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    • As I recall the only thing you tried telling us was based on a quote that you selectively edited by Lord James of Blackheath. You misrepresented it as a statement of fact when it was actually a question which was laughed at by his peers in the House of Lords.  We told you it was garbage, you asked us to prove it and we did.   Remember?
    • you need to realise that for every person that does come to CAG and register and tell their story...there are poss 10'000 that don't but search the interweb whereby threads that are here pop up relating to like issues they are searching upon.   Most CAG siteteam and many other registered Caggers give advice that bears this in mind and post information which not only informs the starter of a thread upon what to do, but also takes into consideration the readers from the interweb that also read the relevant advice given that might not be brave enough to register and fess up.   to that end, there is very little alternative than to appear to give 'grief' [you deserve it - tough] to a cagger should certain previous advice not have been followed.....yours is a very classic case of such. hey I've found a backdoor CCJ.   to put it bluntly, had you have followed such previous advice, you most certainly would not be in the situation you are in here now.. .so by example, not giving you grief, for future readers...………..   ...never ever move without informing a debt owner of a move of address on any consumer debt that you last used or paid within the last say 7yrs. your credit file is a major key to ascertaining that information.... .but don't just read this advice come to the consumeractiongroup.co.uk website and let us help.   lecture over... what can you do..or more importantly....what can a claimant do now they have a default forthwith judgement against you. well we can't guess.... they might simply ignore it as 1000's of people with CCJ's find out..but it becomes an issue should you wish to say get a mortgage, remortgage or further credit.   i'm not going to enter into any of that here...that's for the reader to start a thread here and seek advice on their individual situation specific to them as you have done....   so...  bearing the all of the above in mind...over to you with regard to this backdoor CCJ.   as for the other debts that you didn't action before...go read your old thread and action what appropriate advice is given there for each type of debt that has been given should you wish to avoid any further backdoor CCJ's.   dx                    
    • hello my very good helpful friend. I am afraid to say that i did not. As i did not realise the relevance of it.   Should i be doing this right now of anyone on my credit file ?   Plz don't give me grief if u have already advised me...   do i do the ccs request now to everybody in that thread ?    
    • aha busted and stupid ...no wonder you've got mixed information here. never trust anything they say ..they have a very bad reputation for stating the truth.   now can you go get your credit file please..   there are cases whereby a council on historic CTAX debts do go for a county court CCJ, but a liability order from a magistrates court has far more clout legally than a county court CCJ and i've never heard of a court sending a bailiff out for 'multiple' CCJ collection.   me thinks he is pulling the wool here a bit and has looked at your credit file and seen CCJ's too so thought he'd chance his arm and use those as further leverage.   don't worry about the sat visit simply ignore do not answer the door if he appears. your task is too gather data at present.   credit file please..        
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BCOMDAVE

Should Dealer's Website contain detail of complaint procedure and any ADR?

style="text-align:center;"> Please note that this topic has not had any new posts for the last 530 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

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Greetings All.

 

First post (hopefully of not too many, but think there may be a few in the pipe).

 

If a Dealer's Website says:

 

"Complaint Procedure"

- Awaiting Content"

 

of course there's nothing about any trade bodies or ADR channels.

 

is this a breach of law and if so which legislation/ASA code etc?

 

Is it worthy of an additional 'complaint' :-) ?

 

Thanks for your time.

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No, it's not against the law. No obligation to publish your complaints procedure – but it shows a shoddy attitude and hardly acts as a recommendation to buying from the dealer.

 

On the other hand, if they are selling online then it amounts to an online/off premises sale in which case the contract is not complete until they have provided you with written details of the cancellation procedure and cancellation rights – and failure to do that means that the 14 day cooling off period has not even begun and in any event, failure to provide you with details of your cancellation rights is an offence.

 

Check the Consumer Protection Regulations 2014


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Wow.

 

Thanks for the amazingly prompt answer. I'll start to review the reference you've mentioned.

 

So, "....in which case the contract is not complete ...." I presume that the trader can still be in breach for failure under the CRA even if this offence pre-dates the failure of the goods?

 

As you may guess I am currently 'in dispute' but I'll post that properly in another thread when I get the time. It's a steep and time consuming learning curve at the moment. Still ploughing through the CRA.

 

I think that my case and experience could provide some useful info, but I'd like to be a bit more sure of things before I go posting details.

 

Thanks again

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The best thing you can do is to post up your story and let people come and advise you or ask further questions.

 

Also, I notice that you are referring to a failure of the goods. In that event, your cancellation rights have nothing to do with it. If the goods have failed within 30 days of the date of the contract then you have a right to reject them out of hand or insist on a repair – at your choice. If the goods fail within six months of the contract then they are entitled to be given one opportunity to repair – after which you can insist on a refund.

 

You really should sit down and tell us the story


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Ok. Thanks. I've worked that bit out and formally rejected using Short-term right to reject first 30 days and requested full refund in 14 Days by same method as payment I've also started a Section 75 via my bank as I paid the deposit on a credit card.

 

Please stand by it might take a little while to draft the whole story and I'll post as a separate thread.

 

Thanks again for the support.

 

Sorry, "Failure of the goods" is not the right terminology.

 

Should be not of "satisfactory quality" and "not fit for purpose". (I'm sure some may want to pick this apart later but we will see.

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did you take it for a test drive of did you rely solely on the web site and then slap down a deposit over the phone for example? Distance selling gives you extra rights within a limited time so if there is a problem with the vehicle and you are now out of time the it isnt an argument that will hold water to claim that a month ago some bloke didnt tell me I had a fortnight to bring it back. Use the law regarding quality and purpose as they will stand up regardless if there is a problem with the vehicle

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Thanks,

 

Already exercised Short-term Right to reject as above. I will, (honest gov) post the story, but enmeshed in a raft of other stuff at the moment - just found out Post Office have 'lost' the V5C that they should have delivered to DVLA - so this really is a lucky car.

 

Let's pick it up in the proper thread,

 

https://www.consumeractiongroup.co.uk/forum/showthread.php?488346-Inhuman-Post-Office

 

Kind Regards,

Edited by Andyorch
Link to other thread.

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