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Octopus Iresa Energy supplier and debt and DCA's


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I was sent a demand by email from Octopus for over £500,

immediate payment,

which they say is what I owed to Iresa,

I've no idea who octopus are bit they're quoting ofgem and all sorts,

 

they reduced it to £400 when I queried it,

they are saying I was underpaying Iresa!

What's going on?

 

Octopus have threatened me with collection agency already!

I had a DD taken out of my bank yesterday to IresaOctopus for the usual monthly payment I was making to Iresa,

should I cancel this DD?

 

I know I need to check back and see exactly how much I've paid to Iresa,

I know they took extra out of my account in January to cover underpayments over the year,

and I'm going to book an appointment with CAB,

 

atm I'm on holiday and worrying about this!

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a DCA is not a bailiff and is totally powerless

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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did you opt for an online only account?

if not block and bounce their emails and emails ad

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I got an email saying Iresa, my energy supplier, was going bust and Octopus were taking over.

I've been sent a demand by email from Octopus for over £500,

immediate payment,

which they say is what I owed to Iresa.

I've no idea who octopus are but they're quoting ofgem and all sorts.

They've reduced the demand to £400 when I queried it,

They are saying I was underpaying Iresa!

Octopus have threatened me with collection agency already!

I had a DD taken out of my bank yesterday to Iresa/Octopus for the usual monthly payment I was making to Iresa,

should I cancel this DD?

I know I need to check back and see exactly how much I've paid to Iresa,

I know they took extra out of my account in January to cover underpayments over the year.

I'm going to book an appointment with CAB,

atm I'm on holiday and worrying about this!

Any help appreciated.

afaia all Iresa accounts were online only.

That was my first thought, to insist they write to me by letter, not email.

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thread moved to utils forum

post tidied

 

redact the emails of pers info and post them here please

then the experts will begin to help when they see the thread

 

pers I would sent them ONE email reply

stating please WRITE to me not use email

this email address is NOT to be further used for any communication regarding the inherited account from Iresa.

 

I am aware you have inherited this account due to the Ofcom decision to close Iresa, I dispute any outstanding balance

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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" Hi Andy,

 

Sorry if you feel pressured by us to make a payment - we absolutely do not expect you to pay any outstanding amount in one go. On clicking I agree, you can choose to have the debit transferred to your Octopus account. We can then discuss setting up a payment plan which you're comfortable with, or temporarily increasing your direct debit to pay off the debt over time.

 

To reassure you, I double checked the bill and based on the readings you gave, the overcharge is around £52, so we're prepared to lower the outstanding balance to only £400. We need to make sure that people are paying for the energy they've used, but we don't want to chase false debt, and it would be unfair of us to ask for the full amount simply because Iresa failed to conduct a payment adequacy for your account.

 

Best,

Anthony "

 

 

 

they are now offering to take on the debt (?), and offering me to pay it up, I've replied; thank you for your reply.

Please write to me regarding this issue, I do not want this email address to be used for any communication regarding the inherited account from Iresa.

I am aware you have inherited this account due to the OFGEM decision to close Iresa. I dispute any outstanding balance.

 

They've no agreed to take on the debt (?) and saying that if I agree they'll sort out a repayment plan. I paid extra to Iresa in March to cover underpayments so don't know how they come up with their figure. I've emailed them asking them to write to me.

Edited by Andyorch
Quotations and italics added
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Sar time me thinks?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Greetings

I too am an ex-Iresa customer, fortunately for me the transfer to Octopus Energy went without issue, however my Direct Debit is to Iresa is still active and was paid on 10th of the month,

the extra Direct Debit to Octopus Energy on 20 August never happened, and finally after the switch was completed to Octopus Energy they said that my Iresa account was shut-down, when in fact my Iresa on-line account is still active, even today.

Why don't you log-in to your Iresa Energy online account and grab the data!

Andrew

ASI Industries = As i in does tries!

 

As i in does tries!: My definition.

I will try, i may never succeed in the goal, but at least by trying i have a greater chance of success than never trying at all!

 My opinions are my own & occasionally may offend, but it is not my intention to cause offence in the first place!

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Hi Andyddg

I was also with Iresa, and am in the same position as yourself, when I received my final bill, my gas consumption for July was 1400 cubic meters, I don't us that in a year!.

I clicked on the disagree button and supplied them with my meter readings for Gas & Elec, and also queried the electric readings as I have had a smart meter fitted and have solar panels, yet according to the meter I have used 1200KWH in 40 days, something not right there, and have been informed that the meter may not be set correctly and is charging me for power generated as well.

In response to the bill they have sent me an offer of £97 ish, but haven't attached any bill or breakdown of how this was arrived at, so I have requested it and also asked where my payment taken in August has gone?

My Iresa account is still active, and I have downloaded the last 12 months of bills, if you can do that it will give you an indication of your consumption and allow you to compare what they are saying you have used, and also give you the ammo required to challenge them.

As for the DCA threat, I think it would be a foolish move on their part whilst the final bill is in dispute.

Hope that will help you in some way.

Paul9

  • Haha 1
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dca's are powerless

they are not bailiffs and have zero legal powers

what do ofgen say about all this?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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ofgem are having a look for me.

I've logged into my iresa account but I'm not so sure the figures there are correct, I'll need to work out how much electric I used and then work out how much is owed.

Octopus have created an account for me and it just shows the last DD payment.

I've cancelled the DD and told Octopus to write to me about this issue.

In the mean time I don't know how much Octopus are going to try and charge me, and I want to switch as soon as possible,

they did send an email saying my Octopus account was up and running from the 21st and I could now switch, but I'm thinking if I do switch now it'll only complicate matters more.

after me asking them to write they've emailed asking me to agree or disagree with their offer. I get the feeling they're trying to rush me.

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block and bounce the email

 

you did tell them writing only not by email before?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes i would

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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pers I don't think they'll do that.

 

would be very bad publicity for them if they made you pay it off in one go

IF you owe anything:wink:

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 months later...

I got another email demand from them, again threatening me with collection agency if I don't pay.

When I click the button to dispute the claim it simply gives a message that it's already disputed.

I switched to another supplier, and asked them to write and not use my email address.

Ogem haven't responded at all.

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post 16 did yo not action that?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Have you been able to agree the meter readings since Octopus took over?

Do you know how much you paid Iresa in the time you were with them?

You should be able to broadly identify how much you used, how much you paid & how much is outstanding - if anything.

Please consider making a small donation to help keep this site running

 

[sIGPIC][/sIGPIC]

 

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I told them not to email me, I haven't blocked their email address yet.

 

interesting that they're saying they're a paperless company and therefore don't send out any letters, they want to phone me though.

Edited by dx100uk
merge
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then get on with blocking an bouncing their emails and the AD used.

writing only

you need a papertrail to bash them with.

 

email is cheap and free to send out whatever rubbish they like.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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https://octopus.energy/iresa/

https://octopus.energy/blog/iresa-daily-updates/

"Thursday 9 August

On Thursday, we spoke to the Ombudsman about how the c.700 open Iresa complaints will be dealt with, and will collaborate with them to work out next steps for each case in question. We’re working with the existing Iresa team to resolve these as soon as possible.

We’ve found that the Ombudsman complaints fall into three categories:

the customer service Iresa customers experienced, transfer issues, and billing issues.

The first two have essentially been addressed by moving the accounts to Octopus, and we’re now working on those customers with billing complaints.

We’re taking steps to get these sorted, and have already received a huge quantity of meter readings from Iresa customers, which can be used to work out final balances."

You know what IS patriotic?

Loving your country enough to care for its old and poor, fund its institutions, unite its communities, feed, house and educate its children, restore and live in balance with its environment, plan with care for its future, build its alliances, and perhaps above all - tell it the truth

 

 

The Tory Legacy

Record high: taxes, immigration, excrement in waterways, energy company/crony profits

Record low: living standards and investment

Crumbling Hospitals, schools, council services, businesses and roads

They squander taxpayer money by the £thousands on a failed ex-PMs luxury troughing on a plane, rather than feed UK children

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  • 3 months later...

I too have had a demand from Octopus Energy, threatening me with debt collectors, even though I left Iresa with no outstanding debts and switched to Avro duel fuel. 

Now Octopus claim the electricity a/c wasn't switched after all and they want £129 !    

I'm not paying twice. 

I'm livid.

 

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Please start a new thread of you own

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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