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    • Ho @honeybee13,     Re the account number...Phew! Thank you for that...I'm normally pretty careful in redacting stuff but, did post this very late last night and then started working on...redacting some documents 🙄......in the early hours of the morning when I couldn't sleep, which was in preparation for bringing you up to speed with everything.   Re your question: that's what spurred me on to finally join the site: npower have been in so many breaches over the years, it's mind numbing. One of their latest series of breaches even involves the Ombudsman sanctioning those breaches 👿 Here's what he said about this:-   "The other aspect is in relation to the deadlock letter. You are unhappy that this was sent to your nephew, Mr Sxxxx, but addressed to you. I did seek clarification from npower regarding this and they confirmed what I suspected. Because Mr Sxxxx has been assisting you with your complaint and is a named representative on your npower account, as he is on your account with us, npower state that he had requested information from them, including a deadlock letter. npower therefore sent the deadlock letter to Mr Sxxxx but because the deadlock letter is about your account, the deadlock letter was addressed to you. This is a reasonable explanation from npower, and I do not class this as a breach of GDPR because npower has not shared your personal data with anyone they were not meant to."    
    • Thanks, I have only raised it the once and just took the chance to ask if he'd spoken to the chap and once done, fully intended to thanks both. No, I don't want all the hassle, saying I'd pull my big girl pants up and listen to advice given on here. It was he who began to shout at me so I tried to stand my ground. I know these things can get out of hand. What happens if I need work on the panel in future and for workmen to be at that height interrupts their signal? This isn't a hypothetical question as I've had to have remedial work done in 2015, two years after install with scaffolding up to the roof line?  I really dont want grief again at a later date. Thanks for the reply. It's appreciated.
    • That's certainly an avenue worth exploring. It's a shame when somebody's driving record suffers because of what is essentially an "administrative" offence. Unfortunately there's no difference in the penalty between what happened here and somebody tanking it at 120 on the M1 simply declining to name the driver in order to avoid the (almost inevitable) ban for that offence.   As well as that he may be asked whether he has any unspent convictions in (say) the past five years and whatever the position with his licence he must answer "yes" to that. Whilst penalty points become spent when they cease to have an effect (i.e. after three years) the accompanying endorsement is not spent until five years have elapsed. The problem I think the OP may face is that it is often the employer's insurers who set the conditions and they may not be easily swayed.
    • Would it be an option to appeal to the company looking to employ you, explaining the situation (why you have points on your licence) and highlighting that the index offence wasn’t committed by you, and now you are more aware of the need for company policies tracking drivers, to protect the other company staff?
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News for customers of P.F. (International) Limited (“the firm”), a distributor of Kirby Vacuum Cleaners in the South Wes

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On 31 July 2018, the Financial Conduct Authority (“The FCA”) issued a First Supervisory Notice notifying the firm that it had varied its permission to prevent the firm from lawfully: Entering into any new regulated credit agreements and credit broking.* This takes effect immediately. This means that the firm cannot now lawfully offer regulated credit agreements to finance the purchase of vacuum cleaners in the way that it did previously. What customers should do Customers who have existing contracts with the firm should consider getting legal advice from a solicitor, legal advice centre or Citizens Advice Bureau.* They may wish to take a copy of their paperwork and the First Supervisory Notice to get advice on their legal position. You can get free and impartial advice from the Money Advice Service. (The Money Advice Service provides independent advice online, or you can call the Money Advice Line on 0800 138 7777). Please contact the FCA 0800 111 6768 (freephone) or 0300 500 8082, if the firm attempts to sell you a vacuum cleaner on finance.* Why the FCA has taken this action The FCA found that the firm: Sold and brokered regulated credit agreements during cold call visits to customers’ homes in breach of a requirement on its permissions which precluded it from doing so. Failed to carry out adequate affordability checks on customers’ ability to repay credit. In at least two cases seen by the FCA, the firm entered into a consumer credit agreement despite being told by the customers that they could not afford the credit. Misled the FCA. Has close connections with a firm the consumer credit licence of which was revoked by the Office of Fair Trading. * The firm has a right to appeal the FCA’s decision to the Upper Tribunal (Tax and Chancery Chamber).



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