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kayzoe

What rights does a buyer have under guarantee?

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Hi I wonder if anyone can help me...?

 

I bought some composite garden decking with a 10 year guarantee 3 years ago, had it fitted and all was fine.

 

Now it is cracking and some has collapsed,

it isn't due to how it was fitted it is due to the quality of the product.

 

I have contacted the company I bought it from who have agreed under the guarantee to replace the failing boards

but what are my rights because the boards are in the middle of the decking

 

I will have to have someone take up at least half of the decking to replace the boards and there will also be a clear colour difference.

 

Before I get back to them I was just wondering if anyone had any advice or knowledge if this was a satisfactory response?

 

Thanks!

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The manufacturer has fulfilled its liability by agreeing to resupply...as for the fitting and colour deterioration thats your problem...not the Manufacturers.

 

PS Welcome to CAG

 

 

Andy


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