he said I was welcome to get copies of the forms.

 

I went to get them

- imagine my surprise when I saw that now, both forms had been ticked and dated -

 

obviously the first one by someone in the dental surgery and probably resubmitted to NHS for their claim. How devious is that?

 

After being told by me that I had been fined

- they didn't ask me to pay for the dental fees for the first treatment

- and instead preferred to tick and date the form and resubmit it to NHS!

 

So now, I am left wondering, if I agree to pay £100 penalty for the second form, will it be a matter of time before the first from gets flagged up and I get another penalty?

 

Has anyone gone on to the Ombudsman or even to court to fight their case?

Edited by dx100uk
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