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    • old and new threads merged i though you were going to send the SB letter in 2017? dx  
    • dunno you've not scanned up what you've had before how can we tell?  
    • Today , after a lot of years i received a letter from this lot. Very friendly, "Were writing to remind you that we haven't had any contact from you in a while".  The velvet fist, followed by  a veiled threat to get their preferred debt collectors involved. Yep dead right. In 1992/3 I took out a Student load under duress from DHSS. up to 2000 I had successfully gotten deferment on low income. But rather than sign on as unemployed ,I decided to be self employed. I applied and they asked for all sorts of documents. I obliged and then correspondence ceased from them, circa 2001. To date I have had no correspondence from Student Loans. I was made redundant in 2009 and reached 65 in 2012 , at which age the loan should have been cancelled. Now , today, 12 years on retirement and 11 ( at least years after last contact) I get a letter with veiled threats. Do I , as I smell a scam a) ignore it and hope that Erudio will think that this phishing attempt has failed or b) respond with a statute barred letter or c) remind them of legal terms that loan should be cancelled 12 years ago or d) combination of b) +c)      
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Earlier this evening I went to Currys/PC World to buy a new appliance at a not inconsiderable cost. As I was paying in full & they had stock I could take it away with me.

 

 

I was asked for name & address and upon asking why they wanted that was told so I could have their 1 year guarantee. Seeing as the product has a 2 year manufacturers guarantee this seemed more than a little odd but the salesperson was not budging. Result being they lost a sale and I have ordered elsewhere.

would

 

No doubt they are under orders to harvest as many names & addresses as they can, I suggested if I had a problem then the receipt would prove when it was bought but again told I had to provide a name & address. About time they learned how to treat folks fairly.

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Well done!

I bought a laptop from them a couple of years ago and they tried the same trick when I refused extra insurance.

The rude cashier threw the receipt at me and walked off.

I went to her colleague and asked more info about the insurance.

She was back like a thunder and I just left mid sentence.

I'm not upset by rudeness, but unnecessary rudeness need a strong response.

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It used to be that you got jumped on by staff as soon as you entered the store - which is another of my pet hates - not even been given time to see if they had what you wanted. A lot of the staff are just kids who don't have a clue about the actual products they sell - try asking one about the ins & outs of induction hobs.

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On the one hand it is to basically sign you up for marketing materials, but you can specify no marketing as there's a button/checkbox they can press for it.

 

But on the other hand there is an advantage to giving them your name and address, it allows them to easily look up your purchase history using just your name and postcode so if you lose the receipt for something they can do a search on those details and pull up the transaction.

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Call me cynical because of how I felt about them collecting my details/data I think I am somewhat vindicated having now seen this email sent earlier today:

 

 

Dixons Carphone PLC, 1 Portal Way, London, W3 6RS

Registered No. 07105905

 

DualLogo280v2.gif

 

Dear Customer

 

On June 13, we began to contact a number of our customers as a precaution after we found that some of our security systems had been accessed in the past using sophisticated malware.

 

We promptly launched an investigation. Since then we have been putting further security measures in place to safeguard customer information, increased our investment in cyber security and added additional controls. In all of this we have been working intensively with leading cyber security experts.

 

Our investigation, which is now nearing completion, has identified that approximately 10 million records containing personal data may have been accessed in 2017. This unauthorised access to data may include personal information such as name, address, phone number, date of birth and email address.

 

While there is now evidence that some of this data may have left our systems, these records do not contain payment card or bank account details and we have no confirmed instances of customers falling victim to fraud as a result. We are continuing to keep the relevant authorities updated.

 

As a precaution, we are letting our customers know to apologise and advise them of protective steps to take to minimise the risk of fraud. These include:

 

  • If you receive an unsolicited email, letter, text or phone call asking for personal information, never reveal any full passwords, login details or account numbers until you are certain of the identity of the person making the request. Please do not click on any links you do not recognise.
  • If you think you have been a victim of fraud you should report it to Action Fraud, the UK’s national fraud and internet crime reporting centre, on 0300 123 2040*.
  • We also recommend that people are vigilant against any suspicious activity on their bank accounts and contact their financial provider if they have concerns.
  • You can find more information here

 

We take the security of your data extremely seriously and have previously announced that we have taken action to close off this access and have no evidence it is continuing. Nevertheless, we felt it was important to let customers know as soon as possible.

 

We continue to make improvements and investments to our security systems and we’ve been working round the clock to put this right. We’re extremely sorry about what has happened – we’ve fallen short here. We want to reassure you that we are fully committed to protecting your data so that you can be confident that it is safe with us.

 

Yours sincerely,

 

Antreas Athanassopoulos

Dixons Carphone Chief Customer Officer *Opening hours are 8am-8pm Monday to Friday, closed Saturday and Sunday.

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