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Shelley181146

PIP Application call charges

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A friend has been charged £27.56 in service/ call charges when applying for PIP over the telephone.

I am aware that Esther McVey had been challenged regarding call charges with 08 numbers and I see that the government website has been changed to 0800 numbers now.

However, I cannot see when the website was updated.

 

Is there any chance of claiming these charges back from DWP/PIP as they are extortionate for vulnerable people who do not understand the implications of service charges on top of call charges?


Santander PPI X 2 **WON** claims on behalf of son (Oct 2010/ Mar 2011)

Citicard O/H (PPI) - **WON** Compound Interest Dec 2011

Citicard O/H (Charges) Bailiffs sent in August 2012

Barclaycard - **WON** Compound Interest Oct 2011

Monument - account information being sought for OH

Citicard - self - N1 submitted August 2012

Barclaycard - self - **WON** damages for non disclosure/information now rec'd. Aug 2012

Barclaycard - relation - Failed SAR sent 29/09/11

Halifax SAR sent 18/08/2011 for relation

LTSB - SAR sent 09/08/2011 for friend

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Are you able to link us to the website please, Shelley? I've never heard of the DWP making a service charge.

 

 

HB


Illegitimi non carborundum

 

 

 

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https://www.gov.uk/call-charges

Then when you click on the 0844 charges the next link to Ofcom explains this in more detail https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling.

The government do not advertise this openly, they advise you check with your service provider, but Esther McVey has finally surcombed to pressure and it is now a freephone number. My point is, how can I check when the Gov website was updated to reflect this?


Santander PPI X 2 **WON** claims on behalf of son (Oct 2010/ Mar 2011)

Citicard O/H (PPI) - **WON** Compound Interest Dec 2011

Citicard O/H (Charges) Bailiffs sent in August 2012

Barclaycard - **WON** Compound Interest Oct 2011

Monument - account information being sought for OH

Citicard - self - N1 submitted August 2012

Barclaycard - self - **WON** damages for non disclosure/information now rec'd. Aug 2012

Barclaycard - relation - Failed SAR sent 29/09/11

Halifax SAR sent 18/08/2011 for relation

LTSB - SAR sent 09/08/2011 for friend

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When did they apply?


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Strange! When I applied for PIP in February, I rang them and was greeted with a voicemail telling me to ring an 0800 number. My initial thought was that your friend had used a copycat website and got the charges that way.

 

 

If they calls were made before the change, I doubt that they could be claimed back but if you don't ask, you don't get.


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Strange! When I applied for PIP in February, I rang them and was greeted with a voicemail telling me to ring an 0800 number. My initial thought was that your friend had used a copycat website and got the charges that way.

 

 

If they calls were made before the change, I doubt that they could be claimed back but if you don't ask, you don't get.

 

 

That was one of the reasons for asking when they applied. I claimed in January of this year and that was a freephone number.


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