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    • Hi   With a SAR all you have to do is ask for 'ALL DATA' (this way it does not matter what format they hold that data whether it be digital, email, telephone calls (recorded), written etc).   They then have 30 Days to comply once they have acknowledged your SAR Request (that is unless they require ID Verification) which the 30 Days time limit does not start until they have verified your ID if requested)   Also can I add in DHL response in post#36 I hate it when any Company/Business etc. has the nerve to use the get out clause of 'Human Error'.    This is not the case as it was 'Maladministration' by DHL' not 'Human Error' as stated to you, irrespective of who/which employee of DHL made the 'Human Error' the buck stops with DHL as who/which employee made that error was Employed by DHL.
    • pop up on the MCOL website detailed on the claimform. [if mcol is not working return after the w/end or the next day if week time] .  register as an individual  note the long gateway number given  then log in .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform .  defend all  leave jurisdiction unticked   goto the defence filing section  file the following:     1 The Claimant's claim was issued on (insert date).  2 The Defendant contends that the Claimant's claim so issued is a claim in contract and is statute barred pursuant to the provisions of section 5 of the limitation act 1980.  . If, which is denied, the claimant contends that the Defendant is in breach of the alleged contract, in excess of 6 years have elapsed since the date on which any cause of action for breach accrued for the benefit of the Claimant. .  3 The Claimant's claim to be entitled to payment of £[insert figure from their POC]  or any other sum, or relief of any kind is denied. .. ..ends..   dx          
    • I passed on the article and link to friend. Between us we will now try get the required info to the correct location so that they (whoever in the Govt) can sort out what he is owed. I will keep you updated.  This thread may help others in similar situations. Ethel Street - very helpful research.  Thank you.  Seems like you came up trumps!
    • numerous erudio/drydens claimform threads here already - use our search top right.   your appears to be statute barred as you've never heard of erudio so would not have deferred since your last direct deferment to SLC in 2013    if you wish to bother to even send CCA/CPR that's upto you but the bottom line is to erudio you've ignored everything to date yoy might also ignore a claimform.   but ofcourse you are not!!   if the above is true   pop up on the MCOL website detailed on the claimform. [if mcol is not working return after the w/end or the next day if week time] .  register as an individual  note the long gateway number given  then log in .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform .  defend all  leave jurisdiction unticked   goto the defence filing section  file the following: 1 The Claimant's claim was issued on (insert date).  2 The Defendant contends that the Claimant's claim so issued is a claim in contract and is statute barred pursuant to the provisions of section 5 of the limitation act 1980.  . If, which is denied, the claimant contends that the Defendant is in breach of the alleged contract, in excess of 6 years have elapsed since the date on which any cause of action for breach accrued for the benefit of the Claimant. .  3 The Claimant's claim to be entitled to payment of £[insert figure from their POC]  or any other sum, or relief of any kind is denied. .. ..ends..   dx      
    • Well I would want my £50 back also but hey ho if your satisfied its been resolved.....there was no way you could ever be liable anyway as your contract was with TC not RC.   Thread title updated.   Andy
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Hi I purchased a washing machine for the Very catalogue in October last year, February I noticed a number of my clothing items had pulls in them but put it down to wear and tear

 

Last week I put 5 x under armour tshirts in there and its ripped them to shreds. I phoned hotpoint who sent and engineer out, a few days before he arrived he phoned me to say it probably needed a new drum so would I change the appointment until the drum had arrived, I had no problem with this so the appointment was changed.

 

The day the engineer turned out he said he was just going to change the paddles I asked where the drum was and he said he did not have one!!, he had no idea what I was talking about when I told him of the phonecall I received but he said it was not a problem as it was the paddles ripping the clothes, I was happy with his explanation so he changed the paddles and left.

 

The next day I put a wash on and as you have probably guessed it ripped my clothes to shreds again! I have contacted them and they want to send another engineer out I have told them no I want a new machine, its caused 100s pounds worth of damage and I am not willing to have it fixed again. I am currently waiting a response from them

 

I guess I just want to know where I stand with asking for a new machine, the machine is only 8 months old I am really not happy having it repaired again

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your claim is against the retailer very under cra..


..

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ok, so I phone them and ask for a new machine? and am I within my rights to demand a new one?

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You should have gone to the retailer 1st

 

Its been repaired once ..now should be replaced or refunded [ but wont be full price paid as you've had it 8mts

 

But you 1st reported issues within 6 mts so no costs to you

 

Read cra


..

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It is approx. 8+ months between purchase and first report of any damage.

I think I might consider relying on manuf 12 month Warranty.

What is the Model of the w/m?

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Hi its hotpoint, I have been dealing directly with them

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That's the Brand Name, not the Model No.

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model is wmAQF 721

 

Received a call today from claims depratment asking for photos of clothes or they could just offer me a good gesture of £50. told them no sent pics of clothes

 

they booked an engineer to call today, I cancelled, I want a new machine now its been fixed and the problem still there.....waiting on a response

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email received today from claims department today offering me £80 for the clothes......told them to take a run and jump!........4 tshirts alone ruined in March purchased In april worth £220......they reminded me they were not an insurance company so can only offer a contribution.

 

Also received and email from CS who said they cant do anything about the machine until the claims department has finished, I dont understand this, I need a machine, why do I have to wait for the claims department....

 

Any advice?

 

p.s I still have receipts for t shirts and all the pics of damage

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they say that because they really dont know anything so are hoping you are satisfied with that kicking of the ball into the long grass.

 

a letter as a pre-action protocol to their CE who is aidan Barclay,at 1st floor, Skyways House, Speke rd L70 1AB giving referece number for purchase and lay out exactly how much you want and why so £xx for faulty washing machine and £YYY for replacement of damaged clothing caused by the single use of the machine on (date).

 

Say that you expect to receive an acceptance of the liability or a denial and a lawful reason as to why they arent liable within 14 days of the receipt of this letter or civil action wil be taken to recover the losses caused by the faulty machine.

 

Say that you also expect them to make arrangements to remove said machine or you will bill them for its disposal.

Edited by dx100uk
spacing

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I have resent all photos with labels showing along with a completer timeline of events, also supplied Receipts for the 4 tshirts that were purchased in February and worn and washed once, I never sent them pics of underwear nightwear or towels etc just told them that numerous items had been ruined

 

Told them I would accept an offer of £300, which I think is very fair, and also to get a move on with on as they wont return the machine until this claim is dealt with, if this fails or they start to mess me around I will take the above advice, it took me 2 hours to do this today, as well as the hour I spent the other day, its time I dont have.

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and who did you send them to? If it wasnt the CE then it wont get a decision. Stop talking to the parrot and tread on the owners toes All you have doen is wasted 2 hours of your time by your own admission

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messing me around..........

 

Customer service say they cant replace or fix machine until claim is settled, claims department says they cant settle claim until machine is replaced or fixed

 

can I send a pre action protocol by email?

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yes,

but I would send it as an attachment so it can be forwarded to the correct person when the CEO's office asks legal to look at it.

 

you will then get a third ddepartment to try and soother things but as long as you have made it clear what you expect and why then thery will either accept or deny your demands.

 

So keep the list as simple as possible so cost of washing machine plus x items of clothing with a total value of £yyy.

No need for receipts or pictures, that is for court of they are dumb enough to not want to settle.

 

tell them when you expect a response by and then when you expect apyment so response within 14 days and payment within 21 days or off to court it goes and then you will be after incidental costs as well.

Edited by dx100uk
spacing

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where did you find info about CEO I have been searching. cant find anything, looking for email address

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amazing they have removed the actual CEO E-Mail info, but inserted department managers?

 

 

Very

 

Mr Sasha Berson Customer Director

 

Email sasha.berson@shopdirect.com


:mad2::-x:jaw::sad:

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Very.co.uk, Littlewoods.com and VeryExclusive.co.uk, has appointed Henry Birch NEW CEO as from 2018 May 4th

 

very obtrusive no E-Mail as yet, must be because everybody has complaints against shop direct????


:mad2::-x:jaw::sad:

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Shop Direct Lauren Young 07919 228622

 

Brunswick Eilis Murphy 0207 404 5959

 

Bondholder enquiries

 

Shop Direct Will MacLaren will.maclaren@shopdirect.com


:mad2::-x:jaw::sad:

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