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Capquest - can't trace account, won't repay payments

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Following on from this thread https://www.consumeractiongroup.co.uk/forum/showthread.php?487703-Changing-a-Power-of-Attorney&p=5139451&viewfull=1#post5139451

 

Helping Mum deal with husband's finances, she has POA.

 

There was a standing order for £15 pm going to Capquest, no reference recorded and no correspondence received for at least 4 years.

Capquest can't trace an account or any payments received (I gave the a/c no and sort code of the originating bank).

There's no record of any account with Capquest on CRA files.

 

Other than asking the originating bank how far back the SO goes and if there was ever any reference associated with it, any suggestions?

If Capquest can't trace an account, I think they should be refunding.


RMW

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ruddy fleecers!!

 

send their bank a copy of the letter from capquest stating they have no record

tell the bank you want all the payments back.


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