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    • You're like, super helpful and unhelpful at the same time lol.   What do I search for, I searched form 4, and nothing, I searched claiming compensation and nothing about this.   I can't find the top squares logo.   Can you post a link or tell me what to search.   Sorry if I'm slow.
    • use our custom google search box  click our top squares logo it should appear on that page   dx
    • Apologies, I haven't used a forum for years!!   I defo wish to keep the 2 issues separate, sorry!   My only issue I need help with is the increased compo for marstons - if possible.   I don't know anything about claiming compo etc. (I only recently found out one of the NHS biggest costs are NDA payouts)   I don't know what form 4 is; so far, they've offered £250 and I haven't accepted or denied it.   So yeah, can you forward me to some more info?   Also, usually I'm good at google etc. but I can't find many stories on this stuff, regarding PCN/TFL etc.   Thanks again!
    • ok things are getting clearer...   I've merged 2 of your posts for clarity and removed the swearing, (behave please) I've also taken down the two images you posted should you wish to post things up please use PDF so we can zoom easily and don't forget to redect them read upload carefully.   I think you need to continue to keep the two thing sep. those being increased compo for marstons- if possible ( if you are raising a form 4? complaint through the court - it might be better you don't? - they are very hard to justify and can be costly - so the fact it might not be moving forward could be a good thing, but listen to others here too) and the issue of the PCN wasn't justified - which you need to further expand on please.   the more info you post up the better please but please use multipage PDF files only and carefully redact them    
    • Thanks for trying btw! It's kinda in 2 parts.   1 is that the PCN wasn't justified in the first place and I wasn't aware it had escalated. I received the initial fine from TFL which I challenged and heard nothing back from (for 5 months). Then another letter from a separate PCN which made me email TFL to inquire what was going on but again, heard nothing back.   (BTW I can see how confusing this is so thanks again for trying)   So, I had no idea my car was at the risk of being taken - that's the first part.   No 2. is:   I got a phone call saying my car was on the back of a truck round the corner from mine (they hadn't left any notices or anything, and the car was parked directly outside my house). My friend said they were attaching the straps and securing it to the van (so I think they got it on the back of the van and moved it before securing it).   When I ran round the corner I saw the EA's van. I went upto it and asked what was going on. He was rude and told me to go away. Then after I kept knocking he got out the van and was aggressive and refused to ID himself or tell me why he had my car.   He shouted at me, was rude and unprofessional, he then left with my car. I complained to Marstons and asked for the bodycam footage.   They gave me the footage but it was clearly edited and cut short (because in the beginning of the footage he was the most aggressive).   They then told me he wasn't required to have the camera turned on when he's in the van, only when he's 'actively pursuing a warrant' and I was only allowed the footage I was in. (which is 2 different things) So I asked them to clarify which is true.   Anyway, I reviewed the footage and sent in my complaint (talking about what happened in the footage) They replied and said they watched the footage and disagreed with everything I said.   So I wrote a more in depth response with the CIVEA code to reference + the TFL EA guide etc.    Then they asked for more time, called me and finally apologised and admitted he had acted untoward and was in the wrong.   They then offered me the goodwill payment.   This has taken up weeks of my time, caused me serious trauma and PTSD and even after I complained WITH video evidence, they still initially denied it which means they officially lied, on record, while representing TFL.   I told TFL what was happening they said I had to continue with Marstons etc.   £250 goodwill isn't enough, the car cost £800 to get out, the suspension is messed up and I'd like to claim compensation for everything.   I don't know if that makes me sound like i'm money grabbing or whatever but they shouldn't be allowed to get away with it.   The police had to come before they could call an ambulance cause I was having a panic attack and it was a HORRIBLE experience.    So any help would be great please    I have the whole file from Resolver in a ZIP file but it's a lot of writing and I think you've read enough of my writing to last a life time!   I did a statutory declaration of OOT, got it signed by the court etc. but it was rejected.   I then tried to take them to court but it cost £250 I think which I don't have. You can get it for free if your low income but they wanted bank statements that I couldn't get. They're waiting for me to reply with documents to get a free court date.    did you receive any of the pcn's - was that why you appealed? - Yes, sorry!   unless it's trying secure a greater level of compo from marstons? - Yes, sorry!   For the record I just saw this pop up, read it and now feel much less guilty about my enquiry!
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Paul1954

Roman Originals Stores ...No fitting room

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Hi to all.

My severely disabled sister bought a dress and the store didn't have a fitting room.

It doesn't fit when she got it home.

I've googled and it seems shops don't legally have to provide a fitting room, let alone disabled, or allow you to try clothes on.

What I can't find is can she get a refund or must she accept a credit note.

Thanks

Paul

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Name of store please Paul.

 

 

Andy


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Hi Andy, thanks.

It's Romans Originals, Trinity Walk, Wakefield.

 

Paul

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Returns to store

 

We are happy to exchange any item returned to our Roman Originals stores with your receipt within 30 days (excluding delivery charge or discounts). In the unlikely event you are unable to find anything to exchange we will offer you the refund on a Gift Card.

 

https://www.romanoriginals.co.uk/terms-and-conditions

 

Thread title updated.


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I would argue that as they havent provided anywhere to try on the clothes then you havent actually "inspected" the goods so the contract is not yet complete.

As they also confuse over the counter sales with distance sales in ther blurb and the latter give you rights their blurb denies then the rest of their conditions arent worth a damn anyway.

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The terms and conditions seem to only apply to web orders.

 

These Terms and Conditions refer to:-

 

a. your use of the Roman Originals.co.uk website or any subsequent URL which may replace it (the "Website"); and

b. your relationship with Roman Originals, with whom you will enter into a contract for the purchase of any products advertised on the Website (the "Products") that you decide to order.

 

She bought it instore?

 

I thought, from memory... if there was no way of trying clothes on instore you were entitled to a refund if they didn't fit when tried on at home?

Provided they were 'as bought', with packaging, labels etc intact.

How else could you know if they fit or not?

 

Thanks

Paul

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Just saw your post as I posted ericsbrother.

I agree with you entirely, but anyone know what the law says?

paul

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They were the only T&Cs I could find and am aware they refer to online shopping ...but the line " We are happy to exchange any item returned to our Roman Originals stores " would apply to all purchases and returns and refunds methods and therefore your rights would be covered by the CRA 2015.

 

 

https://www.consumeractiongroup.co.uk/forum/forumdisplay.php?440-The-Consumer-Rights-Act-2015


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Well... it seems my dear sister has wasted my time and yours, which I apologise for.

She's been back to the store this afternoon.

No refund.

The assistant pointed out these terms on her receipt.

She accepted a credit voucher.

Looks like she's joining the many more on Trustpilot and other review sites.

Not many have a good word about Roman returns policy, customer services and staff, and won't be shopping there again.

Many thanks for all your help.

Paul

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The assistant pointed out these terms on her receipt.

She accepted a credit voucher.

 

If she paid by credit card, she could try lodging a complaint with the CC company.

 

As for printing the T&Cs on the receipt that is issued after payment has been accepted sounds totally wrong. Don't suppose they have a sign in store in a prominent location where this terms are set out ?


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Hello Mr.P and all.

I thought the same as you.

However, just rang Citizens Advice and I can't believe it but Romans are within their rights!

If you buy in-store and their terms state 'no refunds' then you must abide by it.

Vouchers etc are fine.

Don't know if they have T&C's displayed in store as well.

If you buy online that's a different matter, you get your refund.

Unless you're one of the many on Trustpilot.

 

regards,

Paul

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