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    • I'm not sure what help you need.  Also I don't think anyone is blaming you - they're simply asking for more information and clarity from you in order to try to assist.  (Difficult for you if English is not your first language).   As I understand it, the staff at the gate did offer you a refund but because you were not entirely satisfied with their attitude there was an "exchange of views" and you got escorted off the station without the refund.  Correct?   I'd simply write to the TOC's customer service people and ask for a refund.  Explain everything simply and in chronological order including what type of ticket you did or did not buy (you could perhaps use my post #27 as an outline but leave out my question about why the ticket office could not refund you).  I don't know what you say about being escorted off the station - perhaps that there was confusion because English is not your first language and the gate staff must have believed you were being too confrontational?  I don't know...   I would not complain about the gate staff and I would not raise the issue of how many other people this may happen to.   Just concentrate on getting the refund
    • You have clearly had a lot of difficulties in your life and this has caused many problems. however in order for us to assist you, we're going to need a proper bullet point chonology. I'm very sorry but there is too much narrative here and although I can see that it is very important you personally. It is very unhelpful in trying to understand the story. please could you set it out again but this time avoid the narrative. We simply can't handle it    
    • The revenue protection officer worked for a train operating company.  If you know which Train company it is, go to their website and look for their complaints process.  Then submit the complaint with full details and copies of the tickets.     
    • Why aren't you recording your calls?   Please monitor this thread for a fuller reply over the weekend    
    • Why I went back:   Eventually, after being detained too long against my will. I paid the higher fare due to threats of a fine and in effort to gain my right to freedom: I then went through the turn-styles and on my visit to the booking/box office(aka: the main ticket booth on the way out) The man said I had to go back to the turn-styles to get my refund as he said it was a different system.   I asked him to come with me. He said he could not, i asked him to hold my hand. (English term of phrase). I did not want him to actually hold my hand.   He understood that and refused as he was on shift.    That is why I had to go back. I made an account here to seek help for me and other passengers. The site admin of this forum constantly tried to pass blame onto me. for many days. I cant explain how stressful this has been after the stress of the incident.   Can you please help me?                
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Family member is looking for an older car and has visited several smaller dealers to test their offerings.

In many cases these car dealers won't accept part or full payment by credit card !!!! Some offering personal warranties, not even these insurance backed ones which are not worth the paper they are written on. This means they are trying to effect a private sale with no come back on them if things go wrong.

In all cases, price is not negotiable, even without a trade in.

This is happening in East Central Scotland-----How do dealers operate in your area??.

The other thing that is rattling car dealers now is the buyers ability to view MOT status online

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Made the mistake of buying a car off a trader once and never again.

Months later mot online came in force and I found out the car had been clocked by 100k miles.

Trader had moved on by then.

I sold it for scrap money for serious engine problems.

All other cars I bought from private have been very good, somehow you can "feel" if a private is taking you for a ride.

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Had this issue with a local second hand dealer and my son. He had just the car my son was looking for - a bit overpriced I thought but with the assurance of buying from a dealer. No credit card payment available, basically cash only. Wouldn't release the car straight away as the blower was only putting out cold air and he needed to get the heater matrix flushed (yeah I know now lol). I ended up having to put the matrix hoses back on properly as all the water disappeared, then fitted a new valve in the cooling system as that too was leaking, but as they were fairly minor things we let it go but the eater never really warmed up properly and there was an awful lot of gunk in the system and by this time we had had it for a couple of months. Anyway - 3 months later the timing chain let go and when we went to scrap it, one website came up with the fact that a scrap enquiry had already been recorded for the car - pretty certain that instead of scrapping it the dealer gave a few quid more and patched it up for sale. Expensive lesson learned!

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I think the only way to get rid of these guys is if everyone just walks away if they can't get proper terms, even on their dream car.

But then, just how much of the motor trade survive on the gullibility of Joe Public.----Even very large dealerships.

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