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    • Ho @honeybee13,     Re the account number...Phew! Thank you for that...I'm normally pretty careful in redacting stuff but, did post this very late last night and then started working on...redacting some documents 🙄......in the early hours of the morning when I couldn't sleep, which was in preparation for bringing you up to speed with everything.   Re your question: that's what spurred me on to finally join the site: npower have been in so many breaches over the years, it's mind numbing. One of their latest series of breaches even involves the Ombudsman sanctioning those breaches 👿 Here's what he said about this:-   "The other aspect is in relation to the deadlock letter. You are unhappy that this was sent to your nephew, Mr Sxxxx, but addressed to you. I did seek clarification from npower regarding this and they confirmed what I suspected. Because Mr Sxxxx has been assisting you with your complaint and is a named representative on your npower account, as he is on your account with us, npower state that he had requested information from them, including a deadlock letter. npower therefore sent the deadlock letter to Mr Sxxxx but because the deadlock letter is about your account, the deadlock letter was addressed to you. This is a reasonable explanation from npower, and I do not class this as a breach of GDPR because npower has not shared your personal data with anyone they were not meant to."    
    • Thanks, I have only raised it the once and just took the chance to ask if he'd spoken to the chap and once done, fully intended to thanks both. No, I don't want all the hassle, saying I'd pull my big girl pants up and listen to advice given on here. It was he who began to shout at me so I tried to stand my ground. I know these things can get out of hand. What happens if I need work on the panel in future and for workmen to be at that height interrupts their signal? This isn't a hypothetical question as I've had to have remedial work done in 2015, two years after install with scaffolding up to the roof line?  I really dont want grief again at a later date. Thanks for the reply. It's appreciated.
    • That's certainly an avenue worth exploring. It's a shame when somebody's driving record suffers because of what is essentially an "administrative" offence. Unfortunately there's no difference in the penalty between what happened here and somebody tanking it at 120 on the M1 simply declining to name the driver in order to avoid the (almost inevitable) ban for that offence.   As well as that he may be asked whether he has any unspent convictions in (say) the past five years and whatever the position with his licence he must answer "yes" to that. Whilst penalty points become spent when they cease to have an effect (i.e. after three years) the accompanying endorsement is not spent until five years have elapsed. The problem I think the OP may face is that it is often the employer's insurers who set the conditions and they may not be easily swayed.
    • Would it be an option to appeal to the company looking to employ you, explaining the situation (why you have points on your licence) and highlighting that the index offence wasn’t committed by you, and now you are more aware of the need for company policies tracking drivers, to protect the other company staff?
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gentle

Valet cleaner fiddled with my car internals

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Hello Friends,

 

I probably cannot regret more leaving my car yesterday with the garage for valet cleaning.

 

When I came to pick car, my battery was dead, time clock was reset and the battery panel was open.

 

When I enquired, they said there was lose connection with the battery and therefore they had to open the battery cover.

I was never convinced but I had no evidence as such and came back.

 

Today I found that neck of the stearing wheel was opened as well and it is missing the screws that hold it in place.

Clearly they have messed more than what was necessary and without my permission.

I suspect they have replaced my original parts with spurious ones.

 

What are my options?

Are the garage required to record what ever has been done with my car?

 

Please help me as I am really feeling so helpless and distressed about all this.

 

Thanks.

Edited by gentle

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Now, I'm suspicious by nature. But here's the first thought that popped in to my head...

 

What car is it?

 

The reason I ask that is that if it is a desirable car (for car thieves) I'd be taking it to a dealer (or at least trusted garage) to get it looked at, and pronto.

 

The only reason to open the cowling on the steering column would be to look at (and possibly defeat) the immobiliser. Apart from the switches for the indicators & wipers, there's very little else under there.

 

 

As I said, I'm suspicious by nature. But I'd still be getting that checked.


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Thanks DragonFly for your response. Its a skoda Superb. Does it matter to thieves as what they are looting. They will harvest everything that they can and just list it on eBay. as simple as that. And genuine parts of any model will fetch a good price. After all they have done this.

 

What are the legal routes open to me. The garage has gone beyond my permission and clearly in a shady way. Is the onus on me to prove that he has stolen/swapped something or on them to prove that he did nothing even though he opened the battery panel for which there is no good reason.

Edited by gentle

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Go get it checked by a skoda main dealer. Then plan your next move once youve had the report.


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I have to agree get your vehicle independently inspected at a skoda dealership.

 

They have admitted only after you questioning about the battery cover that they tampered with your vehicle. (without your consent nor telling you until challenged)

 

In this circumstance you need to get evidence that they have tampered with your vehicle outside of your consent for them to valet your vehicle.

 

Do you have anything signed/screenshots etc of this valet service.

 

Does the Garage carrying out the Valet have any Disclaimers/Signage display or did you sign any disclaimer at all?

 

Who is the Garage? (if you do not want to name them on here you can pm a member of they site team)

 

Please be patient I am sure other Caggers will be along to assist.


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i suspect that they either shortyed something out or dropped a small something into the steering column and had to disconnect the battery to retrieve it safely. they should have owned up. as for disclaimers, not worth the paper they are written on so if they say they arent responsible on yes they are. you engaged them for a particular task, not to sod about with the electrics..

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problem is if they have damaged something you might not know what as been damaged so you best getting the wiring section where steering is

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aw lawd he's back


My time as a Police Officer and subsequently time working within the Motor Trade gives me certain insights into the problems that consumers may encounter.

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where steering is.......................................................................... ?

positioned

located

round

found

or Gerbil.

 

H


40 years at the pointy end of the motor trade. :eek:

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There should never be any tampering or removing of internal parts on a BASIC valet. When you contract with someone to essentially DEEP CLEAN your internal cabin, Some trim may be removed in order clear out and flush dust and debris BUT the VALET/DETAILER should be very clear on what he intends to take apart, has experience in taking these parts apart with the CORRECT tools, and shows you his LIABILITY INSURANCE certificate that's in place to deal with anything that he breaks, a genuine detailer/valet will never get you sign a disclaimer form for damages or have any disclaimer sign up to suggest he isn't liable for damage to your car, Its an occupational hazard for a detailer as he/she come into contact with cars and personal items intimately on a daily basis with his tools of the trade, Its like a garage telling you he's not liable for damage to your car when he's working on it and that you leave it with him at your own risk.

 

 

A flush of the engine bay yes your battery is disconnected to prevent damage to the cars ECU and electrical items whilst either steam cleaned or Jet washed, They should ensure that the positive is reconnected, its secure, the battery tie down is secure, and caps and flaps are locked, the Radio code is present, that your Clock is reset, and that your told that your car has a "learning period" when the ECU is disconnected and show you its procedure in your handbook or online guide! Again Something that should have been explained to you in the fullest details as to what they intend to do BEFORE they take the keys off you to start.

 

 

Exterior, They should explain that to flush arches of debris, the alloys should come off and that to deep clean your alloys they need to come off, They should place your alloys on the ground during storage face up when cleaning the drum side (back side) they should place them face down on a rubber or foam mat and de iron'ise them treat them and put them back on, they should ensure that your alloy wheel key is placed back in the boot compartment if not then placed on your passenger seat, its just plain rude to go in someone glove box.

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