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Need help re: sofa & two armchairs purchased from SCS

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Hello everyone from a newbie. :-)

 

I will try and keep this as short as possible.

Hubby and I purchased a three seater sofa and two armchairs from our local SCS end of last November.

We found it all to be very comfy etc.

It was purchased through Creation Finance who SCS use.

 

It was delivered, all looked fine, the delivery men left and then we tried it.

What a shock we had.

It was so uncomfortable.

The back cushions are stuffed so full, you can't sit on the seat cushions properly and feel like you are being pushed off.

My back started aching within ten minutes of sitting there.

 

I know the show room models are sat on a lot, but the difference between that and our model as in terms of the fullness of the cushions and comfort, are huge.

The store manager refused to take the sofa and chairs back, and give us a refund.

 

I said would he take them back and let us choose a different sofa and two chairs, but he said no.

I was then told to contact their customer service department.

 

I could not believe how bad an attitude the lady I spoke to had.

Cold, blunt and uncaring, to name but a few.

 

They sent a technician out who worked for them!

He said that the cushions were filled very full, right up to the brim, and all he could do was take some of the stuffing out, which would then leave the material slack and loose. He also said that if we kept the sofa and two chairs, it would take at least a year for the back cushions to flatten enough to become comfortable.

We were not prepared to do this.

 

SCS had his report and still refused to do anything.

I contacted Trading Standards who said to contact ADR (Alternative Dispute Resolution).

They took forever and a day to make a decision, which is that SCS do not have to do anything.

 

We were so taken back that the ADR sided with SCS.

So the bottom line is, we are stuck with a sofa and two armchairs which we have never used (they are stored in one of our reception rooms) and for which we are paying £48.00 per month.

 

We are still using our old three piece sofa and two armchairs.

Trading Standards had also told us to contact the finance company as the sofa and chairs belong to them until we have made the final payment.

However, the finance company did not want to know and just said for us to deal with SCS.

 

Do you all think it is worth ringing Trading Standards again to see what they say or even taking SCS to a small claims court, and hope that they settle things before it ever went to court?

 

Any advice, help etc.

 

would be very gratefully received.

 

Thanks very much.

Edited by dx100uk
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They were purchased end of November, delivered on the 16th of December and SCS were first informed that same day.

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then as they are 'faulty' and you reported this within 30 days

under CRA they cant quibble at all, full refund please


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

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Thank you for all of your help. I totally agree with what you're saying, but I just don't know where to turn now as SCS don't want to know due to the decision of the ADR. Do I contact Trafing Standsrds again or do I take SCS to the small claims court? I really just don't know where to go from here. :-(

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well have you ever quoted CRA to them?


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

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Sorry to sound stupid, but what is CRA?

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Click on the letters CRA, Summer. :)

 

 

HB


Illegitimi non carborundum

 

 

 

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Thank you so much for all of your help.

It is very much appreciated.

 

Do you think I should send a letter to SCS head office stating that under the CRA Act I am fully entitled to a refund and if they don't comply I will take them to the small claims court?

 

I still think though they will say that as the ADR have found in their favour, they're not prepared to do anything.

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IMHO they cant, you had a short term right to reject as it was not fit for purpose = refund in full

 

yes write to them.


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Thank you so much for everything. I'll let you know what the outcome is.

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Please keep us posted, Summer, we like to hear how people get on.

 

Or you can ask for our help with the claim if you need to.

 

HB


Illegitimi non carborundum

 

 

 

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Thank you so much. You're all so lovely on here. I'd love you to help if you wouldn't mind. :-)

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We're always here, just let us know.

 

HB


Illegitimi non carborundum

 

 

 

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We're always here, just let us know.

 

HB

 

Thank you.

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