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    • DX - the lease agreement does state that the car has to be handed back in a drivable condition etc. SO I was forced to pay for the clutch repair to allow this to happen. It was a frozen morning when the girl turned up for the car - had I known this I wouldn't have repaired the bloody windscreen, but when it was booked it was crapping with rain for days...
    • BankFodder,   I didn't record calls, because they were simply me asking to speak to the complaints handler, and being told he will call back. Twice a day - and phone records will show this. If push comes to shove a FOI request for their call records will back this up. When you lease a car, you can take it with or without servicing - our broker advised not to take servicing. It was out of warranty after 3 years. But my argument is the lease was for 4 years/32K miles - although we extended if for an extra year, it was still within the mileage, and the clutch failed and the windscreen leaked. In my opinion it wasn't fit for purpose and the lease company are in breach of contract by leasing a vehicle as such.  
    • My signature on that cheque is nothing like my signature, but I took a copy of it in case they try to use it.    I have read up and maybe I should explain better the reasons I said I may be better off with them.   First I would look to settle and from what I have read you can often settle for anything from 50-80% of the total debt and secondly, if I cannot settle they cannot charge me the 14.9% BC will charge me, although from what you have said it sounds like I am wrong?    
    • Would have been better that you didn't give them a signature to lift, but difficult times persist.   As for better being with a fleecing dca than the OC..well no as an OC does issue speculative court claims on a whim.   you need to get reading up here on cag
    • Here is my first draft of a PAP letter:   Dear Sir or Madame.   As it has not been possible to resolve this matter amicably, and it is apparent that court action may be necessary, I write in compliance with the practice direction on pre action conduct.   On the 9th September 2020 I entered into an HP agreement with Advantage Finance to purchase a Ford Kuga 2013 registration xxxxx. Within less than 2 months and a total 1500 miles the car developed a gearbox problem. After speaking to Ford regarding this matter they confirmed that the gearbox must be serviced every 35k, in the service receipts that were supplied with the car the first two have been done but there is no paperwork for the most recent, Ford have confirmed that the most recent service was only for the engine and not the gearbox as recommended by them.   From you I am claiming that under the Consumer Rights Act 2015 you have supplied a car that is not fit for purpose and is not of satisfactory quality. It was also sold as having a full service history where this now is no apparent   From you I am claiming: purchase price of £xxxx plus, 2 months of road tax and 2 months of insurance.   In accordance with the practice direction on Pre-action conduct I would request that you provide me with copies of the follow document:   A full breakdown of 100k service that was not included with all the receipts. A full breakdown of all work carried out whilst you had taken ownership of the car.       I can confirm that I would be agreeable to mediation and would any other system of Alternative Dispute Resolution (ADR) in order the avoid the need for this matter to be resolved by the courts.   I would invite you to put forward any proposals in this regard.   In closing, I would draw your attention to paragraph 15 & 16 of the Practice Direction which gives the courts the power to impose sanctions on the parties if they fail to comply with the direction including failing to respond to this letter before claim.   I look forward to hearing from you within the next 28 days.   Should I not receive a response to my letter within this time frame, then I anticipate that court action will be commenced with no further reference to you.  
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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Hi all,


Althought it is embarrassing, I was caught stealing in Primark (UK) with a friend.


It was a huge mistake, especially for a value of 30 £ and we will never do that again.

We felt very ashamed and my friend was shocked because the guards were quite violent (orally) towards her.


The police wasn’t contacted but we understood we made something unethical that's why we gave our driving license and our mailing address to the security.


We are not UK residents and are currently living in Belgium.


Until now, I received two letters and to clarify the situation, I added it in attachment of this post.


Should I have to respond to these letters ?


I read old threads on this forum with all your advices but to be sure not making another mistake, I prefer to ask your opinion again.


Thanks for your time, we will not doing it again for sure, the lesson has been learnt.

RLP Letters.pdf

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Ignore ignore and when you worry... Ignore some more. The company chasing you has nothing to do with UK law and cannot do a single thing

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks


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Hello and welcome to CAG.



Renegade is right about not worrying about this. The best thing is to learn from it and not shoplift again.



I've merged your duplicate threads. If you can't see what you just typed, try hitting your browser's Refresh button.




Best, HB

Illegitimi non carborundum




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OK thanks for your answer !


Your forum is very useful to help people.


Thanks for welcoming me !


Yes absolutely, it was one of the worst idea of my life.


So the best option is even to not answer them ?


Yes I had an issue when I tried to edit the post, that's why two threads were created.


Thanks for fixing it.


Best regards

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They will just send you letters which are designed to look scary, but when you actually read them, they just talk a load of rubbish, stating things they say they can do but legally can never do. They may then pass it to a DCA to try their luck, but they can do even less.


Just bin the stuff and move on with your life.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks


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letters upload to pdf in post 1


TOTALLY ignore them

I see she is still using the ACPO stuff!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi and a warm welcome from me.



All the advice you have been given so far is correct. Primark use RLP as their 'tool' of choice in chasing these speculative invoices. I call them that because there is no truth in statements made by RLP.



So long as you keep the will power up, these letters will eventually end and they will bother you no more.




Remember, RLP can do nothing to you-ever. Primark could but they don't as it is not cost effective for them to do so.



One little niggle with your post though. You didn't make a mistake. You made a poor choice. vastly different. So long as you stick to your vow of never doing this again, we will help you.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Hi !



Yes, you have absolutely right, there is a nuance between mistake / bad choice and I actually made a very bad choice.




Thanks for your help and your empathy !



Have a nice week




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