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Parcel2Go Small Claims - Hermes Lost Parcel

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Good morning,

 

Booked via Parcel2go, Hermes lost a parcel I sent to Europe worth £150 - I did not buy additional insurance for this parcel because as far as I am concerned, it is within their duty of care to ensure the basic and functional delivery of an item within the £12 of postage I paid.

 

Nonetheless, I sent P2G a Letter Before Action 2 days ago, to which they offered the standard response pointing me to their T&Cs:

 

"The Limitation on the Amount of our Liability

 

6.7 If we are liable to you for any reason, we shall (subject always to clause 7) only be liable to refund to you the cost paid for the Service(s), unless you have purchased compensation cover for your Consignment from us."

 

They refunded me the cost of postage as a "goodwill gesture".

 

I have no intention of accepting this, and so I wanted to confirm that I should now submit the claim I prepared via the Moneyclaim wesbite?

 

Any advice would be greatly appreciated, thank you.

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Hi and Welcome to CAG

 

Plenty of threads here in this forum with regards to small claims.

 

Andy


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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