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    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
    • The world of ballroom dancing went online to cope with the pandemic restrictions, but what does the future hold? View the full article
    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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PEA windscreen PCN - changed car needed new res permit **WON@POPLA no current contract**


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Hi, I would greatly appreciate some assistance with this parking issue.

Apologies that this is a bit long – have tried to summarise it.

 

I live in a cul-de-sac (close) and until a few years ago the local authority tried to CPZ the close but found that it was private land belonging to my housing association. It is a small close with bays that residents park in.

 

The local authority persuaded my housing association to get a private parking contractor which caused an almighty confusion between the residents and the housing association.

 

To cut a long story short, PEA Parking got the contract. Signs were erected and one letter sent out about registering with PEA for a virtual permit.

 

The housing association then stated that they would not get involved in any disputes with parking and disowned themselves from the matter.

 

At that time, my son had a blue badge and I was given a mobile permit that I could put in my windscreen when parked.

 

My car broke down on the close and I purchase another second hand one and informed the local housing office of the events of then I would be disposing of the old car. The then housing officer emailed PEA and c.c'd me into the email.

 

Around the end of 2016 my housing association informed us of a consultation of merging with another housing association and this would be on-going for a while.

 

Unbeknownst to us, the local office closed down as staff was restructured, no phones were answered for months - office telephone numbers were changed and all we were getting were mail shots about the merger continuing.

 

At the same time, my permit expired and there was no appearance from PEA so we the residents assumed that they no longer had the contract

- I had left my car outside my door for months when on leave and saw no parking contractor - let alone not being able to get through to head office to query where the new local office was.

 

On 15 May 2018, I had a medical appointment for a minor op. I returned home and to my surprise and horror found a Parking Charge Notice on my windscreen.

 

I was shocked as they had not patrolled the close for over 1 year and even the neighbours were sure they were no longer the contractors and felt that when a new one got the contract, we would be informed.

 

I appealed and sent evidence on the 28 May 2018 on the following grounds:

 

1. The Notice mentions the old housing association's (landlord) name which no longer exists.

 

2. My letter from my housing association dated 15 January 2018 re 'Change of Landlord' the old landlord ceased to exist on the 2 January 2018.

 

3. Letter confirming that I pay service charges for the maintenance of the car park so can park in the bay.

 

4. Their Notice is difficult to read as dyslexic and font is very small.

 

PEA acknowledged receipt of my appeal on the 1 June 2018 stating that if I do not hear within 14 days

– do not assume it has been cancelled.

 

I had to contact the British Parking Association who stated that I should have had a decision within 36 days and they would contact them.

 

I emailed PEA on the 12 July 2018 for a decision/POPLA reference number.

 

PEA replied on 19 July 2018 – appeal rejected on the following grounds:

 

- No displaying a valid permit and warning signs etc.

 

- My old landlord still exists as the rebranding with the new landlord has not yet been completed.

 

The parking restriction times were between 10.00am – 2.00pm Monday to Friday.

 

There has been no written confirmation from PEA or the new landlord to confirm that they will continue to have the contract nor had I been contacted on the expiry of my son’s disabled mobile permit to change it to the virtual permit.

 

Where do I stand? Any information appreciated. :-(:!::|

Edited by dx100uk
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please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Thank you for your reply dk100uk, will read up post in link. Also curious, as I pay service charges for the maintenance of the car park to my landlord, do I not also have a contract to be able to park outside my house? :x:???:

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you have supremacy of contract ..end of.

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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service charges are not proof of a contract to park,

this would be a bit like if you lived in a ground floor flat but had to pay for the upkeep of the roof so dont rely too much on that,

 

you need to consider what your tenancy says about the matter and whether you had ALLOCATED parking before the parking abndits were employed.

Seeing the signage will help us help you as well, post up pictures.

 

I wouldnt bother trying to reason with either the HA or the parking co, they dont have brains to fall back on when their inbuilt stupidity fails them.

Edited by dx100uk
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  • 2 weeks later...
Hi.

 

 

PEA is a new name to me, are they based in Belfast?

 

 

HB

 

Hi Honeybee13, yes there are. Sorry for delay in replying but have been trying to contact HA with no luck :-(

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Hi ericsbrother,

 

I had already tried contacting the HA and still waiting for various departments to call me back - nothing on their website either. See pictures attached - no times are mentioned on notices either.

20180803_073923.jpg

20180803_073956.jpg

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Shame you've already appealed. I'd be interested in hearing their grounds for requesting keeper information beyond a single letter saying "Pretty please, tell us who the driver was... Oh, go on... Pleeeeeease".

 

 

As for "Supremacy of contract". What does your HA Tenancy agreement have to say about parking at the property? Forget what your landlord is called this week for now. What was written in to the tenancy agreement that you've signed is the important bit.

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

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If the Parking Cowboy came in after your tenancy commenced there is an almost certain supremacy of contract that they cannot override in your favour.

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that is one of the reasons I said dont bother.

 

Supremacy of contract is when you have an agreement such as a lease or tenancy that states you are entitled to use a particular allocated space. Once that is there then neither the landlord nor a crappy parking co can unilaterally change that so your lease/tenancy trumps whatever they say is in force for the rest of the common access land.

 

The idea of permits is an administrative convenience so the parking noddys can see at a glance that the vehicle is allowed to be there.

 

It is not for them to decide how you park either in your space or eve in your neighbours sopace, this isnt the common parts they are supposed to watch over but they will always try anything to chisel extra money out of anyone and dont care that they are wrong as you cant remove them form the site.

 

You can howver do them for trespassing on to your space to ticket your vehicle so once you know that your space is yours only then you can set about winding them up by not displaying your permit, allowing your frieds to aprk there and so on. they will spend money chasing you for no reward.

 

 

Hi ericsbrother,

 

I had already tried contacting the HA and still waiting for various departments to call me back - nothing on their website either. See pictures attached - no times are mentioned on notices either.

Edited by DragonFly1967
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Thanks everyone for your info. Found my tenancy agreement which states:

 

'Parking and roadways

(i) Not to block local roadways, and other vehicular access, and to keep them, and car parking spaces clear of unroadworthy and unlicensed vehicles and other obstructions.

 

(ii) Where the property is an estate not to park any commercial vehicle licensed to carry loads above 7 hundredweight without the written consent of the Trust'

 

When everyone first moved into the development, the development project manager told all the residents that we had been allocated a bay each but the numbers were never painted on them as they ran out of money and made us move in a week earlier so as not to pay for site security for an extra week.

 

Thanks again, much appreciated. I have to put my appeal into Popla this week.:!:

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So, the changes they want to bring in are a change to your tenancy but hang on

- they havent changed your tenancy, just bunged a few signs up and told people to get a permit and that isnt the same thing at all.

 

In short, you do have superiority of contract and without chucking you out of your home they cant do anything that would make a difference.

If they said they were going to boot you out just because they wanted to make some ill thought out parking scheme lawful rather than unlawful that would not impress a judge who had to listen to the arguments

Edited by dx100uk
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Hi, still trying to put my appeal together for POPLA and found a PSC07 filed by PEA Parking on Companies House stating that Nationwide Controlled Parking Systems Ltd ceased to be a person with significant control in December 2016.

 

Does this mean that PEA was running 2 companies at the same time and could use both names. Some of their annual returns name Nationwide Controlled Parking Systems Ltd holding 1 Ordinary Share Capital. Does this make them the actual 'owner' of the company? If so, what name should they be using when they tender for contracts?

 

They also have a registered address in the UK, do they now come under UK law as they have registered with Companies House to be able to operate in the UK under UK law? I have uploaded the PSC07. :|

Cessation 2016.pdf

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As far as civil law goes, I'm fairly sure it's pretty consistent throughout the UK, with a few minor "tweaks" for the Scots :wink: I don't think that civil law in the North of Ireland is that much different to the mainland.

 

So yes, they would be operating under UK civil justice laws & rules.

 

What they most certainly don't have is the POFA, so again, it's a shame that you've appealed this and more or less confirmed that you were the driver as there was no way that they could have come after you as the keeper.

 

But, regardless of any of that, you've still most certainly got the benefit of supremacy, so if they want to be silly and waste lots of their own money trying to beat you at court, I'd let them carry on, just for the craic. They're going to lose if they try :lol:

 

 

Go down the supremacy of contract route with POPLOL and as soon as PEA see your appeal, they're likely to fold as they're well aware of what will happen further down the line if they don't.

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.
In fact, they're probably just waffling and can be quite safely and completely ignored as you wish.

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  • 4 weeks later...

Hi, an update on my POPLA appeal. PEA have uploaded 3 documents as evidence.

 

One document was full of pictures of my car and their signs.

They have produced a contract commencing in 2013 but it is in the name of my current landlord who did not exist until this year.

They have also stated that I have breached their contract not to have displayed a permit as their sign instructs.

 

How do I proceed with regard to the contract as I do not believe that this contract was always in place as they were not seen for over 1 year?

 

Any info will be helpful as I have 7 days to respond to POPLA. :sad::-(

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and you expected anything less?

 

as you've found faults

you don't need to do anything.

as for their time scales ...tough on them,,

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Share on other sites

No you dont

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Share on other sites

You don't have to reply at all. They aren't any kind of legal authority and nothing they say is binding on you

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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get a new permit?

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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they arent worth a light and if they want to spend a small fortune for no reason that is up to them.

You could get a restraining order if you really wnat to hurt them but not for 1 ticket!

Hi, if I don't bring this to an end, how will not doing anything stop them from putting more PCNs on my car in the future as I live in the close?
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In the meantime get a permit for the new motor, and remind them that you still have Supremacy of Contract .

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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