Caravan from leisure caravans - riddled with issues - Advantage Finance cancelled agreement and have the Van but will not refund Payments/repair costs sighting 12mts ownership/use as the reason - Court Time?had to remove your name in the above and remove your attachments. please properly redact documents before uploading . read upload carefully
Thanks for replies, I have looked at at forum posts, still in muddle what’s to do. I think I will ask for a phone hearing. Not been to well lately.
Hello. Yes, I understand this could be the case. I guess I’m more worried that he has already investigated the problem, realised it was an expensive fix and so cleared the fault & sold the car knowing full well it is not road worthy/safe to drive.
Caravan from leisure caravans - riddled with issues - Advantage Finance cancelled agreement and have the Van but will not refund Payments/repair costs sighting 12mts ownership/use as the reason - Court Time?soon as the service was done i reported it to them the same day july 2020 - the yearly inspection was not due till the august of 2020 I then requested a payment freeze due to COVID-19 and furlough hence the only reason why no payments have been made since the opening of the complaint I had no reason to think it had damp as this is unseen and in the frame of the caravan. So acted soon as I was made aware. When i bought the caravan a damp report was given to us stating it was free from damp - ive proved this was not true as per SCOTIA report stating in his professional opinion that the damp was there at point of sale. The finance agreement was signed 8th August 2019 via digital signature please see attached the 2nd scotia report the finance companies written response as per me raising the complaint Good afternoon, We have received a regulatory complaint from the customer in relation to the above vehicle and as you are aware when a complaint is raised we have a duty of care to investigate it thoroughly in accordance with guidelines set out by the FCA. We have included the customer in to the email for clarity. The customer has had the caravan since August 2019 and has only been used 3 times since purchase, it has been kept in storage when not in use. In July 2020 they were looking to take the caravan out of storage and upon inspection noticed mould when opening the door. They booked it in for a service and were advised the caravan had severe damp. We understand the customer contacted you but you advised you would not help as they were outside of their 6 month warranty. Mrs ...... then approached ourselves to assist as you would not help her. In line with The Consumer Rights Act 2015 (CRA 2015) the customer's complaint was raised outside of the first 6 months of the agreement, but if deemed not fit for purpose or unsatisfactory quality then she is entitled to have the repairs completed at no cost to herself. We instructed an independent inspection company to go and assess the caravan based on Mrs ......s complaint (please see attached report). The report confirms the following: The level of dampness currently present has taken many months to have occurred and therefore it is likely that the dampness was in progression at the point of purchase. In conclusion the fact that there was evidence of long-term dampness penetration would lead us to conclusion that the caravan had dampness penetration at the date of sale and therefore the caravan would not have been considered durable at the point of purchase. As a result of this outcome we are requesting you accept responsibility in terms of rectifying the damp throughout the caravan to bring it back up to industry standard. Mrs .... is responsible for ensuring the vehicle is returned to you for the repairs under CRA 2015 and therefore will need to arrange for it to be transported back. Please can I ask you to review the information and respond back regarding what you intend to do to assist the customer. Can you come back to me no later than 5pm Friday 24th July as we would like to conclude the complaint as quickly as we can. Thank you first report from scotia after my complaint
@curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
@skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
Jennyripper1974 posted a post in a topic,I’m in desperate need of help
I bought some clothes online in may through Evans and paid through PayPal
returned them all seven days later
I waited the 14days for my refund and no refund came
I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it.
evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
I contacted PayPal
they said the dispute had been closed but Evans at no point had attempted a refund.
fast forward to today
I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
I’ve also contacted their customer service too
all I get is PayPal have cancelled refund because dispute is still open.
I have proved that the dispute is closed
I have got an email saying that if Evans sent the refund they would accept it
but up until the date I got the email they have not once attempted a refund .
I have sent them a letter before court email
I have even offered to have the full refund as a gift card just to get this sorted !
I’m literally at the end of my tether and don’t know where to turn next !
i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
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