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    • Hi.   Could you let us have the information requested in the forum sticky please? This will help us to advise you. In the meantime don't worry too much about this.     HB  
    • So last August my girlfriend went to Legoland with the kids (4 & 8) and her mum and then went to Pizza Express in Windsor. They parked at Castle Car Park.    They paid to park and went to eat. They were then a few minutes late back. There was already an attendant issuing a ticket. The attendant then waited until my girlfriend was over ten minutes late to issue the ticket despite her being there well within any grace period.   My girlfriend appealed to Ultimate Customer Solutions end of August but did not receive a response (they later said they emailed a rejection which my girlfriend never received until it was resent). Then in August she received the first debt collection letter. Then my girlfriend was advised to respond to UCS requesting an Subject Access Request (SAR) which they have not ever acknowledged or responded to.    So then we thought they had gone away until we received a letter from CSB solicitors (same address as UCS) advising they would be beginning court proceedings against my girlfriend. I told my girlfriend to complain that they haven't responded to any of our requests so she called the number of UCS and was basically accused of being rude to the t*** at the end of the phone. She wasn't but he wasn't very helpful and said they had responded to the appeal and sent it again. This was on the 16th January 2020.    On the 29th Jan this was sent after another chase to the solicitors:   I have reported UK Parkings ltd to the ICO as they are in beach of GDPR having ignored my SAR request. Further to this I was not notified that my initial appeal had been rejected and therefore cannot further appeal in a standard way and therefore I am awaiting further advice for ways to appeal against this unfair PCN.   As it stands should you decide to further contact me in regards to this matter without good cause I shall be seeking legal advice as per my statutory rights.   My girlfriend then received another letter from UCS threatening debt collectors (I told her not to worry about this) and so she wrote to the solicitors asking for an update:   Email dated 21/02/2020 I am writing to you regarding my email sent on 29th January, below. I still have not received a response from you and I left a voicemail for a solicitor to call me from CSB Solicitors, which I have also not received. I would like to speak to a solicitor regarding this PCN.   The solicitor responded via email the following: Dear Madam,   Thank you for your email.   Following your email below, we reverted this matter back to our Client for their instructions. We will only be able to respond more fully once these are received.   At this stage we have no further instructions other than to send out a letter to you dated 16 January 2020.   We hope to be able to respond more fully once these are received.   Yours faithfully,   Solicitor   So UCS are not actually doing anything they should do but nobody we have complained to has actually come back to us so not sure where to take this because I don't have time for court and I would rather just have someone take the (insert appropriate word here) to task on these unbelievably poor practices!   Any advice on next steps?   Thanks    
    • Hi Sneezer and thanks for your Site Donation which is much needed and much appreciated.   The info from the "Solicitor" makes sense if you were complaining about how CRS came to have your contact details. However, this is not relevant to your case. You didn't cancel properly and carried on paying for a gym you didn't use.   For the future, see the Guide here about how to cancel a contract properly and avoid trouble - https://www.consumeractiongroup.co.uk/topic/383678-cancelling-your-gym-agreement-get-it-right/     Come back anytime to update us but don't worry about CRS or anyone else who makes demands. Let us know if you need more for advice and reassurance.    
    • They were communicating with lawyers associated to me too   They can’t serve a SD on your lawyers, only you.   As I said earlier - the lawyer stopped communicating  around the date on the SD they incorrectly served.  And the bank told me the receiver was now handling things and not to deal with them anymore.   The receiver never asked me where I was.  But he did email and I did reply or he did get auto reply.   Since I did have email communication with them - I don't think they could say they did everything possible to find me,  All they had to do was ask!  And then we could have discussed the situation.    It almost is the reverse - they did nothing to try find me.  And if a PI is employed to do surveillance then he must have realised only one person - the wrong one - lived at the  wrong address.   Does anyone have any info re post #26 and #28 above?   The property is being marketed for sale and the receiver is negotiating offers, so there was no reason for me to expect bank/ lawyers to be trying to locate me to serve any papers.      Surely any loss to them has to be proven upon an agreed sale.  It hasn't sold yet,   They may still get a high enough offer to prevent any large debt?  There could then be a different discussion re terms of repayment?   So I was not expecting anyone to be trying to find me!   But this is a bit of a digression from what  should I be doing NOW? Should I send them an SAR?  If they do intend to serve me correctly this would be useful, yes?   I am sure they have added all sorts of unnecessary costs to the debt that could be challenged?   Also there is a question over if they even had a valid notice of assignment?  They would have to produce that in the SAR wouldn't they?   This was a real query for me ages ago but it never got pursued legally.
    • Expect them to bring up every communication and claim that you’ve been dodging them / not providing them with an address to serve to.......
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reallymadwoman

Disputed EE account ***Resolved***

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Mum's partner can no longer use a mobile phone. He has however been paying EE over £40 a month since 2006.

 

EE initially couldn't trace any account in his name despite giving them bank details etc, but then did find it when I said OK, give us the money back then .... They've ignored all requests for documentation so far, have known for 4 months that alleged account holder has a Power of Attorney in place, but have apparently set the debt collectors on him anyway. He's not received any correspondence from EE or the debt collector.

 

EE have provided some numbers associated with the account, none of which match his last number, which he would have last used at least 3 years ago. He does still have the phone and it has a Sim card in it, but heaven only knows where the charger is. One of the numbers EE provided apparently has recent regular usage, data as well as calls and texts. I can just about believe he might have, accidentally or otherwise, made a call, but sent a text or used data? No chance.

 

Other than repeating the request for documentation, any other suggestions?


RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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Remove the SIM and take a close look at it. Does it have the phone number on it?

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Remove the SIM and take a close look at it. Does it have the phone number on it?

 

I can't do that atm, I'm not at their address.


RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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The sim card doesn't show any phone number, managed to find a charger that fits and turn the phone on, it's none of the numbers EE provided.

 

EE are simply being obstructive - they've effectively refused to provide any documentation and have ignored any and all evidence that it might not be his account (including that it's set up from a different address), they simply keep repeating that until I tell them to cancel, they'll keep charging line rental though until I accept the account is Mum's partners, they won't accept a cancellation ....


RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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So this went to the Ombudsman Service who supported EE in that doing a credit check when the account was opened means it must have been genuine, and telling me the phone is being used proves that it's Mum's partner using it and setting debt collectors on him when they know he's now in a Care Home and haven't even bothered to tell us how much is outstanding is perfectly reasonable.

 

It's the sort of logic I expect for a certain 'independent' appeals service for private parking charges, and so I'm giving the 'final' decision the same respect I'd accord the IAS.


RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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To recap, EE know that their account holder lacks capacity and (presumably!) know there is an outstanding complaint with the Ombudsman Service.

 

They've instructed third party debt collectors to write to the account holder direct.

 

Whilst I'm sure it's simple incompetence, this is so wrong on so many grounds.


RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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is it possible to get from them the geographical data for the phone when it is in use? technically this is a piece of cake but is it data that the customer is entitled to ask for i wonder?

If it is the EE will have a lot of explaining to do and may well drop the matter pronto rather than explain why they are chasing this person when it is patenty obvious not his phone use etc.

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You really couldn't make this up.

 

Complained to EE that they are writing direct when there's an outstanding Ombudsman complaint. They've said they can't comment as the complaint it with the Ombudsman ....


RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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Can you speak to the ombudsman's office about this, RMW?

 

HB


Illegitimi non carborundum

 

 

 

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They won't deal with any additional issues now as they're simply reviewing their decision and dealing with my complaint about their service.

 

It's tempting to just withdraw the complaint and let EE get on with making fools of themselves, I have better things to do atm


RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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Another fairly distressed call from Mum this morning, two more letters from the debt collector still addressed to her partner still demanding payment but with no documentation etc. They'd have had my 'bog off' letter at least two weeks before these letters are dated and my Mum is now terrified a bailiff is going to come and take her car and no amount of reassurance that they can't and won't (it's motablity anyway) have made any difference.

 

I seem to remember from my early years on CAG that Christmas is prime time for hassling people like this. How do you add Twitter links part way through a thread? I think everyone should see what EE and Moorcroft are doing to vulnerable people.


RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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Just to update, EE eventually cancelled all allegedly outstanding charges. Despite being told to by the Ombudsman, they never did supply any documentation.

 


RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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Thread title updated.

 

Andy


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Well done, RMW. :) How did you get them to back down?

 

HB


Illegitimi non carborundum

 

 

 

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34 minutes ago, honeybee13 said:

Well done, RMW. :) How did you get them to back down?

 

HB

Basically by being stubborn and just refusing to pay without documentation.


RMW

"If you want my parking space, please take my disability" Common car park sign in France.

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Excellent. :D

 

HB


Illegitimi non carborundum

 

 

 

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