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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
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Issues with boiler installation via E-ON


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Hi All,

 

 

Need some help with how to proceed with my issues, story below;

 

 

We have had a boiler installed via Eon earlier this year and about two weeks after having the boiler installed we have noticed an issue when using the shower mainly, I contacted the installers Rothwell Plumbing Services Ltd and they took a while to get back in contact but at the time it would only do it maybe once a week so I didn't chase it too much.

 

 

 

What will happen is the water will all of a sudden go ice cold for about 60-90 seconds and then heat back up, there is no pressure drop whilst this is happening.

 

 

To test if it was my shower mixer I turned on the bathroom sink hot tap and that was also ice cold too indicating it is an issue with the boiler. It would only do it on the odd occasion and it has just started happening more and more to the point it is doing it every other time the shower is being used.

 

 

 

Rothwell Plumbing Services Ltd have come round today and say that our water pressure is too low and is only 8L/PM instead of the recommended 16-18L/PM and this is what they think is causing it.

 

 

They have said they can remedy the issue by fitting a pump within our house to increase the pressure but this will cost me £700 approx.

 

 

I don't want to pay this after paying £2.5k to have the boiler installed thinking that was it we would have a shiny new boiler after the one in the property started leaking in a couple places and that one kept the water hot at least, we only purchased the house a few months prior so money had been tight being our first home.

 

 

I have emailed E-ON as I can never get through to the installation complaints department via phone it just dials out and dies.

 

 

"To Whom it may concern,

We have had a boiler installed via Eon earlier this year and about two weeks after having the boiler installed we have noticed an issue when using the shower mainly, I contacted the installers RTS and they took a while to get back in contact but at the time it would only do it maybe once a week so I didn't chase it too much.

 

What will happen is the water will all of a sudden go ice cold for about 60-90 seconds and then heat back up, there is no pressure drop whilst this is happening.

 

To test if it was my shower mixer I turned on the bathroom sink hot tap and that was also ice cold too indicating it is an issue with the boiler. It would only do it on the odd occasion and it has just started happening more and more to the point it is doing it every other time the shower is being used.

 

I have got in touch with the installer and they think it is down to the water pressure as they ran tests and have come back saying that the pressure is only around 8L/pm when it should be around 16-18L/pm, they have said they can fit a pump within the property to increase the pressure at the cost of approx £700 that should remedy the issue.

 

So seeing as you are the ones that came out to survey and recommended a boiler based on the results of the survey conducted within the property I would ask that you either come out and confirm their findings and if you don't agree fix the issue or if you agree pay for the additional work that needs to be done so we can use the boiler that we are now paying for with no issues.

 

I have asked them for a copy of the report so I can forward it to you and if needed I will also get an interdependent boiler expert out to give me a report and I will forward that along with the invoice to pay if you need a second opinion.

 

It has caused me a lot of issues personally as I have had an operation on both of my big toes and I need to shower daily and when the water goes ice cold it causes me to jolt forwards sending pain across my foot and up my leg.

 

I have tried contacting your office a few times but each time it just rings and rings and then cuts out. If you wish to contact me directly my phone number is XXXXXXXXXX.

 

Regards

 

XXXXXX"

 

 

Do you think I am right with what I have said above in my email and asking for them to pay for it as they are the one that completed the surveys and tests and recommended the installed boiler based on this ?

 

 

 

Apart from waiting for a reply what should my next steps be ?

 

 

 

Thanks in advance

 

 

PIXeL

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These cowboys should have checked the water pressure before installation.

However, it could also be that they didn't power flush the system and the heat exchanger is getting clogged (not very likely but possible)

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These cowboys should have checked the water pressure before installation.

However, it could also be that they didn't power flush the system and the heat exchanger is getting clogged (not very likely but possible)

 

 

Hey King,

 

 

Part of the £2.5k was a power flush :( it was also drained twice and then additives added.

 

 

The guys that did the install that also came out to investigate and came up with the £700 figure are trying to pull a fast one, he told my partner the pump model thinking she wouldn't note it down and I have found it for £270 at screwfix, it goes on the cold water inlet before it hits the boiler and would take someone an hour to install as it is just removing a section of pipe and adding two fittings that screw onto the pump and hold it in place, if I had the time and tools I would even consider doing it.

 

 

https://www.screwfix.com/p/salamander-pumps-homeboost-hb-booster-mains-water-boosting-pump-1-6bar/75286

 

 

Going to give the guy that repaired the old one and fitted our hob a call tomorrow and see what his charge to fit it will be and then go to E-On with that quote and see what they come up with.

 

 

Cheers

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If they've done the power flush then it can't be sludge.

A local plumber would probably charge £100 for pump installation, providing there's easy access to the pipework and a socket/outlet, it depends from the model.

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Schoolboy error not to check water pressure before installation.

8 l/min is very low, did they open the main stopcock fully?

I would insist on eon paying for it as their work doesn't deliver what's expected, hot water on request.

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Schoolboy error not to check water pressure before installation.

8 l/min is very low, did they open the main stopcock fully?

I would insist on eon paying for it as their work doesn't deliver what's expected, hot water on request.

 

 

Not that I saw, they only checked the diameter of the pipe, how many radiators / showers we have, location of boiler and making sure the new one can fit in the same place as the old one.

 

 

Then the installers just came in and did the job no checks before hand.

 

 

Don't really care to much for the installers tbh they had been told about 20 times shut doors behind them as we had just rescued a Malamute and he just ignored us to the point the dog escaped onto the road out front luckily he listened to me and came back, as he had got out before and ran about 10 streets away, would rather have someone else in.

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Hi,

 

 

Not that this will particularly help you, but my boiler does this too, only in my case it will only do it with the hot tap (not the shower) and only when I leave the hot tap on at a constant reasonably slow flow for a period of time.

 

 

So, your fitter's diagnosis of a pressure problem might be right but in my case we have extremely high water pressure (I live in Scotland at the bottom of a hill on top of which is the reservoir) yet it still does it. I believe the issue is more related to the flow rate than the pressure. Effectively our boiler 'goes to sleep' because it isn't seeing enough flow.

 

 

I guess having a pump fitted will alleviate both issues.

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Hello PIXeL_92 and I'm sorry you're having difficulties following the installation of your new boiler.

 

Not sure if you're aware but complaints about these installations are looked after by a specialist ring-fenced area at E.ON. This is our Installation Services Complaints team. Your email will have been passed to this team.

 

If you need to talk to them and are still struggling to make contact directly by phone, please call the complaints number on our website and we'll put you through. The Installation Services Complaints team are available from 8am to 6pm Monday to Friday and between 8am and 4pm Saturdays. Here's a link to our phone numbers https://www.eonenergy.com/for-your-home/help-and-support/phone-numbers.

 

Hope this is sorted out soon PIXeL_92.

 

Malc

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