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    • Thanks both,   The only thing I am still not clear on is there were 4 DCA's that were reporting on my credit report and as I complained they have stopped BUT there is no default date on these debts. Can they start reporting these debts again on my credit report if I stop paying.   When I tried to re-mortgage a few years ago I was refused as these 4 were showing as in a DMP. Ofc they are not now as I told them it should have defaulted BUT they werent actually able to add the default date - so in theory could this happen again.   Thanks so much for your help
    • I'm afraid these kinds of stories are all too common with this company. The impression is that they're not too interested in installing and maintaining heating systems – but rather the finance behind it. Did you do this on some kind of finance agreement? Was it secured on your property? You seem to be doing everything on the telephone – and I think it's about time you started establishing a paper trail. You may end up having to arrange your own service with their authorised installer and if that doesn't happen then you may end up having to get in your own repair person. Of course ASG will then say that you are in breach of their warranty et cetera and that they are entitled to recover all their money back. You will have to show that you are a paper trail in them on notice and that they're not responding and then eventually you had to take matters in your own hands and organise your own repair – for which you would be going to them for reimbursement and also you would have to establish that you had no choice and they are fully liable – including the not allowed to dishonour a warranty. I'm afraid the stories we are getting about this company are dreadful and frankly very distressing
    • i don't think the matter of you were told the Decreasing Term Assurance was compulsory makes any difference, it doesn't detract from the fact the FOS appear to agree that disp does apply and you are out of time .   i don't think there is any harm going to the FOS with it..BUT although, and this twigged my memory about DISP ( which didn't exist then) but the ABI code did, and i believe that doesn't cover your situation, i'e , the fact it was made compulsory is not against any guidelines that were around at the time.   you could drill down on the ABI coding and see what it advised about lenders making DTA compulsory, but sure as eggs is eggs, by 2005, when disp had arrived..all lenders were forced or had stopped long before making any type of life cover compulsory. so they knew their mis-selling of such was on the cards   Critical illness cover (financial-ombudsman.org.uk)  
    • Or try email request.   [email protected] Request for copy of Judgment Copy Judgment [email protected] General correspondence
    • I've just tried to ring. Number 67 in the queue. I'm guessing it's better to call earlier in the day!
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

HMRC Tax credits compliance letter partner


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I do not wish to reveal details about another poster, but I can assure you that tomtom knows what they are talking about.

 

I don't mind revealing my own credentials:

I work for HMRC and spend some of my time dealing with Tax Credits (the rest of my time I deal with taxes).

 

I do not speak as a representative of HMRC and I have no inside information about your case but:

you are not going to be prosecuted.

Stop panicking.

Make your SAR

- the Compliance officer dealing with your case will not even know you have done so.

Edited by dx100uk
quote / spacing

PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

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Thank you for your response

- do you have any advice on how to address something that I know I should have checked last year.

 

They only want 3 months but I know my circumstances changed before and I told them.

 

They said it didn’t arrive and I have no proof of postage and I signed the year before declarations by all accounts wrong I take that on board.

 

I haven’t opened the post I just checked the bank!!

 

My own fault 100% and I own that.

 

Surely if I just say yes to the details they want that sounds suspect and they will ask more??

Edited by dx100uk
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Sorry to sound spoon fed how do I approach this please

 

i want to get it out of the way and know where I stand.

 

And will it take months as I’m on happy pills and not good.

 

Sorry to ask have you read my huge long long post so you know how bad my case is thank you

thank you so so much for responding.

 

I want my life back I have lost so much weight in a week and half through this.

 

My own fault I know.

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its not your fault

simple reply stating you have filled out their on line sar [in the link I posted earlier in post 2]

and are awaiting the response from the before responding correctly.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Can I ask and I don’t mean to sound rude

- what is your experience and how do you know?

 

. I have spent 6 years studying and I was so excited to get my job everything tells me to be honest to get the best result of no custodial

 

. I thought and have been trained to believe that it all can be used and brought as evident although I say I am still in training

 

. I’m probably looking too deep or so my partner says but I’m thinking POCA (lose my home) and thinking they will think I have lied

 

. I’m frightened to do the SAR incase they think I’m trying to be defensive

. And I’m frightened to say jan 17 even though I told them but they have told me they haven’t got that info

- I don’t know how to respond (want to call not write)

- I know it’s in my favour if they pay me again on Thursday as I have written 31/5 (they say haven’t got it ) and I have done it online with child benefit (they have said they have this one funny enough) in regards to my son leaving school and my claim should now always be over

- so if they pay me again they are demonstrating they are not actioning data.

 

Please help I had to fight so hard to get to where I am and I am so scared

 

 

I have been a Fraud Investigator with the DWP for the past 12 years so am used to dealing with these issues and I have been dealing with Tax Credit fraud investigations since the inception of the Single Fraud Investigation Service for about the last 5 years.

 

 

We have our own compliance team for DWP benefit and HB and they ask for evidence informally to correct a claim, which we cannot use as evidence as it has not been asked for under caution, it can only be cited at a later date should the same type of thing occur again and HMRC has it's own compliance team that does the same.

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Thank you for your amazing response.

 

Whilst I appreciate that I now need to do a SAR I do still need to address the questions in my first post and need to respond by 13th

 

any advice would be so so appreciated.

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post 29

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I understand what you are saying but I don’t see the relevance of the SAR if All am saying yes he lives with me but I told you 18 months ago.

 

They have said they don’t have the letter and even so I am still saying he lives with me

 

not sure what good it will do other than prove they don’t have the letter?

 

I am still so scared.

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nothing to be scared of

 

make them prove the details they don't or do have!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes I understand that but I still have to supply bank statements for the requested 3 months and bills and everything else which he’s on some?

So I prove them right when I provide the stuff.

 

On another note they have stopped the payments this week although child benefit still hasn’t stopped.

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And I want it over with asap so it’s not dragged out as everyday I’m waiting for a letter or someone knocking inviting me to interview under caution.

 

Is there anyway I can call and get this sorted without them trying to prosecute me. Please help as I can’t just wait for the SAR.

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Neither of those will happen and no you let it run

 

Stop panicking about a NOTHING

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Neither of those will happen and no you let it run

 

Stop panicking about a NOTHING

 

Thank you so much for your help DX.

 

Just to be more of a pain can I ask some other questions.

 

I am off CTC now completely as son left education.

 

When I phoned to nag them about making sure they had changed claim, I did say about partner and that I had told them but that I would deal with compliance team this was a week and half ago.

This was when she confirmed that they had not had a letter regarding it.

 

So going by what I read on their compliance manual will they use that info to prosecute or fingers crossed fine me?

 

Also compliance manual said that in some instances they don’t do anything of you don’t respond but that they can formally request info what does that mean?

Can they go to banks and request your accounts etc?

 

What happens if I don’t respond to the compliance letter at all?

 

And what do I do when I get the info from the SAR?

 

The compliance letter reference numbers at bottoms are TCC2036 and it’s ref says HRR 18.

 

Thanks again for any help you can offer

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Hi.

 

 

Please wait for answers from people with more experience than me, but I would say that not responding is likely to cause more problems than it solves. I believe they can get information from banks and building societies if they think something is amiss.

 

 

If your read other threads here, people have worried about what will happen but the compliance people have generally been reasonable. I wouldn't put off dealing with this, you will just prolong the agony for yourself.

 

 

Hopefully others will be along to comment later, but weekends are always quieter here.

 

 

HB

Illegitimi non carborundum

 

 

 

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Thank you Honeybee I am in such a catch 22 there has been advice on here which has be invaluable but I’m unsure of the last few question.

 

Thank you for responding.

Edited by dx100uk
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have done as post 29?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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have done as post 29?

 

Hi I have done as far as request the SAR as per post 29 but I have not told them this yet. I was waiting to see if someone had response to my question that I posted after your earlier post with a few more questions - sorry to be a pain

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Thank you so much for your help DX.

 

Just to be more of a pain can I ask some other questions.

 

I am off CTC now completely as son left education.

 

When I phoned to nag them about making sure they had changed claim, I did say about partner and that I had told them but that I would deal with compliance team this was a week and half ago.

This was when she confirmed that they had not had a letter regarding it.

 

So going by what I read on their compliance manual will they use that info to prosecute or fingers crossed fine me?

 

Also compliance manual said that in some instances they don’t do anything of you don’t respond but that they can formally request info what does that mean?

Can they go to banks and request your accounts etc?

 

What happens if I don’t respond to the compliance letter at all?

 

And what do I do when I get the info from the SAR?

 

The compliance letter reference numbers at bottoms are TCC2036 and it’s ref says HRR 18.

 

Thanks again for any help you can offer

 

This is the post I responded with dx100

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just send a letter stating you will fully reply to the HHR 18 when you have the sar return

and go read post 30 again.

 

no need to keep worrying about nothing....

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites
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