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Ace and Studio customers who purchased optional accidental damage and theft insurance are entitled to a refund

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Ace and Studio customers who purchased optional accidental damage and theft insurance are entitled to a refund

 

Through our own review we have identified concerns with this insurance, which was sold through the Ace and Studio brands, and have notified the FCA. We concluded, along with the FCA that the insurance did not provide adequate value to customers. Therefore, together with Assurant General Insurance Limited and ANV (which is now part of AmTrust at Lloyd's) who were at various times the underwriters of the insurance, we wish to put customers back in the position that they would have been in had they not purchased the insurance.

 

What we're doing to put things right

 

We have designed and agreed a customer contact and refund programme and will refund Ace and Studio customers the premium they paid for the insurance together with interest. The average premium amount to be refunded will be approximately £38. We have identified approximately 330,000 affected customers.

 

https://www.express-gifts.co.uk/looking-after-our-pp-customers

 

And ...

 

https://www.thinkmoney.co.uk/news-advice/bought-cover-from-a-catalogue-company-how-to-get-a-refund-0-8575-0.htm


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