Jump to content


smallclaimshero

Section 75 Consumer Credit Act 1974

style="text-align:center;"> Please note that this topic has not had any new posts for the last 383 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

When you use Booking.com there is an intermediary between you and the provider of services (in this case a hotel) Are any users aware of a bank making a compensation payment to a customer for a substandard hotel under Section 75 of the Consumer Credit Act 1974, where Booking.com or other similar operators were involved?

 

As many of you will know, credit card companies are frequently claiming that there isn't a direct contractual link when there is an intermediary, but I'm looking for precedents for either settling such cases in the consumer's favour, or better still a judgment at court

 

. I have a Small Claims case coming up against a bank which denied my section 75 claim on this ground, and intend to test it in court.

I’m an experienced CAB-trained volunteer who has had lots of wins over various companies in the Small Claims Court.

 

Thank you.

Edited by dx100uk
font

Share this post


Link to post
Share on other sites

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

Thank you for this. They are interesting reports, and the second link does indeed bear on my case. The point is that my bank agrees that we were ripped off, but refuses to pay under section 75 because it thinks there is a break in the contract chain: Us --> Booking.com --> hotel in Vietnam. However, I think they have overlooked that Booking.com is not a travel agent - all payments are charged directly by the ultimate vendor to the customer, so the booking site is not an intermediary for payment, only for choice/confirmation. Do you agree with my thoughts on this?

 

 

Many thanks

Nick

Share this post


Link to post
Share on other sites

Possibly but they will always look for a get out option first before they have to acquiesce :wink:


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...