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    • The revenue protection officer worked for a train operating company.  If you know which Train company it is, go to their website and look for their complaints process.  Then submit the complaint with full details and copies of the tickets.     
    • Why aren't you recording your calls?   Please monitor this thread for a fuller reply over the weekend    
    • Why I went back:   Eventually, after being detained too long against my will. I paid the higher fare due to threats of a fine and in effort to gain my right to freedom: I then went through the turn-styles and on my visit to the booking/box office(aka: the main ticket booth on the way out) The man said I had to go back to the turn-styles to get my refund as he said it was a different system.   I asked him to come with me. He said he could not, i asked him to hold my hand. (English term of phrase). I did not want him to actually hold my hand.   He understood that and refused as he was on shift.    That is why I had to go back. I made an account here to seek help for me and other passengers. The site admin of this forum constantly tried to pass blame onto me. for many days. I cant explain how stressful this has been after the stress of the incident.   Can you please help me?                
    • So ,  after sending a letter refusing to accept the refund that was offered i received a phone call yesterday and an email that sums up the conversation i had. I have copied this below.  Good morning Mr Thank you for your email received on 16 August 2019.I’m sorry you disagree with our calculations and felt that my colleague didn’t listen to you.  I understand you don’t want us to make any accountadjustment or accept our proposed solution, until we look at everything again for you.We’re committed to providing our customers with the highest quality services, so I’ll do all I can to help you and put this right.I’m pleased we had the opportunity to talk about your concerns and decide on the best way forward.  As we agreed, here’s a summary of the issues wetalked about:· You requested details of your metered bills and payments (I’ve attached these to this email).· You don’t want to accept the solution we offered, of billing you on our ‘assessed charge’ tariff.· You don’t want to accept the goodwill payment offered £220.00 and feel you could have built your extension 2 years earlier, if we hadn’t charged youtoo much. · The meter readings we billed you for include water used at 74 Scotchman Lane, because you have a shared supply pipe.· You’d like 50% of your water and sewerage volume charges refunding to resolve this.· You’d like interest on your overpayment calculated accurately and based on 8% (not the Bank of England base rate).· You spoke to our technician and you said he advised it would be easy to alter your private pipework, so a meter can be fitted just for your home.· You prefer to pay a metered charge.· I’ll look into the points you’ve raised, and I’ll do all I can to work towards an amicable solution with you.I’ve taken the first step and I’m pleased to confirm that we’ve arranged a meter survey to be carried out on 6 September 2019 (arriving between 10amand 12 noon).  This survey will be done by our service partner ‘Morrison Utilities’, and they can estimate what it will cost you to have the pipeworkaltered, so a meter can be fitted.  Once I have the results of their visit,I’ll give you a call so we can talk about our next step.After we reach a solution and agree how you’ll be billed, I’ll be happy to work out a new interest calculation for you.  We use the Bank of England baserate and this won’t be changed, but I’ll be happy to renegotiate a final settlement figure with you.  If we pay interest, this will be subject to current HMRCtaxation rules.I assure you, I’ll keep an eye on your account and update you on each step we take.  I’ll call you again by 13 September 2019 about our progress.In the meantime, if you’d like to talk to me, please call me on 01274 318452 and I’ll be happy to help.  If I’m not available you’ll be able to talk toa colleague or leave a message.Regards   Personally i am not happy with the email especially as I didnt mention that i would pay for any pipework to be altered. He did say to me on the phone that the pipes after the boundary are ours and therefore our responsibility. I did then point out that if this was the case then there is nothing to stop me cutting and capping the pipe after it enters my property.    I am now going to try work out what the refund with 8% interest is from the figures he has provided.
    • Looking at the thread Im guessing theyre SB?
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metalrat

Landlord lives in Isle of Man

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Hope this is posted in the correct section.

 

We own a property which we rent out, there is a problem with the next door gable end as the rendering has been falling off and has been crashing down onto the kitchen roof of our property causing broken tiles. We have repaired this in the past but the problem has got much worse and now our tenants are suffering with water seepage.

 

We have managed to contact the landlord of the next door property and even though he accepts (on telephone) that it needs addressing he has done nothing but offer excuses as to why he hasn't had it newly rendered.

 

Our insurance say it is a civil matter which is fine, we would take him to court for any more expenses to repair the damage caused. We are good landlords and don't like our tenants having to live in a property that continually needs repairing because of the next door landlords refusal to accept his responsibility to maintain his property even though he has tenants living in it.

 

The problem we think we may have is that he lives in the Isle of man, does anybody know if we can issue a claim in the county court or is there another procedure we must follow, one that hopefully doesn't involve costs that would outweigh the cost of repair?

 

Of course we would expect him to also be liable for the cost of repair to our roof.

thank you for reading

Edited by Andyorch
Paras

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Yes you can issue a county court claim at your nearest County court and provide the court with the landlords address for them to send the court claim.

 

I wonder whether the landlord has a letting agent in the UK and whether the court claim can be sent to that address.

 

What about the local council ? If the house next door poses a risk, would the council intervene if this was reported ? Pretty sure I have heard of councils intervening in such situations but not sure what legislation they use.

 

https://www.justice.gov.uk/courts/procedure-rules/civil/rules/part06/pd_part06b

Edited by Andyorch
Link added from following post..merge

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Hi

 

Something to also consider checking is that most Local Authorities now require all private Landlords to be Registered as you are probably aware so check and see if they are registered if required.

 

Also with the Local Authority I would inform the Environmental Health that this render coming off is now a health & Safety issue to those resident in your property.

 

I would also suggest that you write to the Landlord and ensure to get proof of posting to see if they respond acknowledging the issue.


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Hi

 

Thanks for the replies, we have sent a letter to the landlord advising him we will take the matter to court should we not hear from him with a reasonable solution in the next 14 days. We don't believe he will reply as he has ignored previous letters. We did get the council involved and they agreed the render is unstable and would continue to fall off.

 

However because it was falling on our roof rather than the footpath to the front they said there was nothing further they could do and informed us it was a civil matter.

The insurance we have on the property took a similar approach and said they were not liable and that we should pursue the landlord through the civil court.

 

So this is where we are at present, we now are now waiting for the 14 days to elapse so we can start county court proceedings at the small claims.

 

I don't know how enforceable it is regarding Isle of man residents or even whether we could instruct agents if it came to that, if the case was ruled in our favor then how would we reclaim our losses?

 

Thank you

Edited by Andyorch
typo/Paras

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Hi

 

Have you checked with the Local Authoirty if the Private Landlord is registered with them? (if required)

 

Have you checked the Land Registry on the property? (note: there may be a fee involved so check first)

 

Is the landlord looking after the property themselves or using the services of a Letting Agent?

 

Just remember the Landlord would have to pay Taxes & Vat so would also need to be registered with HMRC.

 

Your agreement should have a Registered Service Address (or similar worded), is the Registered Address the Isle of Mann?


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Pretty sure UK CCJ's can be recovered in the IoM. You would have to contact someone in the IoM that deals with debt enforcement there, as I expect there are local processes that have to be followed. Suggest you look into the costs involved and who would have to pay these, before you get a CCJ that due to costs, you then don't enforce.

 

You would hope the landlord would not be happy with a CCJ and would deal with it, before it got to the stage of enforcement.


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