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    • The revenue protection officer worked for a train operating company.  If you know which Train company it is, go to their website and look for their complaints process.  Then submit the complaint with full details and copies of the tickets.     
    • Why aren't you recording your calls?   Please monitor this thread for a fuller reply over the weekend    
    • Why I went back:   Eventually, after being detained too long against my will. I paid the higher fare due to threats of a fine and in effort to gain my right to freedom: I then went through the turn-styles and on my visit to the booking/box office(aka: the main ticket booth on the way out) The man said I had to go back to the turn-styles to get my refund as he said it was a different system.   I asked him to come with me. He said he could not, i asked him to hold my hand. (English term of phrase). I did not want him to actually hold my hand.   He understood that and refused as he was on shift.    That is why I had to go back. I made an account here to seek help for me and other passengers. The site admin of this forum constantly tried to pass blame onto me. for many days. I cant explain how stressful this has been after the stress of the incident.   Can you please help me?                
    • So ,  after sending a letter refusing to accept the refund that was offered i received a phone call yesterday and an email that sums up the conversation i had. I have copied this below.  Good morning Mr Thank you for your email received on 16 August 2019.I’m sorry you disagree with our calculations and felt that my colleague didn’t listen to you.  I understand you don’t want us to make any accountadjustment or accept our proposed solution, until we look at everything again for you.We’re committed to providing our customers with the highest quality services, so I’ll do all I can to help you and put this right.I’m pleased we had the opportunity to talk about your concerns and decide on the best way forward.  As we agreed, here’s a summary of the issues wetalked about:· You requested details of your metered bills and payments (I’ve attached these to this email).· You don’t want to accept the solution we offered, of billing you on our ‘assessed charge’ tariff.· You don’t want to accept the goodwill payment offered £220.00 and feel you could have built your extension 2 years earlier, if we hadn’t charged youtoo much. · The meter readings we billed you for include water used at 74 Scotchman Lane, because you have a shared supply pipe.· You’d like 50% of your water and sewerage volume charges refunding to resolve this.· You’d like interest on your overpayment calculated accurately and based on 8% (not the Bank of England base rate).· You spoke to our technician and you said he advised it would be easy to alter your private pipework, so a meter can be fitted just for your home.· You prefer to pay a metered charge.· I’ll look into the points you’ve raised, and I’ll do all I can to work towards an amicable solution with you.I’ve taken the first step and I’m pleased to confirm that we’ve arranged a meter survey to be carried out on 6 September 2019 (arriving between 10amand 12 noon).  This survey will be done by our service partner ‘Morrison Utilities’, and they can estimate what it will cost you to have the pipeworkaltered, so a meter can be fitted.  Once I have the results of their visit,I’ll give you a call so we can talk about our next step.After we reach a solution and agree how you’ll be billed, I’ll be happy to work out a new interest calculation for you.  We use the Bank of England baserate and this won’t be changed, but I’ll be happy to renegotiate a final settlement figure with you.  If we pay interest, this will be subject to current HMRCtaxation rules.I assure you, I’ll keep an eye on your account and update you on each step we take.  I’ll call you again by 13 September 2019 about our progress.In the meantime, if you’d like to talk to me, please call me on 01274 318452 and I’ll be happy to help.  If I’m not available you’ll be able to talk toa colleague or leave a message.Regards   Personally i am not happy with the email especially as I didnt mention that i would pay for any pipework to be altered. He did say to me on the phone that the pipes after the boundary are ours and therefore our responsibility. I did then point out that if this was the case then there is nothing to stop me cutting and capping the pipe after it enters my property.    I am now going to try work out what the refund with 8% interest is from the figures he has provided.
    • Looking at the thread Im guessing theyre SB?
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phil1cam

CEL Windscreen? PCN- Nth Manc Hosp - but never been there!

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Hi all,

Just received (through the post) a letter from Civil Enforcement Ltd.

The letter states I was parked in a hospital car park at the beginning of June.

Apparently, I failed to display a valid ticket.

 

 

My issue is, on the day in question, I was in the works van approx. 200 miles from the hospital.

My car, which I use on the weekend was parked up, at home, 100 miles from the listed hospital.

 

 

There is no photos of my supposed car parked in the hospital car park.

 

 

The letter isn't even on headed paper, only found out the company name from the address on the back!!

 

 

Where do I stand with this? Can I appeal and ask for photographic evidence??

 

 

Thanks for any advice!!

:)

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Please complete this

https://www.consumeractiongroup.co.uk/forum/showthread.php?462118-Have-you-received-a-Parking-Ticket-(1-Viewing)-nbsp

 

And scan up what you have to one multipage pdf

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Well you could try appealing but you have to understand that you are not dealing with an honest company. They have spent money on issuing you with a ticket and once issued they don't like to give up until they have been paid, regardless of the situation.

 

Rather than appeal write something like

You have sent the keeper a demand for parking at a hospital car park on xx day xx month 2018 with not a single shred of evidence far less at least one photograph. At that time I,as keeper, was 200 miles away on a work detail which I can prove. The car itself was 100 miles away in the opposite direction and nowhere near the hospital.

 

This, as you probably don't know, is a gross breach of the GDPR and I am extremely annoyed that you have obtained my details from the DVLA without a legitimate reason. It was an unlawful act on your part as well as unfair and inaccurate so fails the basic tenets of the new DPA.

 

I have also composed a letter of complaint to the ICO who will no doubt want to investigate your procedures and controls to prevent a recurrence of such a failure in your systems. I will also be complaining to the DVLA and asking them that until the ICO complete their investigation that you are excluded from obtaining any data from the DVLA.

 

You will note that this is not an appeal but a complaint about your incompetence and an apology will be insufficient to prevent further complaints to other relevant authorities including Trading Standards, the hospital , my MP and the local press for a start. I understand that compensation of at least £500 is payable in Court when such breaches occur so the ball is now in your Court.

I trust that you would not want such a glaring mistake to be aired in Court making you a laughing stock within the parking company community and further blackening the reputation of your company.

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Complete the details asked for in post #2, but one question in the meantime.

 

You know who you live with and who could have had access to your cars keys.

 

No need to post the details up here, but are you absolutely certain that no-one else could have "borrowed" your car that day and driven it to the hospital without telling you?

 

If there is anyone else you allow to drive your car have you asked them?

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Upload of letter.

Hope it has come out all right?

Tried to upload from a photo, as not at home at moment!

PCN.pdf

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making you a laughing stock within the parking company community

 

It's CEL.... That ship sailed years ago :lol:


We could use your help

PLEASE HELP US TO KEEP THIS SITE RUNNING

 

 

Please note that my posts are my opinion only and should not be taken as any kind of legal advice.

 

If I've helped you at all, please feel free to click on the little star under my posts and leave feedback :)

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Ethel Street may be right.

 

Some one else could have used your car since the NTK has arrived more than 28 days after the alleged event.

 

This suggests that a charge notice was fixed to the car on that day which is why there is no need to show photographs now.charge

 

Of course it could be a cloned number and it could have been some one you know who went visiting a friend in the hospital.

Edited by dx100uk
Penalty changed to charge

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The only other person in my house (there is 2 of us), struggles to drive down a dual carriageway, let alone down the M6 to Manchester to get a parking ticket at 8am in the morning!!

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For a windscreen ticket (Notice To Driver) please answer the following questions....

 

1 The date of infringement? 7th June 2018

 

2 Have you yet appealed to the parking company yet? [Y/N?] No

 

if you have then please post up whatever you sent and how you sent it and the date you sent it,

suitably redacted.

 

has there been a response?

please post it up as well, suitably redacted.

 

If you haven't appealed yet - ,.........

 

have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days]

what date is on it

Did the NTK provide photographic evidence? Received 'NTK' today, dated 13/07/18. No photographic evidence.

 

3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?] Yes

 

4 If you appealed after receiving the NTK,

did the parking company give you any information regarding the further appeals process?

[it is well known that parking companies will reject any appeal whatever the circumstances]

 

5 Who is the parking company? Civil Enforcement Ltd.

 

6. where exactly [Carpark name and town] did you park? I didn't, but letter says North Manchester Hospital. Checked on hospital website amd the Pnnie NHS trust subcontract parking to Civil Enforcement Ltd.

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The only other person in my house (there is 2 of us), struggles to drive down a dual carriageway, let alone down the M6 to Manchester to get a parking ticket at 8am in the morning!!

 

I get what you say, but have you asked the other person? If not you ought to, just in case they know anything about it

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Let us consider what the parking co has to do to make a claim against anyone using the POFA.

 

they haVE TO ISSUE A TICKET OR NOTICE TO DRIVER AT THE TIME AND THEn THEY MAY FOLLOW IT UP WITH A nOTICE TO DRIVER THAT MUST CONTAIN CERTAIN KEY INFORMATION AND BE WRITTEN IN A PRESCRIBED MANNER AND SENT THIS BETWEEN 29 AND 56 DAYS AFTER THE DATE OF THE EVENT..

 

they have failed to follow the protocols of the POFA.

Now, they can still create a contract without doing so but they are then breaking the law when they apply for your keeper details to chase you for the supposed debt

 

So, what to do? NOTHING.

you do not respond to this letter as it is meaningless in the eyes of the law.

 

If anyone did use your car then it doesnt matter as this letter and the previous actions or lack of them cannot create a condition where money is due from anyone.n

 

The plus side is that whoever did get a ticket doesnt owe anything either but they will never know as CEL have screwed up there as well.

 

You may well get threats from dca's that the bill will rise to stupid amounts but they are just designed to frighten you into paying up rather than a lawful claim.

 

Ignorance is their currency so dont fall for their lies.

should they decide to take the matter further they will be losing money as the onus is on them to show they have followed to protocols of the law and that is a non starter for this bunch of crooks, even without the added incompetence.

 

As you can determine from their letter, they are too lazy to even pretend to try and get things right.

Edited by dx100uk
Spacing

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Let us consider what the parking co has to do to make a claim against anyone using the POFA.

 

they haVE TO ISSUE A TICKET OR NOTICE TO DRIVER AT THE TIME AND THEn THEY MAY FOLLOW IT UP WITH A nOTICE TO DRIVER THAT MUST CONTAIN CERTAIN KEY INFORMATION AND BE WRITTEN IN A PRESCRIBED MANNER AND SENT THIS BETWEEN 29 AND 56 DAYS AFTER THE DATE OF THE EVENT...

 

Just for clarification to Phil1cam [and perhaps a few others-and that would obviously include CEL if they are looking] this is what EB intended to write before the gremlins became involved-

 

they haVE TO ISSUE A TICKET OR NOTICE TO DRIVER AT THE TIME AND THEn THEY MAY FOLLOW IT UP WITH A NOTICE TO KEEPER THAT MUST CONTAIN CERTAIN KEY INFORMATION AND BE WRITTEN IN A PRESCRIBED MANNER AND SENT THIS BETWEEN 29 AND 56 DAYS AFTER THE DATE OF THE EVENT...

 

As the NTK did not contain the correct wording to comply with POFA you are off the hook. So do NOT reply to CEL at all .

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Thank you, Lookinforinfo and Ericsbrother.

Great advice, which I intend to follow!!

 

 

Ethel Street, for info, the other driver was at work at the of offence, some 100 miles from North Manchester Hospital!!

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