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    • So, in summary  it says that Johnson is an oath breaking liar who either cant see beyond the end of his dick, or doesn't care as long as it can be spun that his problems are more somebody elses problem to solve than his, and who (with the UK dragged along) certainly can't be trusted. - No surprises there then   More on that: https://www.reuters.com/article/us-britain-eu-finance/eu-says-it-expects-financial-services-deal-with-uk-but-trust-an-issue-idUSKBN2AW0TF?il=0 https://www.irishtimes.com/news/world/brexit/eu-forced-to-take-legal-action-as-uk-cannot-be-trusted-on-protocol-says-coveney-1.4500990   and the 'loyalist' paramilitary groups stepping up a gear with the DUP rabble rousing https://www.theguardian.com/uk-news/2021/mar/04/brexit-northern-ireland-loyalist-armies-renounce-good-friday-agreement https://www.irishtimes.com/news/world/brexit/loyalist-paramilitary-groups-withdraw-support-for-belfast-agreement-1.4500982     Lets not forget that Johnson whipped this 'solution' and spun it as a great deal, marvellous for the UK and that was easy for the UK to implement rejecting all other options     Like sunaks budget, great for those looking to buy a second property in the spate of evictions that has started, or corporations that have money squirrelled away in tax havens who might be persuaded to buy up the best bits of failing companies with  25% tax relief all funded for decades to come by those people and corporations stupid enough to actually pay tax in the UK  .. all while reducing the NHS budget by billions and shunting that into the private sector    
    • Ive looked for a template for the IRL claim but cant find one. Where sre the templates? thanks   ive told her ill take the mediation call instead of her, ill be a lot better at it
    • Yep it's absolutely shocking, I hope more people take them on and win and hopefully one day their charlatan scheme will crumble.    I was advised on the mediation phone call to await an email with the full write up before emailing hermes my bank details, but I'm still awaiting this email. Advised payment will be made within 14 days. 
    • well had their costs schedule today -ridiculous,   claiming over 5 hours or letter writing twice at £201 an hour -so £2000 in fees alone for that compared to our 1 claimed hour for both of us in reply!   claimed £650 for photocopying trial bundle 122 pages (and was one by admin or secretary not a £200 and hour solicitor   claiming all the hours of attending the hearing even though barrister attending the hearing on their behalf.   absolute joke, unreasonable and not capped at any fast track rates. nor the court fees claimed
    • total charges is approx £96 out of £1680   but actual amount they are claiing is £2k    
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Fabric purchased online from France never arrived, seller now ignoring emails


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Hi all,

 

Back in May, I ordered some fabric from an online store (Tissens) in France which never arrived - the tracking info said there was an issue with the address being incomplete.

 

I contacted Tissens' customer support at the beginning of June and they responded saying they would investigate and asked me to confirm my delivery address. I did this and heard nothing back for a further 6 weeks. When I chased it up, they eventually responded to say the shipment had been returned to them, and that if I wanted it shipped out again I would need to pay 14.5EUR.

 

I asked for them to confirm the delivery address on the shipment, as I had ordered from them before with no issues and my details were all saved on an account with them. A further week went by with no response, so I checked the invoice and found it had the correct address, meaning the problem was at their end.

 

I finally lost my patience and wrote:

 

Hi M*****e,

 

I'm really disappointed to not have a response from you.

 

I have checked the delivery address I entered when placing the order and it is 100% correct, and also identical to the address used on a previous successful order. So if there has been a problem with the address, it has not originated from my side and is either an issue with you or the shipping company.

 

Under the UK's Consumer Rights Act 2015 (which applies to purchases from other EU countries) the trader (you) is responsible for the goods until they are delivered to the customer (me). If the goods are not delivered to me within 30 days, I have a right to a full refund - with no charges or fees applied.

 

I would prefer to have the goods I ordered shipped to me, but this will have to be at your cost, not mine, as you were in breach of contract by not supplying the goods within an acceptable time period.

 

However, I will accept a full refund of all costs (i.e. items, shipping, and taxes) so I can place the order again.

 

I really do not enjoy having to speak to people like this, but I have been very patient for over 2 months and got nowhere.

 

Please respond as soon as possible.

 

He responded that day saying he would speak to his manager and get back to me.

 

A week went by, so I chased up for a response.

 

A further week went by, so I asked for a response again.

 

A further week went by, so I have (today) chased up again to say I need a response by COB tomorrow or I will take things further.

 

I just want them to post me the fabric I ordered, as they are the only company worldwide who supply it. I'm not sure whether I can still reverse the transaction, but if I do I'm nervous that I will be black-listed and never be able to place another order.

 

What can I do?

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How did you pay for the fabric?

 

To be honest, it's likely that the company won't deal with you again anyway, so you may as well just get a full refund.

 

Can you get a friend or relative to buy the fabric again on your behalf (and have it sent to their address, obviously).

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It was paid by debit card online.

 

I've just ordered again to a relative's address and will look in to reclaiming my original purchase with my bank.. I'll update this once I've spoken to them.

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yes do a chargeback

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I dont know about France but in some countries if the delvery address and the cardholder address are different the bank wont process the payment and the company supplying the goods gets billed for the failed payment even though there isnt actually anything wrong. French postal system is also very off, returning things becasue they feel like it or the wrong postcode when it isnt wrong so your original parcel may have never left the country to even attempt delivery. Other countries are worse though, Italy for example

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