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    • The revenue protection officer worked for a train operating company.  If you know which Train company it is, go to their website and look for their complaints process.  Then submit the complaint with full details and copies of the tickets.     
    • Why aren't you recording your calls?   Please monitor this thread for a fuller reply over the weekend    
    • Why I went back:   Eventually, after being detained too long against my will. I paid the higher fare due to threats of a fine and in effort to gain my right to freedom: I then went through the turn-styles and on my visit to the booking/box office(aka: the main ticket booth on the way out) The man said I had to go back to the turn-styles to get my refund as he said it was a different system.   I asked him to come with me. He said he could not, i asked him to hold my hand. (English term of phrase). I did not want him to actually hold my hand.   He understood that and refused as he was on shift.    That is why I had to go back. I made an account here to seek help for me and other passengers. The site admin of this forum constantly tried to pass blame onto me. for many days. I cant explain how stressful this has been after the stress of the incident.   Can you please help me?                
    • So ,  after sending a letter refusing to accept the refund that was offered i received a phone call yesterday and an email that sums up the conversation i had. I have copied this below.  Good morning Mr Thank you for your email received on 16 August 2019.I’m sorry you disagree with our calculations and felt that my colleague didn’t listen to you.  I understand you don’t want us to make any accountadjustment or accept our proposed solution, until we look at everything again for you.We’re committed to providing our customers with the highest quality services, so I’ll do all I can to help you and put this right.I’m pleased we had the opportunity to talk about your concerns and decide on the best way forward.  As we agreed, here’s a summary of the issues wetalked about:· You requested details of your metered bills and payments (I’ve attached these to this email).· You don’t want to accept the solution we offered, of billing you on our ‘assessed charge’ tariff.· You don’t want to accept the goodwill payment offered £220.00 and feel you could have built your extension 2 years earlier, if we hadn’t charged youtoo much. · The meter readings we billed you for include water used at 74 Scotchman Lane, because you have a shared supply pipe.· You’d like 50% of your water and sewerage volume charges refunding to resolve this.· You’d like interest on your overpayment calculated accurately and based on 8% (not the Bank of England base rate).· You spoke to our technician and you said he advised it would be easy to alter your private pipework, so a meter can be fitted just for your home.· You prefer to pay a metered charge.· I’ll look into the points you’ve raised, and I’ll do all I can to work towards an amicable solution with you.I’ve taken the first step and I’m pleased to confirm that we’ve arranged a meter survey to be carried out on 6 September 2019 (arriving between 10amand 12 noon).  This survey will be done by our service partner ‘Morrison Utilities’, and they can estimate what it will cost you to have the pipeworkaltered, so a meter can be fitted.  Once I have the results of their visit,I’ll give you a call so we can talk about our next step.After we reach a solution and agree how you’ll be billed, I’ll be happy to work out a new interest calculation for you.  We use the Bank of England baserate and this won’t be changed, but I’ll be happy to renegotiate a final settlement figure with you.  If we pay interest, this will be subject to current HMRCtaxation rules.I assure you, I’ll keep an eye on your account and update you on each step we take.  I’ll call you again by 13 September 2019 about our progress.In the meantime, if you’d like to talk to me, please call me on 01274 318452 and I’ll be happy to help.  If I’m not available you’ll be able to talk toa colleague or leave a message.Regards   Personally i am not happy with the email especially as I didnt mention that i would pay for any pipework to be altered. He did say to me on the phone that the pipes after the boundary are ours and therefore our responsibility. I did then point out that if this was the case then there is nothing to stop me cutting and capping the pipe after it enters my property.    I am now going to try work out what the refund with 8% interest is from the figures he has provided.
    • Looking at the thread Im guessing theyre SB?
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Sorry about the length of this post but this was just beyond a joke.

 

Three years ago my car was seized by Newlyn PLC.

 

Here are the cirmumstances that I am not sure about the legality of it:

 

1) The vehicle was clamped at 8:49 on a friday evening and removed from a public road 21 miles from my home.

 

I thought when on a public road they had to wait 2 hours before removing the vehicle if the keeper is not present.

If those two hours occur after 9 at night and 7 in the morning they are supposed to wait for the next working day.

 

2) Due to moving house when the PCN was issued (I admit I did forget about it) I did not recieve any notifications.

 

Even though I reregistered the vehicle to my new address Newlyn & Harrow council sent the notices of enforcement to the wrong address.

The warrant was to the incorrect address yet after the seizure they managed to find the correct address to send furthur fine notices to.

 

I thought having the incorrect address on the warrant of seizure made it invalid.

 

3) This was my work vehicle and was only worth around £600.

I was and still am self employed.

This was explained to the individual that seized the vehicle and I was told it was tough luck and they had every right to take it.

 

I understood that tools (Which were in the vehicles boot) & vehicles related to work that are valued at under £1000 could not be removed.

 

I raised a complaint with the office who claim at no point did I tell them that this is a work vehicle since they record all calls.

I explained that I had as per their instructions contacted their enforcement agent.

 

4) I could not afford to pay all the fees so had to let them auction the vehicle off.

I told them to come and collect the keys and the logbook.

They refused (By Phone) and hit me with locksmith and DVLA Fees.

 

The DVLA Fees are a joke as the next point will tell you.

 

5) Around 2 weeks after the vehicle was auctioned off I started receiving Bus lane & Parking tickets from bradford MDC.

I naturally contested these and send the proof of seizure & auction to bradford MDC.

 

Bradford told me that this proof was insufficient and that I was still the registered keeper of the vehicle so was liable for all fines in relation to the vehicle.

 

This I believe is incorrect

the problem is I had to pay them due to the fact that Bradford MDC has taken out orders of liability against me while the appeals were still being processed.

Do all councils tear up the rule book when it comes to money?

 

DVLA would not take any action or help me with this situation since I did not have the new keepers details.

Newlyn would not disclose them.

When I questioned how I was supposed to send DVLA notification all I recieved was a

"We Comply fully within the law"

crap they give as a catchall.

 

I think this one £65 parking ticket ended up costing me directly & indirectly over £5000.

 

I know there is no way to get anything back since the industry is legalised theft

but is there any way to make life uncomfortable legally for companies like Newlyn PLC.

 

This is not about getting even and is more about trying to enforce change in both councils & the collection industry.

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what has a council tax liability order got to do with PCN's issued by a council?

 

did you have PCN's issued both before and after you sold the vehicle??

 

your story is rather confusing...three years after? the 'events'??


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Around 2 weeks after the vehicle was auctioned off I started receiving Bus lane & Parking tickets from bradford MDC.

I naturally contested these and send the proof of seizure & auction to bradford MDC.

 

so whats the above bit about?

 

just trying to tidy the story and the experts will pop in.


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The OP is saying when the vehicle was sold the purchaser or someone they sold it to has not re-registered it and is clocking up new penalties in the Bradford area.

 

Answering some points raised by the OP:-

 

1. There are four methods of taking control of a vehicle [Tribunals, Courts and Enforcement Act 2007 Schedule 12 13(1) (a) to (d)]

In this case there are two possibilities.

 

It could be just immobilised using a clamp and if so it must be left for 2 hours before being removed.

I know of nothing to say it must be treated differently at night and it sounds like an urban or internet myth.

 

Control can also be taken by removing it to secure it elsewhere [13(1)©]

so even if they had clamped it they could remove it within the two hours and rely on the removal to take control rather than the immobilisation.

 

2. The address does not have to be your current one on the warrant.

The original address would have been obtained from the DVLA by the council so maybe the DVLA records were not updated immediately.

 

If another address is found later the council "may" apply to the traffic Enforcment Centre for the warrant to be reissued with the new address but it does not invalidate the warrrant if they do not.

 

3 & 4.

The wording of the exemption for a "work vehicle" is found in regulation 4(1)(a) of the Taking Control of Goods Regulations 2013.

There are several elements to the wording and it must fit all of them.

 

The cases of Toseland Building Supplies v Bishop (1993) and Thompson v Bertie (2007) show that judges can be very strict in interpreting the exemption.

Just because a car is useful or used to get to places of work (even where they are not in one fixed spot making the use of public transport difficult) does not mean the judge will agree that the exemption will apply.

 

There is not a lot an EA can do if tools are in a locked boot other than allow you to come and collect them.

If you did not ask to do that what else could they do?

If they refused to let you get them, complain.

 

You could have sent them the keys and documents by post and that would have allowed them to get the tools out and store them until you could collect them and that would have increased the net proceeds of sale by reducing the disburesments mentioned and/or increasing the value of the vehicle.

 

5. If the penalties being incurred in Bradford are genuinely incurred by someone unconnected with you then keep pushing the point.

If Bradford council is getting the warrants on the penalties then complain to them.

 

Parking departments in councils are quite harsh and if you feel unfairly treated you may need to use their complaint procedure that will hopefully be explained on their website.

 

Also although you don't live in the area so you are not a potential vote for them you may get one of their elected councillors to intervene on your behalf.

Try contacting the leader of the council to plead your case about the new penalties.

Edited by E Munch
to fix typos

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5) Around 2 weeks after the vehicle was auctioned off I started receiving Bus lane & Parking tickets from Bradford MDC.

I naturally contested these and send the proof of seizure & auction to bradford MDC.

 

Bradford told me that this proof was insufficient and that I was still the registered keeper of the vehicle so was liable for all fines in relation to the vehicle.

 

This I believe is incorrect. The problem is I had to pay them due to the fact that Bradford MDC has taken out orders of liability against me while the appeals were still being processed.

 

DVLA would not take any action or help me with this situation since I did not have the new keepers details. Newlyn would not disclose them.

 

I think this one £65 parking ticket ended up costing me directly & indirectly over £5000.

 

I know there is no way to get anything back since the industry is legalised theft.

 

This is not about getting even and is more about trying to enforce change in both councils and the collection industry.

 

If you had not received the statutory notices, then you should have submitted an Out of Time witness statement. As the seizure and sale was 3 years ago, there would be little to gain by complaining now.

 

When you started to receive the parking notices in relation to contraventions that occurred after the vehicle had been auctioned, you should have approached DVLA with the evidence of seizure and they would have removed your details from their records in relation to this vehicle.

 

Your comment about wanting to enforce change in councils and the collection industry is an interesting one. Unfortunately, making an internet posts 3 years after the event will not influence change.

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