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    • when did you send these CCA's out? who said they were enforceable?   dx  
    • just look for what the EU want, and what they are likely to give for it.   Financial services except in limited form would appear to be out the window EU firms have started setting up small subsidiaries in the UK, and vast amounts of UK finance has already moved - including a number of prominent Brexiters - like rees-mogg, Dyson and Redwoods customers (on his advice) Barclays alone has apparently moved in the order of 166BILLION in assets to Dublin, Total Financial £110BILLION going to France, with well over 900BILLION already confirmed moved (despite the secrecy inherent) by the start of this current financial year  (Last April)     A deal on a number of Goods/foodstuffs where a UK/USA deal wouldn't prevent it seems certain.     The UK car industry will likely continue with accelerated collapse. Unless you are rich, Hope you all like the thought of cheap Indian clones of 1970 cars .. If you are rich, then the increased cost of a BMW will likely not bother you ...Of course the Tesla gigabattery factory is going to the EU, and as already stated - Dyson has legged it.     Ireland's goods would seem to be on the track to bypass the UK and go straight to France/Norway as noted in the rail discussion (thanks to brassnecked for pointing out some misconceptions I had there which led me to reassess- and hopefully redress my lack)    
    • Hi, I have taken the information from my PP online account which details the creditors name and dates of transfer along with all the payments made which are all logged going back to April 2006. I actually have 3 accounts with Hoist. All we HSBC 2 x bank account and 1 CC. I requested a CCA and they have been unable to provide it so put my account on hold although I have continued paying it via PP. (Ive detailed this in another rather longer thread!! Yes I know I have been cash cowed but I just wanted and still do want the peace of mind ! 
    • I have been with PP since April 2006. I have paid in total around £40K but still owe £14K.   I have reduced the payments over the years as I no longer work. I have had an excellent credit rating since 2014 and all the debts listed below have never appeared since 2014. I am now going to live abroad and unsure how to proceed.   Details are:   3 x Hoist 2 x bank accounts 1 credit card originally with HSBC/then Lewis/Hoist/HSBC/Hoist Total £2.5K (£1600 is the CC) I applied some years ago for a CCA. They placed my account on hold whilst requesting info from HSBC. They sent 2 follow up letter to me saying still waiting and since then nothing although they regularly offer me settlement letters with a 20/30%  discount. 5% on the bank accounts      Link credit card originally Egg then Barclaycard and now Link. CCa requested some years ago via Barclaycard and they sent a reconstituted agreement  and confirmed they were unable to provide the copy of terms for my agreement but went on to remind me I still had a duty to pay although they could not enforce. Amount outstanding £2K   Link x 2 MBNA CC. I applied for CCA and both received (they had to request them from MBA first so took time ) Total outstanding £6K   Paragon was M&S CC CCA requested and received but by Moorgate (must be Paragon?) Amount outstanding £900   Westcott credit services was Natwest/RBS was a Mint CC sold to Westcot/Cabot and then back to Westcot CCa requested and received Total outstanding £2K   All the CCa provided a copy of the agreement with my signature. There was no PPI, I checked all that.   Im unsure how to proceed and wanted some advice, my thoughts are:   Should I give them my new address abroad? Occasionally some of them send me a statement, but I wish they would not as this all happened before I remarried so have never shared this info with my hubby.   Do I reduce the amount I am paying via PP from the current £70 to a more affordable amount    Should I bin of PP and go direct to them with new address and F&F offer of around 20% ( I will be in a position to offer this next month) but it would be a one of as I will be gifted some money   I will no longer be on the electoral role in the UK but do not want to cause any problems down the line. I would just like this whole thing done with.   I defaulted in 2004 so 16 years ago and so many charges were added at the beginning, I think the debt to start with was only £45K.    Any advice would be greatly appreciated. Thanks in advance    
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Hi I purchased a washing machine for the Very catalogue in October last year, February I noticed a number of my clothing items had pulls in them but put it down to wear and tear

 

Last week I put 5 x under armour tshirts in there and its ripped them to shreds. I phoned hotpoint who sent and engineer out, a few days before he arrived he phoned me to say it probably needed a new drum so would I change the appointment until the drum had arrived, I had no problem with this so the appointment was changed.

 

The day the engineer turned out he said he was just going to change the paddles I asked where the drum was and he said he did not have one!!, he had no idea what I was talking about when I told him of the phonecall I received but he said it was not a problem as it was the paddles ripping the clothes, I was happy with his explanation so he changed the paddles and left.

 

The next day I put a wash on and as you have probably guessed it ripped my clothes to shreds again! I have contacted them and they want to send another engineer out I have told them no I want a new machine, its caused 100s pounds worth of damage and I am not willing to have it fixed again. I am currently waiting a response from them

 

I guess I just want to know where I stand with asking for a new machine, the machine is only 8 months old I am really not happy having it repaired again

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your claim is against the retailer very under cra..


..

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ok, so I phone them and ask for a new machine? and am I within my rights to demand a new one?

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You should have gone to the retailer 1st

 

Its been repaired once ..now should be replaced or refunded [ but wont be full price paid as you've had it 8mts

 

But you 1st reported issues within 6 mts so no costs to you

 

Read cra


..

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It is approx. 8+ months between purchase and first report of any damage.

I think I might consider relying on manuf 12 month Warranty.

What is the Model of the w/m?

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Hi its hotpoint, I have been dealing directly with them

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That's the Brand Name, not the Model No.

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model is wmAQF 721

 

Received a call today from claims depratment asking for photos of clothes or they could just offer me a good gesture of £50. told them no sent pics of clothes

 

they booked an engineer to call today, I cancelled, I want a new machine now its been fixed and the problem still there.....waiting on a response

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Sounds promising


..

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email received today from claims department today offering me £80 for the clothes......told them to take a run and jump!........4 tshirts alone ruined in March purchased In april worth £220......they reminded me they were not an insurance company so can only offer a contribution.

 

Also received and email from CS who said they cant do anything about the machine until the claims department has finished, I dont understand this, I need a machine, why do I have to wait for the claims department....

 

Any advice?

 

p.s I still have receipts for t shirts and all the pics of damage

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they say that because they really dont know anything so are hoping you are satisfied with that kicking of the ball into the long grass.

 

a letter as a pre-action protocol to their CE who is aidan Barclay,at 1st floor, Skyways House, Speke rd L70 1AB giving referece number for purchase and lay out exactly how much you want and why so £xx for faulty washing machine and £YYY for replacement of damaged clothing caused by the single use of the machine on (date).

 

Say that you expect to receive an acceptance of the liability or a denial and a lawful reason as to why they arent liable within 14 days of the receipt of this letter or civil action wil be taken to recover the losses caused by the faulty machine.

 

Say that you also expect them to make arrangements to remove said machine or you will bill them for its disposal.

Edited by dx100uk
spacing

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I have resent all photos with labels showing along with a completer timeline of events, also supplied Receipts for the 4 tshirts that were purchased in February and worn and washed once, I never sent them pics of underwear nightwear or towels etc just told them that numerous items had been ruined

 

Told them I would accept an offer of £300, which I think is very fair, and also to get a move on with on as they wont return the machine until this claim is dealt with, if this fails or they start to mess me around I will take the above advice, it took me 2 hours to do this today, as well as the hour I spent the other day, its time I dont have.

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and who did you send them to? If it wasnt the CE then it wont get a decision. Stop talking to the parrot and tread on the owners toes All you have doen is wasted 2 hours of your time by your own admission

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messing me around..........

 

Customer service say they cant replace or fix machine until claim is settled, claims department says they cant settle claim until machine is replaced or fixed

 

can I send a pre action protocol by email?

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yes,

but I would send it as an attachment so it can be forwarded to the correct person when the CEO's office asks legal to look at it.

 

you will then get a third ddepartment to try and soother things but as long as you have made it clear what you expect and why then thery will either accept or deny your demands.

 

So keep the list as simple as possible so cost of washing machine plus x items of clothing with a total value of £yyy.

No need for receipts or pictures, that is for court of they are dumb enough to not want to settle.

 

tell them when you expect a response by and then when you expect apyment so response within 14 days and payment within 21 days or off to court it goes and then you will be after incidental costs as well.

Edited by dx100uk
spacing

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where did you find info about CEO I have been searching. cant find anything, looking for email address

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amazing they have removed the actual CEO E-Mail info, but inserted department managers?

 

 

Very

 

Mr Sasha Berson Customer Director

 

Email sasha.berson@shopdirect.com


:mad2::-x:jaw::sad:

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Very.co.uk, Littlewoods.com and VeryExclusive.co.uk, has appointed Henry Birch NEW CEO as from 2018 May 4th

 

very obtrusive no E-Mail as yet, must be because everybody has complaints against shop direct????


:mad2::-x:jaw::sad:

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Shop Direct Lauren Young 07919 228622

 

Brunswick Eilis Murphy 0207 404 5959

 

Bondholder enquiries

 

Shop Direct Will MacLaren will.maclaren@shopdirect.com


:mad2::-x:jaw::sad:

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