Cancelled flight compensation

[00765]

My transatlantic flight form USA back to UK was cancelled by airline 4 hrs after the flight was due to depart . I was not put on another flight for 48 hrs. Can I claim from both the airline and on the insurance which i took out or am i only permitted to claim from one or the other. Thanks

[Old Cogger]

Claim compensation if your flight's delayed or cancelled - Citizens ...

https://www.citizensadvice.org.uk/...cancellations.../if-your-flights-delayed-or-cancelle...

 

 

who was the carrier and EU one?

[Old Cogger]

Am I entitled to compensation for a flight delay of 48 hours to ...

https://www.flyertalk.com › ... › British Airways | Executive Club

2 Aug 2017 - 14 posts - ‎11 authors

Does anyone have any advice on what my wife's rights are in terms of .... Cancelled with status FCRY - which I believe is a lack of flight crew ...

Missing: transatlantic ‎| ‎Must include: ‎transatlantic

[00765]

Norwegian airline

[Old Cogger]

read above items

[Old Cogger]

Delayed and Cancelled Flights | Norwegian

https://www.norwegian.com/uk/travel-info/delayed-and-cancelled-flights/

Delayed flights ... Information on what help we provide if your flight is cancelled. ... If you gave us your number when booking, we'll send you flight status updates

[00765]

Old Cogger This link does not work https://www.citizensadvice.org.uk/.....ed-or-cancelle...

[00765]

What i really want to know is if i can claim from the airline and my travel insurance simultaneously?

[Old Cogger]

Claim compensation if your flight's delayed or cancelled - Citizens ...

https://www.citizensadvice.org.uk/...cancellations.../if-your-flights-delayed-or-cancelle...

 

 

who was the carrier and EU one?

 

 

OK google and they have other threads if needed + others

[Old Cogger]

sure others may well know and advise also here soon

[honeybee13]

Are you trying to claim the same amount twice, half each or some other arrangement?

 

 

Other people know more about travel insurance than I do, but I think they might expect you to claim from the airline. What does the policy document say?

 

 

HB

[Vauban]

Are you trying to claim the same amount twice, half each or some other arrangement?

 

 

Other people know more about travel insurance than I do, but I think they might expect you to claim from the airline. What does the policy document say?

 

 

HB

 

For delay compensation - you can claim off both the airline (under Regulation 261/04 - which would be 600 euros per passenger for a four hours plus delay, under the cause of the delay was "extraordinary") and from your insurance - if your policy has the protection (some policies do, but it is often not a lot of money - perhaps £50 per 24 hours of delay).

 

For the costs you incurred by the delay (accommodation, meals, etc) you can only claim once, and as the airline is liable for these (even if the cause of the delay was extraordinary) your insurance company would expect you to claim from them first.

[Ethel Street]

As Vauban says, for recovering out of pocket expenses - hotels, meals etc - you can only claim from one. You can't claim it twice. Insurers will normally expect you to claim from the airline first and only pay the difference between what their policy covers and what the airline pays you.

[stu007]

Couple of links for you:

 

Air passenger rights: https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

 

Your rights when you fly: https://www.caa.co.uk/Passengers/Resolving-travel-problems/Delays-cancellations/Your-rights/Your-rights-when-you-fly/

 

Is my flight covered by EU rules?: https://www.caa.co.uk/Passengers/Resolving-travel-problems/Delays-cancellations/Your-rights/Is-my-flight-covered-by-EU-rules-/

 

Alternative dispute resolution: http://caa.co.uk/Commercial-industry/Airlines/Alternative-dispute-resolution/

 

Claim compensation if your flight's delayed or cancelled: https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/

 

Also have a good look at 'Norwegian airline' website specifically this link: https://www.norwegian.com/uk/travel-info/delayed-and-cancelled-flights/cancelled-flights/

(read what it says about 'Your passenger rights' use it against them take a screenshot but read the rest and just think 'did they do that' if not mark/save it)

Edited July 9, 2018 by stu007

[00765]

For delay compensation - you can claim off both the airline (under Regulation 261/04 - which would be 600 euros per passenger for a four hours plus delay, under the cause of the delay was "extraordinary") and from your insurance - if your policy has the protection (some policies do, but it is often not a lot of money - perhaps £50 per 24 hours of delay).

 

For the costs you incurred by the delay (accommodation, meals, etc) you can only claim once, and as the airline is liable for these (even if the cause of the delay was extraordinary) your insurance company would expect you to claim from them first.

 

Thanks, the flight was cancelled after a 4 hr delay . The airline rebooked me on a new flight some 48 hrs later. I will submit a claim to the airline for the cancellation & i’ll Check my travel insurance docs to confirm if that covers flight cancellations. Thanks again

[ericsbrother]

EU law give a set figure for delay compensation so you claim this from airline. any additional expenses not met by this you claim on insurance. If airline play silly sods you claim off insurenace for everything and let them chase airline but airline first.

Doesnt matter who the carrier is, the fact they haver an EU destination ( or start point) is enough