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    • I purchased a bathroom tap for £125 from online company, 'QS SUPPLIES', in May 2020. It was duly fitted and all was fine until December 2020 when the top lever came away from the base of the tap rendering it useless. I immediately contacted QS SUPPLIES using their online complaints procedure and submitted a photo, as required. When after a few days I had heard nothing from them I called their CUSTOMER SERVICES team and was told that they were waiting for a response from the manufacturer, a company called 'SANEUX', I pointed out that my contract was not with the manufacturer and that I expected QS SUPPLIES to deal with my complaint. I was then advised to email them again, which I did...twice.... when they finally responded to my second email they asked me to send another photo of the faulty tap. This time, their response was that their,  TECHNICAL TEAM had looked at the photo and decided that the tap, "APPEARED TO BE FORCED", and therefore they would be, "UNABLE TO OFFER A REFUND ON THIS OCCASION".  So after  7 months of use and at a cost of £125, this company, on the strength of one slightly grainy photo have decided I am entitled to nothing. I have applied to be reimbursed by my credit card company under Section 75 but I am still determined to attempt to get QS SUPPLIES to take responsibility and would really appreciate any advice about the best way to go about this.  
    • Good news for me is that the Bounce Back Loan came through so I can pay the full car payment!  Thanks for reply.
    • Welcome. please follow the advice given above as to reading around the various stories and then monitor this thread for a full reply tomorrow  
    • Hi Everyone,  I am the seller in this case and want to thank the buyer for their support.  The bike was delivered to the local Hermes Parcel Shop really well packaged and sealed on the 3rd Feb with a receipt obtained.  Sadly the parcel was emptied on route to the buyer.   I had listed the bike for collection only however the buyer messaged and asked if we could arrange a courier to which I agreed and they organised that.  When the bike went missing I contacted the local police as the Hermes parcel shop said they would not release CCTV to me.  We got all this from the Police.  since then the buyer has tried his very best which I am grateful with Hermes and parcel2go but is struggling.  Any help is appreciated. 
    • Also, you should start a claim against Hermes. Post your story on the Hermes sub- forum. Give us a full breakdown – including dates and value et cetera. We will help you get your money back
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

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After Marston's have lost the MOJ contract for magistrates court fines enforcement,they have just started a liquidation process on a few of the company's under the umbrella.

My heart bleeds

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Thread moved to the appropriate forum.

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Which companies do you mean?

Are they ones not showing as in liquidation now?

I can only see 8 companies of which he's been a director that have been put into liquidation and those are all Members Voluntary Liquidations which are not connected to lack of money, it is just a method of bringing a company to an end when it has fullfilled its function. A declaration of solvency has to be filed in such liquidations (Insolvency Act 1986 sections 89 and 90.)

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So people liquidate viable solvent companies because they have got bored of them then. My observation on these things is that directors keep the multiple companies running even if their turnover is only a couple of quid a year so they can hide their money there if needs be. Also handy for taking out second mortgages on premises etc. In short, winding up a company isnt a method of first resort.

Edited by Andyorch
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My observation on these things is that directors keep the multiple companies running even if their turnover is only a couple of quid a year so they can hide their money there if needs be. Also handy for taking out second mortgages on premises etc.

 

Keeping a Limited Company open when it is has a turnover of a 'couple of quid' a year is simply barmy. There would still have to be audit reports etc and other regulatory company returns and the accountancy fees alone would not be cheap.

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They are closing company's because they have lost the moj contract. 150 employee redundant and halved the self employed enforcement agents

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you get small co exemptions so you dont need to file full accounts etc.

loom at the history of directorships for the person who runs London Pumps. has more than 10 other co's just sitting idle with shared mortgages on the same property just waiting for one co to fail so he can shovel the assets down the line.

No need to phoenix then, just use a differetn letterhead.

Keeping a Limited Company open when it is has a turnover of a 'couple of quid' a year is simply barmy. There would still have to be audit reports etc and other regulatory company returns and the accountancy fees alone would not be cheap.
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  • 2 months later...
Which companies do you mean?

Are they ones not showing as in liquidation now?

I can only see 8 companies of which he's been a director that have been put into liquidation and those are all Members Voluntary Liquidations which are not connected to lack of money, it is just a method of bringing a company to an end when it has fullfilled its function. A declaration of solvency has to be filed in such liquidations (Insolvency Act 1986 sections 89 and 90.)

 

They would hardly have invoked this "method" if this profitable contract had been awarded, as sgt bush says. Or are you saying that these reductions would have taken place anyway?

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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