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    • I'm not sure what help you need.  Also I don't think anyone is blaming you - they're simply asking for more information and clarity from you in order to try to assist.  (Difficult for you if English is not your first language).   As I understand it, the staff at the gate did offer you a refund but because you were not entirely satisfied with their attitude there was an "exchange of views" and you got escorted off the station without the refund.  Correct?   I'd simply write to the TOC's customer service people and ask for a refund.  Explain everything simply and in chronological order including what type of ticket you did or did not buy (you could perhaps use my post #27 as an outline but leave out my question about why the ticket office could not refund you).  I don't know what you say about being escorted off the station - perhaps that there was confusion because English is not your first language and the gate staff must have believed you were being too confrontational?  I don't know...   I would not complain about the gate staff and I would not raise the issue of how many other people this may happen to.   Just concentrate on getting the refund
    • You have clearly had a lot of difficulties in your life and this has caused many problems. however in order for us to assist you, we're going to need a proper bullet point chonology. I'm very sorry but there is too much narrative here and although I can see that it is very important you personally. It is very unhelpful in trying to understand the story. please could you set it out again but this time avoid the narrative. We simply can't handle it    
    • The revenue protection officer worked for a train operating company.  If you know which Train company it is, go to their website and look for their complaints process.  Then submit the complaint with full details and copies of the tickets.     
    • Why aren't you recording your calls?   Please monitor this thread for a fuller reply over the weekend    
    • Why I went back:   Eventually, after being detained too long against my will. I paid the higher fare due to threats of a fine and in effort to gain my right to freedom: I then went through the turn-styles and on my visit to the booking/box office(aka: the main ticket booth on the way out) The man said I had to go back to the turn-styles to get my refund as he said it was a different system.   I asked him to come with me. He said he could not, i asked him to hold my hand. (English term of phrase). I did not want him to actually hold my hand.   He understood that and refused as he was on shift.    That is why I had to go back. I made an account here to seek help for me and other passengers. The site admin of this forum constantly tried to pass blame onto me. for many days. I cant explain how stressful this has been after the stress of the incident.   Can you please help me?                
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songbird123

CEX problem with phone

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I purchased a Samsung Galaxy S6 from CEX on the 2/3/18 which included a 24 month warranty.

After three weeks the camera was having trouble focusing and the phone was actually sizzling in my hand.

The lack of focus ,sizzling noise and vibration went on for approximately four seconds.

The phone also felt hot on the back like it was overeating.

 

The first thing I did was make sure that my screen was clean and that my camera lens was clean and free of dust, which it was.

I went into the store to speak with the manager and was asked to leave the phone for an hour which I did and I have a receipt to prove this, only to be told that there was a crack in my camera lens and that this was the problem.

 

I was shocked as I would have noticed this but they just went on to tell me that they would not have sold me the phone like this.

I had my phone in a good protective case and never and never put my phone in my pocket or sat on it which was what he was insinuating.

 

Since then more problems are developed with the phone e.g. my voice echoes back to me when making phone calls, the person I'm speaking to sounds like they are underwater and very often cuts out. I rely on my phone to watch YouTube videos and podcasts for my degree and my grandson likes to watch ABC on you tube and it's very frustrating when it just cuts out randomly.

 

I was told that I had to get the lens replaced before they would attempt to deal with the problem because they reckoned that this was the problem.

I made enquiries with several reputable phone technicians and was informed that I would be wasting my money having the lens replaced as the problem was much more than an issue with the lens.

 

After going back to the store and asking to speak with the area manager and being told he is not available and he will only tell you the same , I was also informed that my warranty was no longer valid due to cosmetic damage.

 

I have written to head office and the store using recorded delivery but neither have had the decency to reply.

I have been told by trading standards that my issue is with the store not head office and to send them before action letter stating my rights and the consumer rights act 2015.

 

I made it clear that I would expect a reply within 14 days of the letter which was dated 24 July 2018 or I will be issuing proceedings in the county court without further notice.

The phone cost me £185.00 and I requested a refund in full.

 

Any advice would be much appreciated.

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Two one word posts removed. Songbird, if you're wondering why there haven't been instant replies it's because you only posted about 20 minutes ago. We're a forum rather than a chat service so people will answer you if they think they know the answers to your questions. :)

 

 

HB


Illegitimi non carborundum

 

 

 

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That's fine. The 'Hello' and the 'Test' were just test replies as I am new to CAG and wasn't sure if my account was activated. :-)

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The 'test' post was made by someone else, SB?

 

Edit: if you can't see what you just posted, try hitting the Refresh button on your browser. :)

 

 

 

HB

Edited by honeybee13

Illegitimi non carborundum

 

 

 

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I don't know how CEX operate, but check that guarantee to see if it says anything about cosmetic damage voiding it. From looking at the warranty online it makes no mention of this. I'd ask them to point this out to you.

 

As an aside - I had a Galaxy S6 for a couple of years and it spent at least a year of that without a lens cover - it had none of your reported problems.


:)I am not an expert, but I can give good advice about Brighthouse:)

 

Am learning more and more about DCA's too :)

 

I have no legal experience and all advice given is based on the knowledge I've gained from this site.

 

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Hi Clemma , it says nothing on warranty about cosmetic damage . It says within 6 months exchange or full refund and after that exchange or refund to

the value it's worth at that time . They have had 2 opportunities to fix the phone as I left it with them and have 2 receipts to prove that. The place is run by young immature boys smirking and arguing with customers and god knows what they do to your phone when you leave it with them, cosmetic damage us my guess .

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Someone else will likely be along soon but it looks like you'll have to begin court proceedings. I couldn't tell you where to start with that I'm afraid. But there are many knowledgeable people on here :)


:)I am not an expert, but I can give good advice about Brighthouse:)

 

Am learning more and more about DCA's too :)

 

I have no legal experience and all advice given is based on the knowledge I've gained from this site.

 

<------If you think I have been helpful, please feel free to tip my scales - remember to put your CAG name though!

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forget warranties etc etc

they don't replace your rights under CRA.

 

if you notified them within 30days of any fault then you can invoke your short-term right to return

 

WRITE to them and tell them you want a full refund as not fit for purpose or your next move will be a court claim.


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