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Letter to TSB ignored ***Settled with Compensation***

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Following the TSB website issues back in April

 

I wrote a letter requesting to close my Classic Plus Account,

this letter was never acknowledged!

 

even providing valid reasons why I want to close the account,

 

in the end I withdrew all funds out and transfered to my main account with another bank, so the TSB balance stands at zero

 

I have made several complaints to TSB online,

all i recieve is a bog standard letter every so often saying please bear with us as we are dealing with your complaint

 

one letter from TSB i received had another customers letter included!! how shoddy!!

 

Its now July and ive decided to pursue my issues through the Financial Ombudsman Service who apparently can close the TSB on my behalf

 

Its a shoddy, badly run bank, which I have lost all faith in, and from my experience couldnt care less about me from the way Ive been treated

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No bank cares about their customers, otherwise they wouldn't have bankrupted the country!

 

 

They are a necessary evil, and I change my bank as often as my car insurance if you're not happy then you can vote with your feet, that's our perogative.

 

 

If they have had 8 weeks in which to address/rectify your complaint, then you're doing the right thing by escalating it.


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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TSB website issues & poor telephone service, update.

With the assistance of the Financial Ombudsman Service, a compensation cheque has arrived in the post for £150.00

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Awesome!! :thumb:


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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well done thread title updated

 

dx

 

 

 

 

 

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