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Faulty PC Monitor Returned from Repair Scratched

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Hi all,

 

Hope someone can advise me what to do here.

 

To cut a [very] long story short, I left my Samsung PC monitor at Currys in Lincoln at the beginning of June. They sent it off to the repair centre and it came back about a week later. Due to ill health I couldn't get to pick it up until last Thursday. When I did it was wrapped up in bubble wrap and I didn't have the time to unwrap and check it in store (BIG mistake!).

 

I unwrapped it Monday evening and, to my absolute horror, it was covered in scratches! The whole of the bezel is just full of them; it looks like it's been laid on its front and then moved up and down on a desk, which is impressive as it's a curved screen! Now, I'm old-fashioned and like to keep my items in mint condition and this was no exception. The chap at Currys did a thorough check and confirmed there were no scratches on it before I left the store.

 

There's a whole back story to this that I won't go into unless anyone really wants me to, but basically I'd been having a to and fro with Samsung Customer Services since before Christmas, so I emailed them Monday saying how angry I was and that this was not the monitor I sent them. They've fobbed me off and are now telling me it arrived with them with "general wear". How the hell does a monitor, which sits on a desk for it's entire life, get "general wear" over the entire bezel?! Not possible. They've told me they're not going to do anything about it and I should contact Currys. But Currys have record of it being in mint condition with no scratches!

 

I should point out that, once I'd taken the bubble wrap off, I noticed that the bezel was covered in tape, you know, the stuff they put around new TVs for transit? I only took the top and half of the right side off, the rest is still attached, so the tape was applied after the scratches happened.

 

So, before I lug it back to Lincoln I thought I'd ask here what the best course of action is? Take it back to Currys? Have it out with Samsung? I really don't know what to do.

 

Thanks in advance,

Fen.

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Back to currys and full complaint. Let them do the leg work. You want it back to the condition it was when you gave it them or a full like for like replacement.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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Thanks renegadeimp, that's what I was leaning towards but wasn't sure. I'll go next week and see what happens.

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