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bigtone90

water meter fitted now pipe leaks***Resolved***

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Had a new water meter fitted outside my property on the pavement 18 June 18.

Water pipe to the house sprung a leak.

Confirmed by Portsmouth Water board as being before the internal stop cock.

Now they want me to pay for repairs even though there was no leak before fitting.

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Well this is ST water mantra......

 

Meter installation

 

When we install a water meter either internally or externally, we'll make sure we check the supply for leakage before fitting. We will not fit a meter on to a leaking supply.

 

 

As for your area.....apparently you are responsible.(After the meter to your stop cock)

 

https://www.southernwater.co.uk/Media/Default/Images/leakage-responsibility-large.jpg

 

https://www.southernwater.co.uk/leaks-at-your-home

 

Regards

 

Andy


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Thanks for the reply.

 

I would really like to know what the testing for leaks involves.

Presumably you pressurise the system and then check if this changes?

Could this blow the supply pipe?

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where exactly is the leak? If it is on the meter connection is will be bvious it is all their fault, if anywhere lese harder to prove they are connected even though their work may have caused the pipe to move and hence leak

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Portsmouth Water Board have only stated the leak is between the external and internal stopcock a distance of some 20 meters. The noise of the leak indicates it is probably nearer our bungalow. Lived there for 38 years with no leaks until new meter fitted to replace old stop cock. Still think the testing has caused the leak but how can prove it? They are going to dig up the newly fitted meter and check the pipe connection. Thanks for the reply.

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Hi.

 

 

As Andy says, once the pipe is on your property, it becomes your problem. When this happened to us, our insurer paid for a specialist company to come and have a look at what was happening. They replaced the whole of the pipe from the meter to the internal stopcock, to prevent it happening again. All it cost us was the excess.

 

 

HB


Illegitimi non carborundum

 

 

 

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Thanks for the reply.

I think I am going to have a real problem here.

 

Looks like I will be lumbered with the bill even though I believe the water board caused the problem.

I think my old iron piping on the supply pipe couldn't stand the strain of the testing but hard to prove.

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Have to check my house insurance but what I have read so far indicates they will not be picking up the tab

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If you know where the pipe runs from the meter to the house you can poke a long metal rod into the ground at say 1ft intervals and look for fresh water filling the void when you remove the rod. That then gets you to within a couple of feet of the leak.

 

Once you have narrowed it down it becomes a lot cheaper to get done as the repair people dont need to dig up the whole garden.

however, if your mains is under a concrete driveway expect a big bill for the labour.

 

I had a leak in my garden done for less than the £90 call out charge as I located it and dug most of the soil around the pipe before they got there.

It is common to sleeve or cut the pipe and insert a smaller bore section to bridge the broken part if the pipe is up to it.

works well the once but if you have a lot of ground movement expect to have to replace the pipe entirely at some point

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Thanks for the info unfortunately I think the leak is under concrete near the house. Still waiting for the water board to locate the leak.

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A lot of pipes giving up the ghost due to soil shrinkage this summer so likely to be coinicidential to your work BUT have a good look at the broken section if you can, it may help you argue a contribution towards the costs if there are signs of swelling on the pipe as that is likely to be caused by a sudden change in pressure (unless the pipe is thinned by corrosion at the swolle point)

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Thanks for that. The water board guys have just started digging up the pipe so I will know more soon.

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Leak located and repaired the Water Board did a good job and everything sorted. Thanks for the advice folks.

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Many thanks for the update BT...thread title amended.

 

Regards

 

Andy


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Out of interest, was the leak on your property or before the point when the mains cross onto it please? I'm pleased it's sorted for you.

 

 

 

HB


Illegitimi non carborundum

 

 

 

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Thank you.

 

 

 

We were told that as soon as the pipe crossed onto our land, it was our responsibility and I just wondered if it was the same with your water people. Our company was Anglian Water.

 

 

HB


Illegitimi non carborundum

 

 

 

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