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    • I'm not sure what help you need.  Also I don't think anyone is blaming you - they're simply asking for more information and clarity from you in order to try to assist.  (Difficult for you if English is not your first language).   As I understand it, the staff at the gate did offer you a refund but because you were not entirely satisfied with their attitude there was an "exchange of views" and you got escorted off the station without the refund.  Correct?   I'd simply write to the TOC's customer service people and ask for a refund.  Explain everything simply and in chronological order including what type of ticket you did or did not buy (you could perhaps use my post #27 as an outline but leave out my question about why the ticket office could not refund you).  I don't know what you say about being escorted off the station - perhaps that there was confusion because English is not your first language and the gate staff must have believed you were being too confrontational?  I don't know...   I would not complain about the gate staff and I would not raise the issue of how many other people this may happen to.   Just concentrate on getting the refund
    • You have clearly had a lot of difficulties in your life and this has caused many problems. however in order for us to assist you, we're going to need a proper bullet point chonology. I'm very sorry but there is too much narrative here and although I can see that it is very important you personally. It is very unhelpful in trying to understand the story. please could you set it out again but this time avoid the narrative. We simply can't handle it    
    • The revenue protection officer worked for a train operating company.  If you know which Train company it is, go to their website and look for their complaints process.  Then submit the complaint with full details and copies of the tickets.     
    • Why aren't you recording your calls?   Please monitor this thread for a fuller reply over the weekend    
    • Why I went back:   Eventually, after being detained too long against my will. I paid the higher fare due to threats of a fine and in effort to gain my right to freedom: I then went through the turn-styles and on my visit to the booking/box office(aka: the main ticket booth on the way out) The man said I had to go back to the turn-styles to get my refund as he said it was a different system.   I asked him to come with me. He said he could not, i asked him to hold my hand. (English term of phrase). I did not want him to actually hold my hand.   He understood that and refused as he was on shift.    That is why I had to go back. I made an account here to seek help for me and other passengers. The site admin of this forum constantly tried to pass blame onto me. for many days. I cant explain how stressful this has been after the stress of the incident.   Can you please help me?                
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jozzle

Solidworks - Dassault Systems - copyright infringement threats

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Hi all

 

New to this forum but have read all the threads about these Dessault cases with great interest. I received the same email yesterday and would be grateful if someone could tell me what the outcome of their situation was given that over a year has passed since this discussion was active....are you all in prison? Or sold your homes to pay for a licence?!

 

A little bit about my situation; I am a designer and have from time to time used Solidworks although it is not my default package hence the reason I couldn't afford to lump out the thousands they ask. I am a soletrader and only do this as part of my income, the rest of time is spent lecturing at a university. If pressured I would probably buy the basic license to get them off my back but I fear they will press for the full premium pack which is mega £££££. I certainly can't afford it at the moment.

 

Any input would be greatly received, last night's sleep was restless to say the least.

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no nothing happened at all

just sc@mmers

 

tell use your story

 

dx


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Hi jozzle, sorry to hear they’ve got their claws into you too. But you say you’ve read the thread through yet ask how it went for us all.

 

First things first: DON’T REPLY or acknowledge their threat in any way.

 

Do you use the same PC to collect email from the domain which you own (registrant details available from a whois lookup) which can be tied to a clear CAD usage for work? eg if your domain is “freelancecad.com” or “davedoesmechanicadesign.com” then they might have an arguable case. They will have tied your email address to the mac address of the machine on which you’re using SW.

 

All you would really have to argue is that you weren’t using it, your son/daughter/uncle/bloke next door was using your machine, and you thought it was a demo copy. They can’t prove it was you.

 

They still have to stump up the cost of taking you to court, and best case for them is they are awarded the cost of buying the software according to another previous post on this thread. This means it’s in their interests only to scare you into coughing up. Scare tactics cost little.

 

Also I suggest you definitely don’t partition your hard disk and install a second copy of your OS of choice onto the new partition, create a dual boot system and DEFINITLEY don’t disable the network adapter in that installation and install and only use SW there. It’s also a terrible idea to subscribe to a VPN and spoof the mac address on your “clean” installation. Nord VPN has a deal on at the moment for 3 years for $99.

 

All IMO J

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Hi

New to this forum but have read a number of other threads on this subject with great interest, would be very grateful of any advice from the members and anyone who has had experiences of this especially through Solidworks.

 

I received an email yesterday 1/8/18 from a Solicitor in Cardiff acting on behalf of Dessault systems/solidworks stating that

"Our client has discovered that your company has been using SOLIDWORKS, without the necessary licenses, that is to say your usage has occurred without the consent of our client or any of its authorised resellers."

 

They then chuck in a lovely little paragraph of Solicitor legal chat just to confuse and scare you I guess?

"According to the applicable national legislation, this is an infringement of our client’s copyrights in the Software. As a result of infringement of its copyright, our client is entitled to, inter alia, the following remedies: an inquiry as to damages for infringement of copyright including an inquiry as to additional damages pursuant to s97(2) of the Copyright Designs and Patents Act 1988 and damages pursuant to the Intellectual Property (Enforcement, etc.) Regulations 2006 and Directive 2004/48/EC or, at our client’s option an account of profits; Publication of any Judgment obtained; and Costs.

 

It goes on to state that I have '3 days to reply' to the above message, this seems like a very short period of time for me to gather my senses and seek advice.

 

I do have an illegal copy of the programme installed on my laptop and have indeed been caught red handed! I do however only use it from time to time as it's not my default piece of CAD sofware, however this may change in the not so distant future so I'd prefer to keep my nose clean! As I'm no IT god I have installed the software on the same laptop that is used to register to my domain which I'm guessing is how they now have my name and work address on their correspondence.

 

A little bit about what I do; I am a designer and the word design is clearly mentioned in my domain through which they contacted me on. I am a soletrader and the studio work makes up approx 40% of my income, the other half coming from work in a university.

 

As I mentioned I can forsee that Solidworks is going to be become used more frequently as part of my work and am therefore considering buying the basic license, however I fear they're after a bit more than that!

 

Any help and advice gratefully received.

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Hi jozzle

 

I have moved your thread to the appropriate forum....please continue to post here to your thread.

 

Regards

 

Andy


We could do with some help from you.

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Thanks for your prompt reply stunned monkey and DX.

 

I do indeed have the same PC to collect email from my domain, which I guess is how they know my work address as well? Although it is pretty clearly stated on my website along with contact numbers so I'm not too hard to find!! It also mentions design in my domain and email address so there's no denying that it's clearly what I do. However the type of design I do is a bit basic and therefore rarely requires the power of a package like Solidworks. the more I'm typing the more I think it's going to be tricky to worm my way out of this one!!

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Hi jozzle, sorry to hear they’ve got their claws into you too. But you say you’ve read the thread through yet ask how it went for us all.

 

First things first: DON’T REPLY or acknowledge their threat in any way.

 

Do you use the same PC to collect email from the domain which you own (registrant details available from a whois lookup) which can be tied to a clear CAD usage for work? eg if your domain is “freelancecad.com” or “davedoesmechanicadesign.com” then they might have an arguable case. They will have tied your email address to the mac address of the machine on which you’re using SW.

 

All you would really have to argue is that you weren’t using it, your son/daughter/uncle/bloke next door was using your machine, and you thought it was a demo copy. They can’t prove it was you.

 

They still have to stump up the cost of taking you to court, and best case for them is they are awarded the cost of buying the software according to another previous post on this thread. This means it’s in their interests only to scare you into coughing up. Scare tactics cost little.

 

Also I suggest you definitely don’t partition your hard disk and install a second copy of your OS of choice onto the new partition, create a dual boot system and DEFINITLEY don’t disable the network adapter in that installation and install and only use SW there. It’s also a terrible idea to subscribe to a VPN and spoof the mac address on your “clean” installation. Nord VPN has a deal on at the moment for 3 years for $99.

 

All IMO J

 

 

And those can be bypassed and tracked pretty easily. I used to do it for a living.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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jozzle:

 

Well first off, don’t reply to them at all. It’s very unlikely they’ll pursue you any further than their threat-o-grams. You may also get calls from their reseller claiming to “want to help”. I blocked the number. I regret ever answering them.

 

SW make piracy easy for a reason. You are learning the software and one day might be in a position to want to buy it. Harassing you in this way is a very good reason why this policy may backfire. They left me alone when I told them categorically that I wouldn’t be buying a license (because I could not afford to) and was no longer using the software – having never used it for commercial purposes anyway. If you decide to talk to them, you could try telling them you were interested in trialling it (they will know for how long you’ve been active on it).

 

They have a bunch of ‘likely’ evidence, but have no proof. All it would take would be a 3rd party who uses your computer to have installed it without your knowledge/understanding.

 

 

 

renegadeimp:

 

 

Yeah, me too. Where there's a will, there's a way. But a VPN would have hidden one of the single biggest pieces of info they collected against me, ie my ISP's internet address, which they used to chase down my identity through my ISP. All they would sniff on my local machine is a couple of 192.168 addresses and its MAC (and port 25 traffic)

 

 

Can software be written to bypass a disabled network adapter in the background?

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I've just spoken to Solidworks in a muffled tone and using a fake alias, I had no idea how expensive it was.....£5,645!! That's a ridiculous sum of money for a small business to stump up. On top of that it's £1,145 a year to continue to have the pleasure of using their software!

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I've just spoken to Solidworks in a muffled tone and using a fake alias, I had no idea how expensive it was.....£5,645!! That's a ridiculous sum of money for a small business to stump up. On top of that it's £1,145 a year to continue to have the pleasure of using their software!

 

Hi jozzle,

 

Did you pay something to Solidworks finally?

Did you reply them?

 

Tanks

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thread closed to stop newbie bumping


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

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Hi all

My situation has escalated somewhat!

I've ignored them and received two letters which I have again ignored.

 

I've now received a final email stating that I must respond by 31st Dec or they will commence legal proceedings and I will be liable to their court costs and cost of software.

This has come from a new person at the solicitors, namely their compliance and enforcement officer.

They have offered an out of court settlement of £6k plus vat which I simply cannot afford.

It seems they're not going to go away!

 

As I previously stated in my original thread, I do have the word 'design' in my domain name which is sort of a give away that I am directly involved in the industry.

It's this that's bothering me, it seems most cases on this forum are casual users/hobby makers that have got rumbled.

 

I don't however use their software regularly enough to justify owning it, I have to open some files occasionally to check details but these are not parts or components I have modelled.

I also have to use it at the university where I teach where they own hundreds of legitimate licenses, one of which is installed on my college machine!

Ironically it was on a university IP address that they caught me using the software on my personal computer.

 

Not sure if anyone else has reached this stage yet?

I'm happy to share the letter I received if it helps?

 

It could be a bit of a miserable Xmas at this rate : (

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thread reopened.

 

you should have been told to block and bounce their emails

do it now

 

read it carefully it doesn't say WILL anything..

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

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No, there definitely is no use of the word 'Will'. It says 'Our client is entitled to commence legal proceedings.'

 

I haven't been advised to block and bounce emails, does that not make it seem like someone is at home? Surely then I won't know if they are beginning legal proceedings?!

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well don't suppose then..

 

they will commence legal proceedings and I will be liable to their court costs and cost of software.

 

you've never replied...


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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dx has it pretty much covered. Remember for them a threat letter costs almost nothing, and saying it's from their "enforcement officer" or othersuch is merely a tactic to scare you. And it's working. Their behaviour smells a lot like the stuff you'll read on the debt forums...

 

One thing to go and have a google on is "pre-action protocol". It's the stuff they have to send you as a formal warning before initiating legal action. I think you'll agree they haven't done this (it includes setting out all the evidence against you, which will be less-than-concrete IP/MAC address stuff - especially if they cite 192.168.x.x, 10.x.x.x, 172.16-32.x.x addresses) and all they're issuing are threat-o-grams.

 

I totally agree you should be blocking their emails - they have no way of proving you've ever received them so you don't need to worry about ever reading them. Act on postal threats only if they comply with PAP.

 

My threat went away when I told them categorically that I would not be buying a licence because I couldn't afford it, and that I wasn't using it for commercial purposes (can they prove otherwise in your case?).

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PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Thanks stunned monkey.

I've had a good read through the Pre action protocol doc on the link. I think they have actually complied with this in their correspondence with me, it's all been very clear. The only thing they've not done is provided any evidence other than my Mac address.

 

I need a new laptop anyway, I might just burn this one.....no more evidence!!

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unless the have sent by ROYAL MAIL a Letter of/before Claim

from a Solicitor

stating solidworks as their client

and

included the reply form

they have NOT complied

service by email that they don't even know works is pointless


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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32 minutes ago, Son-of-monkey said:

 

 

I've spoken to the reseller again today - had to check if he was still coming for our planned meeting - he wasn't. However he also let slip a few things as I questioned him pretty hard on what this is all about. 

 

Stop talking to the reseller. That lot really made my skin crawl, and seem to be graduates of the school of debt collectors.

 

32 minutes ago, Son-of-monkey said:

 

1. He said Dassault won't care if I used the software or not - and have stated their attitude can be summarised using the following metaphor (one which Dassault staff use themselves) If someone steals a porsche it doesn't matter if they get 10 feet out of the showroom or drive it 100 miles. its still theft.

 

If that is indeed their attitide, why would you want to use their software, where such a minor infraction results in attempted extortion? Especially as they tacitly endorse it anyway, by simple virtue of not employing suifficiently strong anti-piracy measures (try running a dodgy copy of Creo and see how far you get ;) I suggest you give them one chance to honour their offer for startups *which you were going to use*, or you'll switch to Fusion 360 and take your chances in court.

 

So their actions have directly resulted in the loss of a customer. They really should care about this..

 

32 minutes ago, Son-of-monkey said:

 

2. The reseller stated specifically that the solicitors / Dassault will NOT release any information relating to the data they have collected to me unless it goes to court. This seems dodgy as hell to me.

 

Well, they have to tell you formally what evidence they have before issuing court proceedings (14 days IIRC). Have a look for Pre-action Protocol for more info. It may be that they've now realised their evidence is a pile of easily defeatable hogwash following people like me laughing at them for citing 192.168.x.x IP addresses, so they sit on it in the hope of scaring you instead.

 

 

32 minutes ago, Son-of-monkey said:

4. He is apparently passing my details to the person at Dassault in charge of compliance and they are going to get in touch with me today.  

 

Tell him/her the above, block the reseller.

 

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ok Thanks chaps. I'll update you once I've spoken to Dassault. Much appreciated!!

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