Jump to content
flyte

Currys/PCworld refuse refund or replacement

style="text-align:center;"> Please note that this topic has not had any new posts for the last 236 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi, still trying to calm down after my visit to Currys today:x

 

We bought a cooker there less than 2 months ago and its been faulty from the start, the oven cuts out during cooking leaving food half done and only fit for the bin.

 

This happened in our second week of ownership but we weren't sure if it was us or the cooker, now we know for sure its the cooker at fault as its happened 4 times.

 

We went back to currys today to complain but were told the manufacturer would only consider a repair and it might take a month :!:

 

So I've been looking up our rights and would appreciate some help from the forum

 

First, they insisted we could only get help from the manufacturer, but our contract is with Currys, no one else, do they have the right to fob us off in this way ?

 

Second, the fault has been there since we took delivery, do we have the right to a replacement or refund or do we have to accept a repair ?

 

I know we're over the 30 day limit but its not our fault, this seems so unfair, any advice ?

Edited by dx100uk
Spacing

Share this post


Link to post
Share on other sites

Currys are doing what they always do and hope nobody will notice. Get a complaint direct to the CEO and go instore and give them a copy. I would also inform trading standards as well.

 

If the fault was there from the start, then currys dont have a leg to stand on. They have to refund or replace.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Share this post


Link to post
Share on other sites

Thank you ! just as I suspected, they did something similar to me years ago, I had hoped things would have changed. Anyhow, I just sent off an email to their customer services so I'll wait for a reply and let you know. Then as you suggest I'll go further with this.

Share this post


Link to post
Share on other sites

Unfortunately you have lost your right to insist on a refund or replacement because you did not assert your right within 30 days of the date of the contract. This means that you must now rely on the six-month rule and that means that as the defect has appeared within the first six months you should inform them in writing that you are asserting a right under the consumer rights act and that they have a single opportunity to carry out a repair or else you will insist on a refund or a replacement – you will have to choose.

 

The repair must be carried out within a reasonable time and I would have thought that something as essential as a cooker should receive a visit and an attempted repair at the very least within seven days. Because Currys has such an appalling record I would set it all out in a letter before action and make it clear to them that after 14 days you will start a small claim in the County Court.

 

Don't muck around with these people. They will lead you round by the nose if you give them half a chance. Keep control of the situation. Send them your letter – don't bluff and at the end of 14 days simply issue the court papers.

 

If all of this means that you are without a cooker then you could reasonably include in your letter that you will be purchasing a new cooker if they failed to carry out the repair within the seven-day specified because this is an essential household item and you will therefore be claiming for the cost of a new cooker – even if it is slightly more expensive – and also the reasonable cost of storing the old broken one until they collect it.

 

Currys are a complete disgrace and it's about time somebody like trading standards sat up and took notice – but of course this never happens.


Share this post


Link to post
Share on other sites

Ah ok.....not as straight forward as I had hoped, there are very few choices for kitchen appliances where we live, currys would have been bottom of my list but its about as far as I can travel.

 

I'll still wait for a reply from their customer services and take it from there, I'd like to know why Currys take no responsibility saying its down to the manufacturer and why they wont accept that it was broken before the 30 days were up.

 

Thanks for the idea of charging them for storage, I might also bill them for takeaways while I'm waiting :lol:

Edited by dx100uk
Spacing

Share this post


Link to post
Share on other sites

Stories charge should be kept very modest – no more than 1 pound per day and you should serve them notice in advance that this is what you will be doing and the cost to them. You must give them an opportunity to remedy the situation that once the court papers are issued then I would start levying the storage charge.

 

Why does Currys do this? Who knows. Poor staff development and I think that they are probably lulled into a certain poor customer service because so few customers will stand up to them. Their solicitors/legal department seem to make a personal matter of beating consumers down but when you issue the papers eventually Currys give up – but for people who aren't hugely confident, it can feel as if it is nerve wracking. Currys are rubbish company – but unfortunately nowadays there is very little alternative on the high street. You're generally speaking much better off with John Lewis. I don't think that in nearly 14 years we have had more than two or three complaints about John Lewis


Share this post


Link to post
Share on other sites

To add to the 30 days:

 

The first six months

If you discover the fault within the first six months of having the product, it is presumed to have been there since the time you took ownership of it - unless the retailer can prove otherwise.

 

During this time, it's up to the retailer to prove that the fault wasn't there when you bought it - it's not up to you to prove that it was.

 

If an attempt at repair or replacement has failed, you have the right to reject the goods for a full refund, or price reduction if you wish to keep the product.

 

The retailer can't make any deductions from your refund in the first six months following an unsuccessful attempt at repair or replacement.

 

demand they fix or replace it. If they wont, then outright reject it


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Share this post


Link to post
Share on other sites

I believe this is from the consumer rights act........ even outside of the 30 day period, if goods cannot be repaired in a reasonable amount of time or a repair would cause significant inconvenience then a full refund or replacement should be offered. Is this correct ?

 

 

If it is then I'll be taking them on, one month isn't a reasonable amount of time to repair a cooker and going without our cooker would certainly cause significant inconvenience. I'm disabled and my wife has Diabetes, we both have specific needs when it comes to cooking and foods.

Share this post


Link to post
Share on other sites

get a full complaint in writing to the CEO and the store manager. Take the relevant legislation with you if needs be. If they keep refusing, then take it further. It is up to the retailer to sort any issues, and chase the manufacturer. Not you.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?





  • Tweets

  • Posts

    • if you go to the dwp website there is an online SAR you can fill in to get all the details.   here is your old thread mentioned above  
    • Thanks for the advice, I will call the council Tuesday morning and see what they say, and then send the I/E form.   Something doesn't sit right with me on the whole thing.    I found an email I had sent to my MP early 2008 detailing the problems we were having with tax credits, and I go into great detail of our situation and  employment history.   Work was sporadical and I am pretty sure we were on benefits throughout one of those whole periods (I even had a post on here about the bank charges problem)   In fact most of those time periods mentioned in post 4 there was little work. Worst 2 years of our lives! I dont know how to find records of benefits though for that long ago.
    • I won a prize in a Raffle operated by an organisation holding an event at a local venue. The prizes were displayed on video screens in the venue and on a printed list by the person selling the tickets.  The prize I won was stated as "4 (four) weekend VIP tickets to Birmingham Pride"   - I did not open the envelope until the following day - it contained 3 (three) vouchers for weekend "Premium" tickets to Birmingham Pride (Premium being a lower priced ticket than VIP).   A friend who was at the event with me had the phone number of one of the organisers - there being no other obvious way to contact them - the person confirmed the prize was stated as 4 tickets, it was supposed to have been changed to 3, but that it had not been done.   I considered that this was suspicious, I can accept it might not have been possible to change the wording on the video screens, but the person selling the tickets could have clarified this verbally, and could have altered the "4" on the printed sheet to show "3".    As "compensation" I was offered free entry to their next event. That would be £7 per person (if they intended to include anyone else I was attending with) which in no way equates in financial or entertainment value of the Pride event, which has tickets priced £88.00, for two days of live acts including Marc Almond, Faithless and Human League.   I would like to know if the offer of prizes as originally stated and the exchange of money for entry in the raffle constitutes an intent to create legal relations - and as such, that I am entitled to 4 (four) VIP tickets (not Premium) and nothing else other than a cash alternative of equal value to the expected prize.   Incidentally, the vouchers state to send an email to an email address at birminghampride.com – which I did several weeks ago, but have not received any response.   I assume even if the Pride organisers fail to respond, the raffle organiser is still liable.
    • you realise Gick its very easy to make win 10 look like win 7.? I wouldn't move from 7 because I do lots of RS232 and other basic comms stuff with vintage gear and past 7 it would not longer do what I want.   win10 put everything back and works better than 7  ive even got it on a very old 1gb ram vio pc  if you want help pm me and I can sort things for you. 
  • Our picks

    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
        • Like
      • 0 replies
    • 30 Day Right To Reject - Vehicle Casualty Report. Read more at https://www.consumeractiongroup.co.uk/topic/415585-30-day-right-to-reject-vehicle-casualty-report/
      • 57 replies
×
×
  • Create New...