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    • What's the reason for not wanting a smart meter? Personally I'm saving a pile on a tariff only available with one. Today electricity is 17.17p/kWh. If the meter is truly past its certification date the supplier is obliged to replace it. If you refuse to allow this then eventually they'll get warrant and do so by force. Certified life varies between models and generations, some only 10 or 15 years, some older types as long as 40 years or maybe even more. Your meter should have its certified start date marked somewhere so if you doubt the supplier you can look up the certified life and cross check.
    • No I'm not. Even if I was then comments on this forum wouldn't constitute legal advice in the formal sense. Now you've engaged a lawyer directly can I just make couple of final suggestions? Firstly make sure he is fully aware of the facts. And don't mix and match by taking his advice on one aspect while ploughing your own furrow on others.  Let us know how you get on now you have a solicitor acting for you.
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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
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Help please Direct bikes retail ltd


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The thing is with Direct Bikes is that the majority of their stock is directly delivered from India where they are made so I assume they don't have much stockwise.

 

 

Direct Bikes CANNOT refuse your statutory rights to cancel, especially where there is damage. They will continue to spout that you have no rights as you didn't examine the bike on delivery. THEY ARE WRONG! Pure and simple.

 

 

The address on their website is probably a virtual office ( a desk in an office managed by another company) I see that there is no showroom to visit which makes things awkward. Rather than send it to their London address, I would send it to the registered address listed with Companies House.

 

 

I do see some problems. I would expect them to refuse delivery which then puts you back at square one. If you did send it back at your cost, you wouldn't be able to do a chargeback for the cost of arranging delivery as any contract would be with the courier company and not Direct Bikes. Yes you can do the chargeback for the bike once it has been picked up although I expect that visa won't be that quick in refunding you but you would still have to sue Direct Bikes for the cost of returning it.

 

 

I wonder if WatchDog would be interested in them? If I remember rightly, they did a piece on a previous entity.

 

 

Anyway, that was my thoughts when I woke up this morning (I know-sad b*****d) :lol:

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Bu**er!

 

 

A bit more research shows that Direct Bikes are using an accountants office as their registered address so for now, we have no real address to send the bike to. More reading needed

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Might be worth speaking to the courier where this was collected from ?

 

Becoming evident now why they wont entertain returns or adhere to UK Legislation and Consumer Statuary Rights.

We could do with some help from you.

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On the other thread I assisted with, waterlicked had to issue court papers to Direct Bikes in order for them to sit up and take notice. They collected the bike and gave a full refund plus costs. What I cannot say is whether there was any confidentiality agreement.

 

 

Based on that and my checks, if you cannot do a chargeback then the only other option is to sue. They will then know you are serious and the ball will start rolling. While we on CAG do not like confidentiality agreements and will encourage you not to enter into one, sometimes it is worth it for you as it may get the issue sorted faster. Your choice of course.

 

 

Reading the reviews on TrustPilot, it seems that Direct Bikes monitor it a lot and have challenged entries on there which has led to some being removed however there are still loads there which tells the truth about them. Shady is the best word I could use for them

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Thank you for your reply sorry for not coming back sooner i have been sorting out my evidence to proceed with things,

 

that is so helpful of you silver fox thank you for taking so much time to check through things for me the more evidence the better.

 

I wake up and go to bed thinking of it at the moment I am just so angry at myself for not checking them out first which i normally do.

At least we have evidence that this has happened before,

 

Visa have advised me to send in all evidence and i have proof they are refusing to accept it back now too so it all helps.

 

Court will be my route next if no joy with visa I am not prepared to let my son down again bless him he is so upset by it all.

He now has no mode of transport to get to his apprenticeship.

 

Ooh forgot to say i have written to watchdog fingers crossed for reply.

Edited by dx100uk
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" Court will be my route "

 

Possibly your only option...unless Visa act accordingly.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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One of our team (Honeybee) must have spent hours checking out this company and other companies registered to the same owner.

 

Perhaps Andyorch can answer this one. As he has two active companies using almost the same name. On court papers would it be permissible to name both entities rather than one or the other?

Officially, you bought the bike from Direct Bikes Retail Limited as this was after the new entity came into being however the paperwork from them was in the other name Direct Bikes Limited so that causes confusion right away.

 

 

I would imagine that if the court papers hit the owner'ss mat (or his accountants) he would challenge that the entity claimed against is the wrong one. Not a serious issue but stalling all the same. I'm not saying he will do this but forearmed etc.

 

 

It is also worth reporting him to Trading Standards via the Citizens Advice Bureau

 

 

 

http://tinyurl.com/jqmtndy

 

They may be already aware of Direct Bikes.

Edited by honeybee13
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now the invoice/receipt wil have the correct entity but you could put ******* trading as and then name both companies if the invoice source is a bit foggy

there are 2 ******* in the UK, the most likey one has several recent addresses and is listed as a company director so you might end up paying a premium directory service to find out more

Edited by Andyorch
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You can name 2 companies on a claim through MCOL..by clicking the add 2nd Defendant (Company) button...but best to get the correct information in the first instance.

 

If this proves problematic and only one named is entered you can always change it using CPR 19.5 "Special provisions about adding or substituting parties after the end of a relevant limitation period "

 

https://www.justice.gov.uk/courts/procedure-rules/civil/rules/part19#19.5

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We could do with some help from you.

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I knew you had the answer. Cheers

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Hi wow you are all so helpful, and i cannot thank you all enough,

 

i shall speak to courier and see if i can get an address,

i come unstuck wit the invoice they emailed

i cannot open the pdf for some reason

 

i have the email which says pretty much what i ordered and how much

however it does say 3 different names in reference to the order aghh. :-x

Edited by dx100uk
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Thread moved to On line Stores Forum.....please continue to post here to your thread.

 

Andy

We could do with some help from you.

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do you want to send a copy of this email with the PDF to a secure email address

see if we can open it?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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PM sent

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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