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    • The revenue protection officer worked for a train operating company.  If you know which Train company it is, go to their website and look for their complaints process.  Then submit the complaint with full details and copies of the tickets.     
    • Why aren't you recording your calls?   Please monitor this thread for a fuller reply over the weekend    
    • Why I went back:   Eventually, after being detained too long against my will. I paid the higher fare due to threats of a fine and in effort to gain my right to freedom: I then went through the turn-styles and on my visit to the booking/box office(aka: the main ticket booth on the way out) The man said I had to go back to the turn-styles to get my refund as he said it was a different system.   I asked him to come with me. He said he could not, i asked him to hold my hand. (English term of phrase). I did not want him to actually hold my hand.   He understood that and refused as he was on shift.    That is why I had to go back. I made an account here to seek help for me and other passengers. The site admin of this forum constantly tried to pass blame onto me. for many days. I cant explain how stressful this has been after the stress of the incident.   Can you please help me?                
    • So ,  after sending a letter refusing to accept the refund that was offered i received a phone call yesterday and an email that sums up the conversation i had. I have copied this below.  Good morning Mr Thank you for your email received on 16 August 2019.I’m sorry you disagree with our calculations and felt that my colleague didn’t listen to you.  I understand you don’t want us to make any accountadjustment or accept our proposed solution, until we look at everything again for you.We’re committed to providing our customers with the highest quality services, so I’ll do all I can to help you and put this right.I’m pleased we had the opportunity to talk about your concerns and decide on the best way forward.  As we agreed, here’s a summary of the issues wetalked about:· You requested details of your metered bills and payments (I’ve attached these to this email).· You don’t want to accept the solution we offered, of billing you on our ‘assessed charge’ tariff.· You don’t want to accept the goodwill payment offered £220.00 and feel you could have built your extension 2 years earlier, if we hadn’t charged youtoo much. · The meter readings we billed you for include water used at 74 Scotchman Lane, because you have a shared supply pipe.· You’d like 50% of your water and sewerage volume charges refunding to resolve this.· You’d like interest on your overpayment calculated accurately and based on 8% (not the Bank of England base rate).· You spoke to our technician and you said he advised it would be easy to alter your private pipework, so a meter can be fitted just for your home.· You prefer to pay a metered charge.· I’ll look into the points you’ve raised, and I’ll do all I can to work towards an amicable solution with you.I’ve taken the first step and I’m pleased to confirm that we’ve arranged a meter survey to be carried out on 6 September 2019 (arriving between 10amand 12 noon).  This survey will be done by our service partner ‘Morrison Utilities’, and they can estimate what it will cost you to have the pipeworkaltered, so a meter can be fitted.  Once I have the results of their visit,I’ll give you a call so we can talk about our next step.After we reach a solution and agree how you’ll be billed, I’ll be happy to work out a new interest calculation for you.  We use the Bank of England baserate and this won’t be changed, but I’ll be happy to renegotiate a final settlement figure with you.  If we pay interest, this will be subject to current HMRCtaxation rules.I assure you, I’ll keep an eye on your account and update you on each step we take.  I’ll call you again by 13 September 2019 about our progress.In the meantime, if you’d like to talk to me, please call me on 01274 318452 and I’ll be happy to help.  If I’m not available you’ll be able to talk toa colleague or leave a message.Regards   Personally i am not happy with the email especially as I didnt mention that i would pay for any pipework to be altered. He did say to me on the phone that the pipes after the boundary are ours and therefore our responsibility. I did then point out that if this was the case then there is nothing to stop me cutting and capping the pipe after it enters my property.    I am now going to try work out what the refund with 8% interest is from the figures he has provided.
    • Looking at the thread Im guessing theyre SB?
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Richie244

CompleteCareShop - Unsuitable MOBILITY Scooter **REFUNDED**

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Hi All

 

I am in the process of buying two mobility Scooters via the internet I have paid for them and one has been delivered to me Friday.

 

The one that was delivered on Friday is not fit for purpose as it is a fold up electric one that is dangerous for me to use as it is to flimsy.

 

The problem I got is I fell off it the first time I tried it out and made very small scratch marks on the side of it and I mean very small but noticeable.

 

The question I would like to be answered is is it the case of the company can refuse to take it back or offer me something back!

 

Richie

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Hello and welcome to CAG.

 

 

I've moved your thread to the General Retail issues forum and left you a link to follow from the Welcome forum.

 

 

Best, HB

Edited by honeybee13
Forum name changed

Illegitimi non carborundum

 

 

 

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Thank you

Edited by dx100uk
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People should be along with advice for you, but the forums are always quieter at weekends and during the holiday season. :)

 

 

 

HB


Illegitimi non carborundum

 

 

 

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Cheers Honeybee13

Edited by dx100uk
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Just to let you know the company got back to me and said they cannot take the scooter back as it had been used

 

Richie

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absolute TWADDLE.

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

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I am willing to fight them but I need some legislation to do so!

Edited by dx100uk
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Do you have a link to what you thought you had ordered & what you did actually order?


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Yes I have what am I looking for please

Edited by Richie244

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Put the links up please.


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user cant under 10 posts


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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I thought I was buying a mobility scooter to ride the local shops on the pavement but I was wrong it cannot do the the basic thing of taking me safely the 200 mts to the shop

 

https://www.completecareshop.co.uk/mobility-scooters/folding-mobility-scooters/

Edited by dx100uk
merge and tydy

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That page is definitely for the Folding ones and does tell you that. If you look they are all 3 wheelers which to be honest can suffer from instability issues particularly when turning.

 

I have had issues with this retailer myself in the not too distant past but cancelled the whole order before it was dispatched.

 

Have to give them credit and say they did refund quite quickly would have needed as there is a vast choice and a lot depends as well on how you are going to store it when not being used.

 

The one we have sits permanently in the back of our car unless taking it abroad by plane.

 

Here is what they say about returns - https://www.completecareshop.co.uk/shop-information/returns

Edited by dx100uk
spacing

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Thank you for your reply I have another scooter coming from the company tomorrow which is to walk the dogs this was like you for the back of the car and local shop

Edited by dx100uk
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thread tidied


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Obviously I don't know what they are going to offer but if you want something to go in the car will depend also on what type of car you have, we have a Peugeot Partner Tepee and the scooter goes in fully assembled although to save weight I now have to remove the battery, next car will have a hoist fitted. You need to look for something that may break down into separate parts removing - battery, seat, back wheels leaving just the frontwheels, tiller and deck as another piece. The other thing you want is a reasonable distance you can travel before recharging. Here's an example of what I would be looking for - http://www.betterlifehealthcare.com/view/shoprider-paris-mobility-scooter/5421/


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Are you able to claim VAT exemption?


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Make sure you do claim as not all will offer it as a choice.


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Hi

 

I am still fighting this as I think the company are bang out of order for selling me a mobility scooter not fit for purpose and dangerous for my condition..

 

I was informed by another mobility supplier that this company if a member of British Healthcare Trade Association of which they are.

 

On their site BHTA it stipulates that they should of asked me questions on the suitability for a scooter this wasn’t done in fact no questions were asked about my condition. So I have put in a complaint to BHTA stating it would have been obvious that the suitability of this scooter was not fit for me and dangerous. So I am waiting for a reply from the BHTA on Complete Care Shop response with my grievance.

 

Carrying on with this could I have a chance of winning my money back if I didn’t tick a box or acknowledge their Terms and Condition as they never sent me anything about their TC

 

Your help in this matter would be appreciated

 

Richie

Edited by Richie244

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Pleased to hear you have had a result and thank you for taking the time to come & let us know.


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well done cag

thread title updated

 

 

dx

 

please consider a donation to keep us here


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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