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I recently rented a car via a 3rd party website. After the rental I found out I had been charged extra for damage and theft excess protection insurance by the 3rd party website on top of the quoted price.

 

I don't need the extra insurance as I already have travel insurance on my credit card which includes this. Upon checking their website I see it is checked automatically but not included in the headline price. It's up to you to un check it and opt out.

 

Unfortunately I missed this. I emailed them and asked for it to be cancelled but they refused on the grounds that the rental had already started. I booked the car 1.5 hours before pick up so there was no way I would have spotted this before I picked the car up as it didn't appear on my credit card statement until next day.

 

I thought all these pre selected charges requiring an opt out had been banned now. Is it worth disputing the extra charge with my credit card company?

Edited by Andyorch
Paras
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I recently rented a car via a 3rd party website. After the rental I found out I had been charged extra for damage and theft excess protection insurance by the 3rd party website on top of the quoted price.

 

I don't need the extra insurance as I already have travel insurance on my credit card which includes this. Upon checking their website I see it is checked automatically but not included in the headline price. It's up to you to un check it and opt out.

 

Unfortunately I missed this. I emailed them and asked for it to be cancelled but they refused on the grounds that the rental had already started. I booked the car 1.5 hours before pick up so there was no way I would have spotted this before I picked the car up as it didn't appear on my credit card statement until next day.

 

I thought all these pre selected charges requiring an opt out had been banned now. Is it worth disputing the extra charge with my credit card company?

 

Not worth it. Up to you to read everything carefully, before buying. There is normally a summary page showing what you had opted to purchase, before you enter method of payment. If you are going to complain to the website, make sure you know every web page on their site, you would have seen.

 

Surprised that Travel Insurance includes the same cover for a hire car.

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