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    • There is no sample letter for this kind of thing. All the very circumstances are generally speaking so dissimilar – that you need to make your own letter. I have no doubt that Hermes has a complaints process and that is what you need to engage with. I'm not saying that their complaints process is any good. In fact as far as I hear, it is rubbish – but you need to begin it and to make sure that you keep copies of screenshots already emails or letters so that you can show that you have raised a complaint with them and after waiting a reasonable time, say, 10 days to 14 days, you gave up or else they declined your complaint and then you decided to start taking formal action.  
    • Hi    I’ve spoke to my GP and they said they’ve been told by the government not to hand out any letters for people and I need to go onto the government website and I can get a letter of there.    I’ve searched all over the website and can’t find anything but the template for the exemption card I already have.    It makes clear on the website that you don’t need to proof any medical exemption but the police and shop keepers clearly think otherwise.    I don’t no if I’ll have an argument now since my doctor won’t even see me so I can proof my anxiety. I don’t fancy paying solicitors fees if it has to go to court. I’d struggle paying the £200 fine at the moment let alone anything else.    I’m going to ring CAB today and see if they can help in anyway. I think it’s likely I’ll end up paying but I really don’t think it’s fair as I followed the rules the government set.    If I do have to pay it is there anyway I can pay it in instalments or convince them to still give me the £100 discount? I’m not a solicitor so I’ve needed more time then two weeks to figure out were I stand.    Thanks  Andrew 
    • If i was to contact AX today and tell them a family member can loan me the money for a new car so the hire car can be collected . i could see what they say to this. Is this a good idea?
    • I am sorry i find this forum bit hard to navigate can you please provide me the link where i can see any sample complain letter, so the letter text i sent in my previous post is not a complaint letter?   Secondly i don't mind at all if you are correcting me, English is not my first language and it is much appreciated that you correcting me, i have found the correct word "tampered". Thanks  
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 25 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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Fridge Freezer 3.1/2 years old failed


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Back in late October 2014 we purchased an Hitachi Fridge Freezer.

One of those amazing offers reduced from £499 to £349.

 

In mid April it failed with a code (5r) being displayed.

I called Argos and was advised that I should find a company to check it out and produce a report then they would make a decision.

The mention of 3 and a half years was an obstacle I was told.

Just how hard to find someone anyhow eventually (and a mini fridge purchase later) I find a local company.

 

2 visits and 2 hours later they decided it was an exceptionally small leak over time and repaired it.

They had a charge whatever plus an additional charge for the re-gassing.

 

Come late May I write to Argos and get a fobbed off reply that I used an unauthorised company (what?!) and they offer me a £30 store voucher.

This is NOT April the 1st.

 

I then reply again and again I get a letter after a month still offering a voucher and it appears I've been 'dismissed'.

 

On Sunday 5th August and two months has passed we are back to that '5r' fault display.

The unit has totally failed and I'm in despair.

What can I do?

Edited by dx100uk
spacing

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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Whilst you may be able to argue and win compensation for the fridge/freezer not lasting a reasonable amount of time without any such faults, the compensation would only be the lost amount of lifetime the product should have left. So for sake of argument the life of the appliance was set at 6 years, you would be left with only 50% compensation. You then have to factor in costs of getting an engineers report into the faults, costs of taking Argos to Court if necessary.

 

And then there is the issue of whether you used a repairer that had relevant experience or qualifications.

 

See what others say, but I am not sure it is worth pursuing, even armed with Sale of Goods act legislation applying at the time you bought it.

Edited by dx100uk
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its CRA now.

 

under those rules they had one chance at a repair [all be it , so called unauthorised, but it got done]

the cost of that should be met by argos in any settlement under a CRA claim

 

you now need to raise that CRA claim, inc those costs,

 

 

have a quick nose around for sale sites and have a look at the 2nd hand value of the same fridge from the same time frame.

 

that should give you an idea of its worth and that should ideally be the sort of figure argos should be offering you.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you so much for the reply.

 

Nosed around in vain! The value 'new' is now circa £249

 

Spoke to Argos and they are telling me £30 and that's final as I had it repaired unauthorised plus 'Gassing' is considered natural wear and tear.

I gave them a dozen chances to knock money off a new replacement and they totally refused.

 

The failure is back to what it was previously - Code 5r.

I cannot believe that they would not consider their decision and appeared uninterested that I might pursue this in a CC.

 

I look in amazement at the 'wriggling' to fob me off with them saying I got it repaired so it's no longer their problem.

Is there something I'm missing here?

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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  • 5 weeks later...

Thank you all for the replies.

I decided to replace this with another one. I think way too much 'chasing up' with probably getting 'banned' from them for expecting something that was quite valid. Hopefully this will not happen again and alas the 'unauthorised' repairer never replied when I said their repair failed.

Something not to be repeated. :(

M

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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