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Hermes driver claims they delivered to me - Fake Signature

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To keep it short:


Hermes driver claims they delivered to me, even have a fake signature.


Yes the company I ordered from will refund, but the item is no longer available so I cannot re-order it. This is possibly the second time that the Hermes courier has done this with my parcels- I did not chase up the first time, I just accepted the refund.


Now, my question is..

What can I do about it?

I don't want to just accept a refund,

I don't think it is fair or right that she has taken my items and forged my signature..

and no, I don't earn a lot more than her etc.


I have e-mailed a complaint to Hermes, but I don't think that will get very far.


Is there anything that I can do legally to hold this individual responsible?

I can prove that my family and myself were out at the supposed delivery time and I don't think this parcel just got lost, as she has written and signed a fake signature.


(I say she as we tend to have the same Hermes delivery person and it is usually a woman.)

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send yourself a parcel with a GPS tracker in it..

prove its her

the get the police involved?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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