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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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JOHNWRIGHT v SMILE £2400


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Blimey, I see you've had two successful claims, well done. Best of luck with this one.

Lloyds TSB - £972

S.A.R, prelim and LBA sent

Claim acknowledged

Defence received

AQ 20/06/06

***FULL SETTLEMENT RECEIVED 20/07/06***

 

Woolwich - £2288

S.A.R, prelim and LBA sent.

Offered half

Moneyclaim filed online 02/08/06

Judgement filed online 23/08/06

WARRANT FILED ONLINE 30/08/06

MONEY RECEIVED BY BALIFF 04/10/06

***FULL SETTLEMENT RECEIVED 09/10/06***

 

Smile - £175

Pelim 23/06/06

***FULL SETTLEMENT RECEIVED 07/07/06***

 

My Ex vs Woolwich - £715

S.A.R sent 30/08/06

Pelim 06/10/06

LBA 20/10/06

 

Advice & opinions provided are personal, and not endorsed by CAG or BAG, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 months later...

Okay ....at MCOL stage and Co-Op have just offered me the full amount but they are saying they will pay my DCA the £2000 I owe them, and a cheque has arrived for the remaining £400. The account has been closed and was closed due to the charges taking the account over it's limit and beyond. I also want the default register removed.

 

My argument is that I have priority debts and want them to pay me direct, however what I want to do is negotiate a reduced settlement with the DPA for clear reasons.

 

Can anyway help? Not sure how to approach, was going to write to them insisting on settlement subject to cheque payment for the full amount and removal of the default for both credit card and current account.

 

Thanks in advance,

 

Big JW:confused:

HSBC £5600 : Paid in Full 31/8

HSBC £4700 : Paid in Full 05/09

MBNA £1780 : Paid in Full 8/11

Smile £2400 :Paid in Full 17/11

RBOS £200 : Prelim 11/10

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do you think so? you could well be right....i am on a debt management plan and pay the DCA a reduced payment so I can see whay they would be within their right to keep hold of the money.

 

i guess on one hand it will be good to have the debt wiped out, on the other hand i was thinking Xmas!

 

cheers for your advice...

HSBC £5600 : Paid in Full 31/8

HSBC £4700 : Paid in Full 05/09

MBNA £1780 : Paid in Full 8/11

Smile £2400 :Paid in Full 17/11

RBOS £200 : Prelim 11/10

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regardingh the defaults though, they should remove those so i should include this condition in my reply surely?

HSBC £5600 : Paid in Full 31/8

HSBC £4700 : Paid in Full 05/09

MBNA £1780 : Paid in Full 8/11

Smile £2400 :Paid in Full 17/11

RBOS £200 : Prelim 11/10

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hang on - i have two accounts with Equidebt, one for my credit card and one for my overdraft. They are trying to settle both accounts in one go. Surely they are only allowed to settle the overdraft because that is what the claim is for? The credit card is a seperate matter.....

I think i should be writing back accepting the £400 cheque as part payment, they can settle the overdraft account but the remainder must be paid to me by cheque, and the default removed.

HSBC £5600 : Paid in Full 31/8

HSBC £4700 : Paid in Full 05/09

MBNA £1780 : Paid in Full 8/11

Smile £2400 :Paid in Full 17/11

RBOS £200 : Prelim 11/10

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Good, thought so. Thanks for your advice. They must keep them seperate.

 

They were quite happy to send both my accounts to the DCA at the same time but yes, when it comes to this all of a suddent it's one account.

 

Doubtless they have more tricks up their sleeve - i will send the letter and see how willing they are to remove the default!

 

 

Thanks again...

HSBC £5600 : Paid in Full 31/8

HSBC £4700 : Paid in Full 05/09

MBNA £1780 : Paid in Full 8/11

Smile £2400 :Paid in Full 17/11

RBOS £200 : Prelim 11/10

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If you haven't answered the letter just consider a couple of other considerations first.

 

1. Did you ask for the default to be removed as part of the claim? If not you can't add it to your claim now.

 

2. If you did ask for the default to be removed as part of the claim do not accept the cash settlement in any form. A case for removal of a default was recently lost as the judge refused to consider the issue of the legality of bank charges, because that part of the claim had already been settled.

 

Defaults are not my strong point so let me find someone with more experience of this for you.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hi,

 

This default is now certainly a serious consideration when accepting payment. You are very likely to get a hearing based on the default issue if they settle the cash part and recent experience would suggest that you would be harming your case for the removal if don't get a chance to talk about charges in court.

 

There are a couple of considerations, some covered above by Caro...

 

Please let us know if you included the removal as part of your letters and the PoC - could you also please show your PoC, or at least PM them to me.

 

Secondly, what were the level of charges imposed AT THE DATE OF DEFAULT (not just your total claim).

 

Finally, if you do not accept the payment without the removal of the default and your whole case gets to court, you would then be able to argue for payment by cheque rather than them paying off some part into your old account - this would not be a 'given' and would be based primarily on the Judge you get etc.

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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