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    • Hi GrievingMum   I fully understand and sympathise with your medical conditions.   The 3 screenshots/images in post#21 I have removed as I have converted those into one PDF which is now showing in that post.   CAG prefers PDFs rather than multiple screenshots/images but as I said I appreciate your medical condition so I have converted those screenshots/images into one PDF and removed the screenshots/images and left the PDF in your post.    CAG also prefers that all our caggers remain Anonymous on CAG, could I just suggest that when your have edited your document to just leave it for a while then go back to it and recheck that you have removed all info to keep you anonymous before uploading to CAG.
    • The letter send to contact them. Maybe if they wanted people to ring them they should put telephone? I was in India at the time so not really convenient to call them (I can prove this to them if it became an issue)  
    • Hi  I genuinely have not received this BUT I am not saying that it hasnt been sent as I am sure it will have been.   As i said, my son has the same name as me and I am sure if he had seen one of these, he will have let me know as he did when he opened the second letter. 
    • worthy notes from your thread..   .POFA doesn't apply the docks byeleaws and their signage is a miserable failure to create a contract with you either ( either an invitation to treat or prohibitive signage according to which one you read) . the land is not relevant land as far as the POFA goes so there is no keeper liability in this matter so there is no cause for action against me. As docks and harbours governed by it own byelaws these are supreme to any contract you claim to have so there is no contract for the driver to consider that is enforceable. . 1.There is no cause for action  as there is no contract between us.  The land is covered by its own byelaws that are supreme to anything you wish to claim is an offer so there can be no performance to the contract by yourselves.  . 2. As the land is not relevant land for the purposes of the POFA there can be no keeper liability and that means you had no reasonable cause to obtain my keeper details so any civil claim will be met by a counterclaim for at least £250 for your breach of the GDPR.  . you know it is a dock so covered by its own byelaws so therefore unlikely PE can offer you anything and certainly can't create a keeper liability. . PE has no locus standi , no cause for ation as land not "relevant land" and covered by its own byelaws. IN ANY CASE ss POFA not applicable there can never be any keeper liability.         
    • stuff silly reclaimers they take +35% and no it doesn't meet the deadline no harm in going to the RBS website and starting a claim.. you never know simply put the number of the card in and say you think you had ppi please investigate. say nothing more   they can only refuse you, but comeback here with what they say.    
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JSA claim not closed properly

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resident came to see me as a community Councillor. they are on SSP and are signed off work for at least a month. They put in a claim for UC and so did their partner, and linked the claims. A message came through that he cannot get UC as he is on JSA, strange that as he has been working and up until this potentially long term illness worked and received Tax Credits. from 2012. Turns out that when they closed his JSA they didn't put an end date when they closed the claim so it technically is still live.

 

 

 

Very sloppy form design where it allows a critical field to be left blank on saving. If it isn't sorted by their interviews what redress could be claimed as he will not get UC due to the error?

 

 

The problem then is they can't pay rent etc are DWP then liable for any consequential loss if they became homeless as a result?

 

 

 

Is there a data breach as the DWP has been potentially unlawfully processing their data due to not actually claiming JSA?

 

 

Is it worth him informing ICO?

 

 

SAR under GDPR?

 

 

Thoughts team?


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DWP GDPR - IMHO Its a no fly case...

Send a SAR but to get this issue resolved... Also if he did a claim for UC - Did he do it online?

 

He can raise a formal complaint through the portal and they should come back quite quickly.

HE should be paid back payments for UC due to the DWP Error... From originally claim date + 7 days is where the back payments should start from...

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Claim is online DWP still not closed claim, their UC interview is Thursday, has sicknote for a month, and will have another month after that one expires.


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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Well this issue has been caused by DWP - They should have an end date for JSA - Did the claimaints inform JCP that they had found work?

At that point the DWP / JCP should have entered an end date on the claim for JSA...

 

UC should override JSA at this point depending on how far its rolled out.

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He signed off JSA in 2012 and has worked ever since until is now off sick with employer paying SSP, they closed the claim without entering an end date in the date field on the screen then saved it with no end date effectively keeping the claim live. He has a recording of a call to JCP where they admitted this.


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Have done, also heard the recording, the JCP person didn't seem at all bothered when told that their data entry form is flawed if it can be saved with a mission critical field blank. Will tell them to keep the recording safe and if not resolved by the time they have their interview to raise a complaint and tell them MP and AM will be copied in.


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The DWP may still have their own recording of the call. If so then it needs to be listened to on the DWP side...

Also id raise this to the Director General of DWP. It will then filter through their complaints team... I got £50 after they "Lost" payments towards an advance in 2016 due to administration errors and poor service...

 

Raise a complaint now - Dont hold off as they will take longer to just get this resolved...

They need to go to "Journal" -> "Add Journal Entry" -> Select "Service Issues" From The List

Fill in the text box and it should be referred to the back end staff.

Screenshot_1.png

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Thanks fkofilee, will advise them as you say, and report back when I have more info from them.


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He signed off JSA in 2012 and has worked ever since until is now off sick with employer paying SSP

 

I have doubts that he can make a UC claim whilst on SSP. If I'm wrong, please post an update.

 

I'm not up to date with the shenanigans that is Universal Credit, so the experiences of others will prove to be most valuable.


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SSP is sick pay £92 per week, so a UC top up should be OK.


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I would also expect some form of financial redress for hardship suffered due to maladministration.

 

 

As a matter of course they do consider compensation in the complaints process but generally they will need a bit of nudging.

 

 

I just send my complaint directly to my MP now and ask them to take the case up on my behalf rather than 1 to MP and 1 to DWP.

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He has had a reply to journal, told to take it up with JSA again. If JSA are daft enough to sanction him for no Jobseekers agreements handed in for 6 years for the non claim., it's MP time. DSon't think they would be that silly.


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He has had a reply to journal, told to take it up with JSA again. If JSA are daft enough to sanction him for no Jobseekers agreements handed in for 6 years for the non claim., it's MP time. DSon't think they would be that silly.

 

JSA is part of D Fricking W Fricking P - Just like UC is... They are sending them round in a complete roundabout!

He needs to raise it formally.

 

Next stage - Raise through the link below.

 

https://makeacomplaint.dwp.gov.uk/

 

That link is for UC and JSA...

So duplicate it by raising one under the option for UC and one under the option for JSA if it applies...

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Thanks fkofilee will get him to do that in the morning. It is a ludicrous situation, total muppetry for sure. Problem is they are toying with people's lives and wellbeing.


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Dopey sods at DWP fuh sure!

UC did a Pilate on him said is all down to JSA for not closing his claim properly. so tough no UC until sorted.


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It's crazy, hope they see sense.


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They just had a call. Claim now closed as of today.


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They told him that when JSA claim was "closed" they saved it without an end date in the date field. effectively leaving the claim live. Told them any issues at interview to start a Formal Complaint with UC.


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I would raise a formal complaint to JSA anyway... DWP does have a team who do give financial compensation - I cant remember what they are called but due to this error and the poor service recieved - I would expect them to make a financial gesture.

The End Claimant here has been affected and itll delay their claim.

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